ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
What original costs are involved in purchasing an asset and putting it into use? (Choose three)
- A . Lease
- B . Delivery
- C . Spare parts
- D . Maintenance
- E . Storage
Which elements are provided by the hardware asset management content service? (Choose three)
- A . Manufacturer lifecycle dates
- B . Cost
- C . Product warranty
- D . Manufacturer
- E . Model name
- F . Compatibles
Which of the following are components of the ServiceNow asset lifecycle? (Choose three)
- A . Discard
- B . Order
- C . Procure
- D . Request
- E . Install
- F . Receive
C E F
Explanation:
The components of the ServiceNow asset lifecycle include Procure, Install, and Receive. These stages are key steps in managing an asset from its acquisition to deployment.
During the hardware model normalization process, which field is the most important criteria for creating a fully Normalized hardware model?
- A . Model number
- B . Manufacturer
- C . Display name
- D . Model name
What is the difference between ITAM personas and ITAM Roles? (Choose four)
- A . A user may have multiple roles, but a single persona
- B . Roles control access to features in the product
- C . Personas represent types of users of the product
- D . Personas control access to features in the product
- E . Roles represent types of users of the product
- F . A user may have multiple roles and personas
Once the content update adds hardware lifecycle data to your instance, can it be deleted?
- A . Yes, it can
- B . No, it cannot unless the lifecycle stage is EOL
- C . No, it cannot
- D . Yes, it can be deleted or deactivated
What minimum role is required in order to use the Hardware Asset dashboard?
- A . asset
- B . asset_manager
- C . ham_user
- D . ham_admin
- E . inventory_admin
Your customer complains that when their users click on the Configuration Item magnifier from the Incident form, that they are overwhelmed by the volume of CIs to choose from. They want to exclude certain types of CIs from the CI lists on the Incident. Problem and Change forms.
What do you recommend to your customer?
- A . Add a Show field to the base cmdb table: Check the Show box on those CI records they want to display; make reference qualifier to display only the CIs with show=true
- B . Use the Principal CI class checkbox, to identify the CI classes that they want visible on the Incident, Problem, and Change forms Most Voted
- C . Create an Access control to hide the unnecessary CIs from the itil users
- D . Make a show/hide UI action to show only the desired CIs to the itil users
B
Explanation:
To exclude certain types of CIs from the CI lists on the Incident, Problem, and Change forms, you can use the Principal CI class checkbox, which is available on the Class Manager module under Configuration1.
The Principal CI class checkbox allows you to specify which CI classes are considered as principal CIs, meaning they are the most relevant and important CIs for the business services and processes1. By default, only the CI classes that have this checkbox selected are displayed on the CI lists on the Incident, Problem, and Change forms2.
To use this feature, you need to navigate to the Class Manager module, select the CI class that you want to exclude or include, and check or uncheck the Principal CI class checkbox accordingly1. You can also use the Filter option to search for the CI classes by name or label1.
The other options are not recommended or valid ways to exclude certain types of CIs from the CI lists. Adding a Show field to the base cmdb table would require modifying the table schema and creating a reference qualifier, which could affect the performance and integrity of the CMDB3. Creating an Access control to hide the unnecessary CIs from the itil users would require defining the conditions and roles for the access rule, which could be complex and error-prone4. Making a show/hide UI action to show only the desired CIs to the itil users would require creating a custom script and UI element, which could be incompatible with the existing UI and functionality.
Reference:
1: Principal configuration item classes
2: Configuration item lists
3: CMDB table schema
4: Access control rules: [UI actions]
How could you quickly determine if you had the Hardware Asset Management (HAM) plugin installed on your instance?
- A . Check for the Hardware Assets module in the application navigator
- B . Check for the Hardware Asset Dashboard module in the application navigator
- C . Check for the Asset application in the application navigator
- D . Check for the Hardware Asset Management application in the application navigator
Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three)
- A . Create consumable asset
- B . Don’t create assets
- C . Merge CI
- D . Leave to category
- E . Create assets