ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
Question #121
Classes are represented as tables in the ServiceNow database.
Which is the base asset class?
- A . cmdb_asset
- B . alm_hardware
- C . alm_asset
- D . cmdb_hardware
Correct Answer: C
C
Explanation:
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1
The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2
The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2
The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3
The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4
Reference:
1: Tables and Classes – ServiceNow
2: Asset [alm_asset] table – ServiceNow
3: Asset and Configuration Item [cmdb_asset] view – ServiceNow
4: Hardware [cmdb_ci_hardware] class – ServiceNow
C
Explanation:
Classes are represented as tables in the ServiceNow database that define the attributes and relationships of a specific type of record1
The base asset class is the alm_asset table, which contains the common fields and properties for all types of assets, such as hardware, software, consumable, etc.2
The alm_asset table is extended by other asset classes, such as alm_hardware, alm_software, alm_consumable, etc., which add more specific fields and properties for each asset type2
The cmdb_asset table is not a class, but a view that joins the alm_asset table and the cmdb_ci table, which is the base configuration item (CI) class3
The cmdb_hardware table is a CI class, not an asset class, that contains the common fields and properties for all types of hardware CIs, such as computers, devices, network equipment, etc.4
Reference:
1: Tables and Classes – ServiceNow
2: Asset [alm_asset] table – ServiceNow
3: Asset and Configuration Item [cmdb_asset] view – ServiceNow
4: Hardware [cmdb_ci_hardware] class – ServiceNow
Question #122
What information would you find on the Procurement tab of the Hardware Asset dashboard? (Choose two)
- A . Hardware nearing end of warranty
- B . Hardware model normalization status
- C . Hardware expenditure by vendor
- D . Hardware models up for end of life
- E . New hardware assets found by audits
- F . Requests that require sourcing
Correct Answer: C, F
C, F
Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1.
Reference: 1: Hardware Asset Dashboard
C, F
Explanation:
The Procurement tab of the Hardware Asset dashboard is a graphical representation of the hardware asset procurement across the enterprise1.
The Procurement tab provides the following information1:
Hardware expenditure by vendor: This shows the total amount spent on hardware assets from each vendor in the current fiscal year. This helps to analyze the vendor performance and negotiate better contracts.
Requests that require sourcing: This shows the number and status of asset requests that need to be fulfilled by purchasing new hardware assets from a vendor. This helps to prioritize the procurement activities and optimize the inventory levels.
Therefore, the information that are also options in the question are C. Hardware expenditure by vendor and F. Requests that require sourcing.
The other options that are not information on the Procurement tab are:
Hardware nearing end of warranty: This is an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that are nearing or have expired their warranty period1.
Hardware model normalization status: This is an information on the Normalization tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are normalized or not normalized1.
Hardware models up for end of life: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware models that are approaching or have reached their end of life date1.
New hardware assets found by audits: This is also an information on the Inventory tab of the Hardware Asset dashboard. This shows the number and percentage of hardware assets that were discovered by the asset inventory audit process but were not previously recorded in the CMDB1.
Reference: 1: Hardware Asset Dashboard
Question #123
During hardware model normalization, a hardware asset is set to a normalization status of, "Partially Normalized".
What is the most likely cause?
- A . The model name is missing from the hardware model record.
- B . The model number is missing from the hardware model record.
- C . The model product is missing from the hardware model record.
- D . The model manufacturer is missing from the hardware model record.
Correct Answer: D
Question #124
What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three)
- A . New hardware assets found by audits
- B . Hardware models up for end of life
- C . Hardware nearing end of warranty
- D . Active stock rules
- E . Open asset audits
- F . Requests that require sourcing
Correct Answer: A,B,C
Question #125
Which tab on the Hardware Asset Dashboard enables tracking asset models with missing purchase details?
- A . Asset Heath
- B . Procurement
- C . Model Management
- D . Inventory
- E . End of Lite
Correct Answer: C
Question #126
When opted-in to the Hardware Asset Management Content Service, how often is updated content downloaded to the customer instance from ServiceNow?
- A . Monthly
- B . Weekly
- C . Daily
- D . Quarterly
Correct Answer: B
Question #127
During an audit, when is the Expected Assets list populated in the asset audit form?
- A . When the nightly scheduled job runs
- B . When scanning completes
- C . When scanning begins
- D . Pre-populated by the asset manager before audit
- E . When the asset manager Submits the results
Correct Answer: D
Question #128
To perform hardware model normalization, which three fields from the hardware model record are used to set the normalized display name?
- A . Name, Asset tracking unit, Model number
- B . Name, Manufacturer, Model number
- C . Asset tracking unit, Manufacturer, Model category
- D . Asset tracking unit, Manufacturer, Model number
- E . Name, Device type, Model category
Correct Answer: B
Question #129
Which mobile app allows the user to conduct an inventory audit?
- A . ServiceNow Agent mobile app
- B . Mobile My Inventory
- C . Mobile Hardware Asset Management
- D . Mobile My Assets
- E . ServiceNow Inventory mobile app
Correct Answer: C
Question #130
What must exist before a consumable can be consumed? (Choose three)
- A . A stock order record
- B . A model record
- C . A transfer order record
- D . A model category record
- E . A consumable record
Correct Answer: B,D,E