ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
Question #81
Configuration items (CIs) track what type of information? (Choose two)
- A . Financial
- B . Operational
- C . Lifecycle
- D . Contractual
- E . Relationship
Correct Answer: B,E
Question #82
For a model to be fully normalized, what must be added to the model record?
- A . Version
- B . Owner
- C . Manufacturer
- D . Model number
Correct Answer: C
Question #83
What are baseline asset states? (Choose three)
- A . In Stock
- B . Consumed
- C . Retired
- D . Duplicate
- E . Exported
Correct Answer: A,B C
Question #84
What are types of assets? (Choose four)
- A . Model
- B . Software entitlement
- C . Hardware
- D . Consumable
- E . Stockroom
- F . Facility
Correct Answer: BCDF
BCDF
Explanation:
Types of assets typically include software entitlement, hardware, consumables, and facilities. These types represent different categories of assets within an organization, each with its specific management and tracking requirements.
BCDF
Explanation:
Types of assets typically include software entitlement, hardware, consumables, and facilities. These types represent different categories of assets within an organization, each with its specific management and tracking requirements.
Question #85
For what asset actions are asset tasks provided? (Choose three)
- A . Provision
- B . Retire
- C . Update/Repair
- D . Swap
- E . Assign/Allocate
Correct Answer: B, C, E
Question #86
During an inventory audit, what happens if you accidentally scan the same asset twice?
- A . The first scan is imported
- B . Both records are imported
- C . HAM automatically removes duplicates
- D . The most recent scan is imported
Correct Answer: C
C
Explanation:
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you.
Reference: Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform. Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
C
Explanation:
During an inventory audit, if you accidentally scan the same asset twice, the Hardware Asset Management (HAM) application will automatically remove the duplicate records and only import the unique scans. This is because the HAM application uses the asset tag or the serial number as a coalesce field, which prevents duplicate records from being created or updated in the hardware asset table. Therefore, you do not need to worry about scanning the same asset twice, as the HAM application will handle the duplicates for you.
Reference: Audit your inventory, which provides a step-by-step guide on how to perform scheduled or blind audits of asset stockrooms and other locations using the Agent mobile app and the Now Platform. Hardware Asset States, which describes the different states and substates of hardware assets and how they are used to track the asset lifecycle.
Importing Hardware Assets into ServiceNow, which provides a step-by-step guide on how to import hardware assets into ServiceNow using an excel spreadsheet, an import set table, and a transform map.
Question #87
Expected outcomes of IT asset management (ITAM) include which of the following? (Choose three)
- A . Integrates with business services via the Service Catalog from request through to disposal
- B . Leverages IT Service Management (ITSM) to manage the lifecycle of assets as they pass through their useful life as configuration items (CIs)
- C . Provides input into, aligns with, and follows corporate governance
- D . Improves application privacy and security adherence
- E . Leverages Service Mapping to predict service impact
Correct Answer: A,B,C
Question #88
What core sets of data are required for effective IT asset management? Choose 4 answers
- A . Manufacturers
- B . Locations
- C . Projects
- D . Users
- E . Models
- F . Relationships
Correct Answer: ABEF
ABEF
Explanation:
The core sets of data required for effective IT asset management include Manufacturers, Locations, Models, and Relationships. These data sets help an organization understand where assets come from, where they are located, their specific specifications, and how they are related to each other.
ABEF
Explanation:
The core sets of data required for effective IT asset management include Manufacturers, Locations, Models, and Relationships. These data sets help an organization understand where assets come from, where they are located, their specific specifications, and how they are related to each other.
Question #89
What requirements must be met in order for a consumable asset to be consumed? (Choose three)
- A . Quantity > 0
- B . State is In stock or Pending Delivery
- C . Substate is pre-allocated
- D . Substate is Available
- E . Quantity > stockroom threshold
- F . State is In stock
Correct Answer: A, B, D
Question #90
What is the name of the scheduled job that generates expense lines based on rate cards?
- A . Process Daily Costs
- B . Process FM Costs
- C . Process Daily Allocations
- D . Process Expense Allocations
Correct Answer: A