ServiceNow CIS-HAM Practice Exams
Last updated on Oct 23,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 23,2026
Question #141
What functionality enables you to automatically create asset records from information provided by your vendor while your assets are still in transit?
- A . Advanced Delivery Notification (ADN)
- B . Advanced Shipment Notification (ASN)
- C . Automatic Shipment Notification (ASN)
- D . Automatic Asset Notification (AAN)
- E . Advanced Vendor Notification (AVN)
Correct Answer: B
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an advanced shipment notification (ASN) is a document that provides detailed information about a pending delivery. The purpose of an ASN is to notify the customer when shipping occurs and provide physical characteristics about the shipment so the customer can be prepared to accept delivery. You can use ASNs to automatically create asset records in ServiceNow Hardware Asset Management by importing the data from the ASN document.
Question #142
What information should be tracked in an asset record? (Choose two)
- A . Physical resources
- B . Financial information
- C . Operational details
- D . Contractual information
- E . Logical relationships
Correct Answer: C,B
Question #143
When selected on the model category form, what feature prevents the automatic creation of an asset?
- A . Enforce Asset Creation
- B . Enforce Asset Verification
- C . Enforce Asset Validation
- D . Enforce CI Validation
- E . Enforce CI Verification
Correct Answer: A
Question #144
To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five)
- A . Discovery
- B . Cost Management
- C . Procurement
- D . Hardware Asset Management
- E . Data Certification
- F . Service Mapping
- G . Managed Documents
Correct Answer: B,C,D,E,G
Question #145
Which is NOT considered an asset?
- A . Websites
- B . Switches
- C . Routers
- D . Buildings
- E . Software entitlements
Correct Answer: A
Question #146
To utilize the contract rate cards features, which plugin is required to be activated?
- A . Financial Management
- B . Contract Management
- C . Rate Management
- D . Cost Management
Correct Answer: C
C
Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5.
Reference:
1: Rate Management
2: Cost Management ― ServiceNow Elite
3: Financial Management
4: Contract Management
5: Cost Management
C
Explanation:
To utilize the contract rate cards features, you need to activate the Rate Management plugin, which provides the ability to define and manage rates for various types of costs and expenses1.
The contract rate cards features allow you to capture operating costs by generating expense lines representing the cost of a contract. You can associate a contract to certain assets and costs of those assets are tied to the contract. This is similar to a rate card cost, except the contract contains all the costs2.
The other plugins are not required to use the contract rate cards features. The Financial Management plugin provides the ability to track and manage the financial performance of your IT services3. The Contract Management plugin provides the ability to create and manage contracts for assets, services, and vendors4. The Cost Management plugin provides the ability to track and allocate costs for configuration items, tasks, and projects5.
Reference:
1: Rate Management
2: Cost Management ― ServiceNow Elite
3: Financial Management
4: Contract Management
5: Cost Management
Question #147
What fields does the ServiceNow Content Service normalize or enrich? (Choose four)
- A . Lifecycle
- B . Device type
- C . Manufacturer
- D . Memory
- E . Asset tag
- F . Hardware model
Correct Answer: A,B,C,F
Question #148
When creating a list report that groups all assets by product model, which table is used?
- A . alm_asset
- B . alm_model
- C . alm_model_category
- D . alm_hardware
Correct Answer: A
Question #149
Describe the structure of a Transfer Order.
- A . Transfer Order Task > Transfer Order
- B . Transfer Order > Transfer Order Line > Transfer Order Task
- C . Transfer Order > Transfer Order Task > Transfer Order Line
- D . Transfer Order Task > Transfer Order Line
Correct Answer: B
B
Explanation:
A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1. A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.
A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.
The structure of a transfer order is shown in the following diagram2:
Transfer Order
|
+– Transfer Order Line 1
| |
| +– Transfer Order Task 1.1
| |
| +– Transfer Order Task 1.2
|
+– Transfer Order Line 2
|
+– Transfer Order Task 2.1
|
+– Transfer Order Task 2.2
Reference:
3: Use a hardware asset request flow
2: Transfer assets using transfer orders
1: Introduction to Transfer Orders in ServiceNow
B
Explanation:
A transfer order is a record of all asset transfers that happen to and from company-owned stockrooms1. A transfer order can have one or more transfer order lines, which represent the individual assets or asset models that are being transferred2.
A transfer order line can have one or more transfer order tasks, which are the actual work items that need to be performed to complete the transfer, such as packing, shipping, receiving, and unpacking2.
The structure of a transfer order is shown in the following diagram2:
Transfer Order
|
+– Transfer Order Line 1
| |
| +– Transfer Order Task 1.1
| |
| +– Transfer Order Task 1.2
|
+– Transfer Order Line 2
|
+– Transfer Order Task 2.1
|
+– Transfer Order Task 2.2
Reference:
3: Use a hardware asset request flow
2: Transfer assets using transfer orders
1: Introduction to Transfer Orders in ServiceNow
Question #150
A scheduled job runs nightly to determine if any rate cards need to be applied to generate expense lines.
What is the name of the scheduled job?
- A . Process CM Costs
- B . Process Rate Cards
- C . Process FM Costs
- D . Process Expense Lines
Correct Answer: B