ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
What plugin offers consistent, good, clean data for the company names of vendors or manufactures?
- A . Hardware Model Normalization (com.sn_hwnorm)
- B . Service Catalog Scoped API (com.glideapp.servicecatalog.scoped.api)
- C . Outbound Tracking (com.glide.outbound_tracking)
- D . Normalization Data Services Client (com.glide.data_services_canonicalization.client)
What are the three types of catalogs in ServiceNow? (Choose three)
- A . Product Catalog
- B . Consumable Catalog
- C . Asset Catalog
- D . Vendor Catalog
- E . Service Catalog
Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?
- A . Mobile Asset App
- B . Mobile App
- C . Mobile ITAM App
- D . Mobile Agent App
What are the goals of IT asset management (ITAM)? (Choose four)
- A . Optimize cost
- B . Provide decision support
- C . Improve productivity
- D . Provide financial reporting
- E . Improve operational usage
- F . Track logical relationships
When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?
- A . Coalesce
- B . Consolidate
- C . Unique identifier
- D . Unique source
- E . Unique target
- F . Combine
When using the HAM application, what happens when you create a new transfer order line on a transfer order?
- A . The asset(s) listed in the transfer order line are automatically transferred to the new stockroom
- B . The transfer order line is automatically placed in a state of Ready for fulfilment
- C . A transfer order line task is automatically created to move the transfer order line from one stage to another
- D . A transfer order line task is automatically created to validate enough stock exists
- E . The asset(s) listed in the transfer order line are automatically readied for shipment
Assets can be scanned and created in ServiceNow via the Agent mobile application in which scenarios? (Choose two)
- A . Create a single asset via barcode scan
- B . Receive one or multiple assets from a purchase order
- C . Create multiple assets listed on a contract PDF scan
- D . Create a single asset via Name search
What is included in the total cost of ownership? (Choose two)
- A . Delivery cost
- B . Original cost
- C . Depreciation expense
- D . Operational expense
Which plugins for asset management functionality are inactive by default? (Choose three)
- A . Expense Line
- B . Hardware Asset Management
- C . Procurement
- D . Depreciation
- E . Cost Management
- F . My Assets
A blind inventory audit is typically initiated via which interface?
- A . Third-party API
- B . Now Inventory app
- C . Now Agent Mobile app
- D . Now Mobile app
C
Explanation:
According to the Audit your inventory document, a blind inventory audit is a type of audit that hides the expected asset list from the auditor, so that the auditor has to physically scan each asset in the location and compare it with the actual asset list1.
A blind inventory audit helps ensure data integrity and accuracy, as it prevents the auditor from “cheating on the test” by relying on the expected asset list1.
A blind inventory audit is typically initiated via the Now Agent Mobile app, which is a mobile application that enables users to perform various tasks related to hardware asset management, such as scanning assets, creating audits, and viewing audit results1.
The Now Agent Mobile app allows users to create an audit on the mobile device, select the location and type of audit, and scan the assets using the device camera or a Bluetooth scanner1.
Therefore, the correct answer is option C, Now Agent Mobile app, as it is the interface that is typically used to initiate a blind inventory audit.
Reference:
Audit your inventory
What is Hardware Asset Management?