ServiceNow CIS-HAM Practice Exams

Last updated on Oct 22,2026

Exam Code: CIS-HAM
Exam Name: Certified Implementation Specialist - Hardware Asset Management
Certification Provider: ServiceNow
Latest update: Oct 22,2026

Question #131

Why may users request loaner assets even when the requested asset is not available in the local stockroom?

A . The request creates an automatic transfer order to move assets from a warehouse with in stock assets.
B . The wait-listed loaner asset requests provide visibility to streamline internal transfer order flows.
C . The wait-listed loaner asset requests provide visibility to the demand for loaner orders.
D . The request automatically creates a purchase order to obtain the assets from a vendor.

Correct Answer: C
C

Explanation:

According to the ServiceNow Hardware Asset Management documentation, a loaner asset is a temporary asset that is provided to a user for a specific period of time, such as when their primary asset is being repaired or replaced1. Users can request loaner assets from the Service Catalog, where they can select the type, quantity, and duration of the loaner asset they need2. If the requested asset is not available in the local stockroom, the request is wait-listed until the asset becomes available3. Users may request loaner assets even when the requested asset is not available in the local stockroom because the wait-listed loaner asset requests provide visibility to the demand for loaner orders. This visibility helps the asset managers to plan and optimize the loaner asset pool, as well as to identify and address any gaps or bottlenecks in the loaner asset fulfillment process.

The other options are not correct because:

The request does not create an automatic transfer order to move assets from a warehouse with in stock assets. Transfer orders are created manually by the stock manager to move assets between stockrooms.

The wait-listed loaner asset requests do not provide visibility to streamline internal transfer order flows. Transfer order flows are managed by the stock manager using the Transfer Order Management module.

The request does not automatically create a purchase order to obtain the assets from a vendor. Purchase orders are created manually by the procurement manager to order assets from vendors.

Reference:

ServiceNow Hardware Asset Management: Loaner Asset Requests

ServiceNow Hardware Asset Management: Request a loaner asset

ServiceNow Hardware Asset Management: Waitlist a loaner asset request

[ServiceNow Hardware Asset Management: Asset Reservations and Loaner Asset Requests]

[ServiceNow Hardware Asset Management: Transfer orders]

[ServiceNow Hardware Asset Management: Transfer Order Management]

[ServiceNow Hardware Asset Management: Purchase orders]

Question #132

What are model records?

A . Models are specific versions or various configurations of an asset
B . Models are any computer, device, software or service in the CMDB
C . Models directly associate configuration item (CI) classes with asset classes
D . Models are anything capable of being owned or controlled to produce economic value

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Correct Answer: A

Question #133

Which three attributes from a hardware model record are used for setting the normalized display name during hardware model normalization?

A . Name, Manufacturer, Model category
B . Asset tracking unit, Manufacturer, Model number
C . Name, Manufacturer, Model number
D . Name, Asset tracking unit, Model number
E . Asset tracking unit, Manufacturer, Model category

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Correct Answer: C

Question #134

Which mobile app can users leverage to view the assets assigned to them and create incidents to report issues with their devices?

A . Now Agent Mobile app
B . Now Onboarding app
C . Now Mobile app
D . Now My Assets app

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Correct Answer: C

Question #135

After installing the Hardware Asset Management (HAM) plugin, how do you update it when new versions become available?

A . The HI portal team automatically updates as new versions become available
B . On your instance, filter on application updates, then click Update
C . On your instance, filter on application updates, then request an update from HI
D . Run scheduled job, HAM Check for Updates, and request an update
E . Check the HI portal for updates and request an update

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Correct Answer: B

Question #136

What are the two primary benefits of deploying asset tasks during the retirement of an asset? (Choose two)

A . Reduces manual intervention
B . Reduces field agent training
C . Increases data accuracy
D . Reduces process cost
E . Increases speed of updates

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Correct Answer: A, C
A, C

Explanation:

Deploying asset tasks during the retirement of an asset means using the ServiceNow Enterprise Asset Workflow Automation feature, which automates the end-of-life procedures for assets that are no longer needed or functional1.

This feature allows you to flag assets as retired pending disposal, triggering a workflow that verifies the asset condition, determines the disposal method, and saves the disposal certificates1.

The two primary benefits of deploying asset tasks during the retirement of an asset are:

Reduces manual intervention: By automating the retirement process, you can eliminate the need for manual data entry, human errors, and delays. You can also ensure compliance with policies and regulations by following a standardized procedure12.

Increases speed of updates: By using the ServiceNow Agent mobile app, you can scan asset tags and barcodes, update asset status and inventory, and complete asset tasks on the go. This can increase the speed and accuracy of asset updates and reduce the risk of data loss or duplication13.

Reference:

1: Enterprise Asset Workflow Automation – ServiceNow

2: Asset and CI management – Product Documentation: San Diego – ServiceNow

3: Enterprise Asset Management – ServiceNow

Question #137

Which tier of the capability blueprint focuses on achieving best-in-class?

A . Operational integration
B . Trustworthy data
C . Strategic conformance
D . Practical management

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Correct Answer: C
C

Explanation:

The capability blueprint is a framework that helps organizations assess their current and desired state of hardware asset management maturity.

The capability blueprint consists of five tiers, each representing a different level of capability and value.

The five tiers are:

Trustworthy data: The foundation of hardware asset management, ensuring data accuracy, completeness, and consistency.

Practical management: The basic level of hardware asset management, enabling visibility, control, and compliance of hardware assets.

Operational integration: The intermediate level of hardware asset management, enhancing efficiency, effectiveness, and collaboration of hardware asset processes.

Strategic conformance: The advanced level of hardware asset management, achieving best-in-class performance, optimization, and alignment of hardware assets with business goals.

Business transformation: The ultimate level of hardware asset management, enabling innovation, agility, and competitive advantage through hardware asset management.

The tier that focuses on achieving best-in-class is the strategic conformance tier, which aims to optimize the cost, quality, and value of hardware assets, as well as align them with the business strategy and objectives.

Reference:

Hardware Asset Management Capability Blueprint

Hardware Asset Management Maturity Model

Question #138

Which of the following are valid contract states during a contract’s lifecycle? (Choose four)