ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
Question #101
When using transfer orders to move multiple assets from a single stockroom to another, how should each asset be listed?
- A . Each asset should be listed as a transfer order line on the transfer order
- B . Each asset should be listed in a transfer order task on the transfer order
- C . Each asset should be listed as a transfer order line on the transfer order task
- D . Each asset should be listed in an individual transfer order
Correct Answer: A
Question #102
The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.
- A . When stock is less than the threshold specified in the stock rule
- B . By creating a purchase orders to restock from other stockrooms
- C . By creating transfer orders to restock from other stockrooms
- D . By notifying the stockroom manager of new transfer orders
Correct Answer: C
Question #103
What role is required to use the Hardware Model Normalization Overview dashboard?
- A . ham_normalization
- B . ham_user
- C . ham_admin
- D . asset_manager
- E . asset
Correct Answer: C
Question #104
Which of the following are functions of the model category? (Choose two)
- A . Model categories group consumables in the Product Catalog
- B . Model categories determine when to create assets from configuration items (Cls)
- C . Model categories group related assets in the Service Catalog
- D . Model categories provide the link between configuration management and asset management
- E . Model categories provide the link between procurement management and asset management
Correct Answer: D,E
Question #105
When should you retire an IT asset?
- A . At any point it is recommended by the HAM-defined asset policy
- B . At any point that it is recommended by your company-defined policies and procedures
- C . At any point it is recommended by the HAM-defined asset disposal procedure
- D . When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service
- E . When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life
Correct Answer: B
B
Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss
The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department
The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying
The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor
The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset
Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A) At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C) At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D.
Reference:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle
B
Explanation:
The retirement of an IT asset is the final stage of the hardware asset lifecycle, where the asset is removed from service and disposed of in a secure and compliant manner1.
The retirement of an IT asset should be done according to the company-defined policies and procedures, which may vary depending on the type, condition, and value of the asset, as well as the business needs and regulatory requirements1.
The company-defined policies and procedures should specify the criteria, process, and documentation for retiring an IT asset, such as the following1:
The trigger events or conditions that indicate the need for retirement, such as end-of-life, end-of-service, end-of-warranty, obsolescence, damage, theft, or loss
The approval workflow and roles involved in the retirement decision, such as the asset manager, the asset owner, the finance department, and the security department
The disposal methods and vendors available for the retirement, such as recycling, reselling, donating, or destroying
The certificate of destruction or disposal that verifies the secure and compliant disposal of the asset by the vendor
The update of the asset record and the configuration management database (CMDB) to reflect the retirement status and date of the asset
Therefore, the answer that reflects the company-defined policies and procedures is B. At any point that it is recommended by your company-defined policies and procedures.
The other options are not the correct answer because they are either too vague or too specific:
A) At any point it is recommended by the HAM-defined asset policy: This is too vague, as the HAM-defined asset policy may not cover all the aspects and scenarios of the retirement process. The HAM-defined asset policy is a general guideline that defines the objectives, scope, roles, and responsibilities of hardware asset management2. It does not necessarily provide the detailed criteria, process, and documentation for retiring an IT asset.
C) At any point it is recommended by the HAM-defined asset disposal procedure: This is too specific, as the HAM-defined asset disposal procedure is only one part of the retirement process. The HAM-defined asset disposal procedure is a step-by-step instruction that describes how to dispose of an IT asset through a vendor3. It does not necessarily cover the trigger events, approval workflow, and record update for retiring an IT asset.
D) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-service: This is too specific, as the Hardware Content Service Lifecycle data is only one possible source of information for the retirement decision. The Hardware Content Service Lifecycle data is a subscription-based service that provides the end-of-life, end-of-service, and end-of-support dates for hardware models4. It does not necessarily reflect the actual condition, value, and usage of the individual IT asset.
E) When the Hardware Content Service Lifecycle data reports the asset is nearing end-of-life: This is also too specific, for the same reasons as option D.
Reference:
1: Hardware Asset Retirement
2: Hardware Asset Policy
3: Hardware Asset Disposal
4: Hardware Content Service Lifecycle
Question #106
Taxes paid at the time of purchase are what type of cost?
- A . Original Cost
- B . Operating Expense
- C . Operating Cost
- D . Capital Expense
Correct Answer: A
A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, original cost is the amount paid to acquire an asset, including any taxes, fees, shipping, installation, or other expenses directly related to the purchase. Original cost is used to calculate depreciation and amortization of an asset over its useful life. The other options are not the type of cost that taxes paid at the time of purchase are. Operating expense, operating cost, and capital expense are different ways of classifying the costs of using and maintaining an asset after it is purchased.
A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, original cost is the amount paid to acquire an asset, including any taxes, fees, shipping, installation, or other expenses directly related to the purchase. Original cost is used to calculate depreciation and amortization of an asset over its useful life. The other options are not the type of cost that taxes paid at the time of purchase are. Operating expense, operating cost, and capital expense are different ways of classifying the costs of using and maintaining an asset after it is purchased.
Question #107
As part of the hardware model normalization process, the Content Library automatically populates your inventory with what non-discoverable asset metadata?
- A . Manufacturer comparables
- B . Manufacturer part number
- C . Manufacturer lifecycle dates
- D . Manufacturer price
Correct Answer: C
C
Explanation:
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2. Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process.
Reference: Hardware Asset Management documentation
What is Hardware Asset Management?
C
Explanation:
According to the Hardware Asset Management documentation, the hardware model normalization process is a process of comparing the model data in the ServiceNow platform with the data from the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The Content Library automatically populates your inventory with non-discoverable asset metadata, which are the data that cannot be obtained from discovery tools or manual entry, such as manufacturer name, model name, model number, and product lifecycle information1.
The product lifecycle information includes the manufacturer lifecycle dates, which are the dates when the manufacturer stops selling, supporting, or servicing a hardware product1.
The manufacturer lifecycle dates are important for hardware asset management, as they help customers plan for hardware refreshes based on end-of-life (EOL) and end-of-service (EOS) dates2. Therefore, the correct answer is option C, manufacturer lifecycle dates, as they are the non-discoverable asset metadata that the Content Library automatically populates your inventory with as part of the hardware model normalization process.
Reference: Hardware Asset Management documentation
What is Hardware Asset Management?
Question #108
A given collection of methodologies, assets, and templates within Now Create is referred to as what?
- A . Now Create pack
- B . Project pack
- C . Success pack
- D . Methodology pack
- E . Asset pack
Correct Answer: C
Question #109
Which catalog facilitates the ability to source from existing stock?
- A . Procurement Catalog
- B . Vendor Catalog
- C . Service Catalog
- D . Product Catalog
Correct Answer: C
Question #110
Which ServiceNow role enables the user to perform actions related to incident, problem, change, and configuration management?
- A . procurement_user
- B . inventory_admin
- C . itil
- D . discovery_admin
- E . asset
Correct Answer: C