ServiceNow CIS-HAM Practice Exams
Last updated on Oct 23,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 23,2026
During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?
- A . Missing transform map
- B . Plugin issues
- C . Invalid transform map
- D . Missing data
What is the primary goal of the Inventory tab of the Hardware Asset Management dashboard?
- A . Help the asset manager generate reports
- B . Show the value from maintaining inventory
- C . Help the stock manager process transfer orders
- D . Show the value from bulk purchasing
- E . Help the asset manager process purchase orders
What is a requirement for sourcing a request from the requester’s local stockroom?
- A . The requested stock must be available in the local stockroom
- B . The requested stock must be in transit from a vendor
- C . The requested stock must be in transit from a remote stockroom
- D . The requested stock must be available via transfer order from a remote stockroom
What is the focus of asset management?
- A . Financial tracking of the organization’s network
- B . Financial tracking of an organization’s property
- C . Building of the organization’s property
- D . Building the elements that create the organization’s network
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, asset management is the practice of managing the lifecycle and optimization of physical assets to meet the needs and goals of an organization. Asset management involves the balancing of costs, opportunities and risks against the desired performance of assets to achieve an organization’s objectives. The other options are not the focus of asset management.
What plugin helps alleviate inconsistencies in company names?
- A . Extended CMDB
- B . Normalization Data Services
- C . Contract Management
- D . Data Certification
B
Explanation:
The plugin that helps alleviate inconsistencies in company names is the Normalization Data Services plugin, which is part of the ServiceNow IT Asset Management suite1.
The Normalization Data Services plugin provides a set of features and capabilities that enable you to standardize and normalize data across various tables and fields in ServiceNow, such as manufacturer names, model names, software names, and company names12.
The Normalization Data Services plugin uses a combination of rules, dictionaries, and algorithms to
identify and correct data inconsistencies, such as spelling errors, abbreviations, synonyms, and duplicates12.
The Normalization Data Services plugin can help you improve the quality and accuracy of your data, reduce manual efforts and errors, and enhance reporting and analysis12.
Reference:
1: Normalization Data Services – Product Documentation: San Diego – ServiceNow
2: Normalization Data Services – ServiceNow
What information would you find on the End of Life tab of the Hardware Asset dashboard? (Choose two)
- A . Hardware asset disposal status
- B . New hardware assets found by audits
- C . Hardware assets disposed (YTD)
- D . Consumable models up for End of Life
You may adjust a contract when it is in which of the following states? (Choose two)
- A . Active
- B . Extended
- C . Canceled
- D . Expired
- E . Renewed
Which single view of the Hardware Asset Workspace provides a consolidated set of quick links to manage model normalization, asset requests, transfer orders, stock orders, refresh requests, and disposal orders?
- A . Hardware asset overview
- B . Inventory
- C . Asset estate
- D . Procurement
- E . Asset operations
What core table requires migration when extending ITSM Asset Management with Hardware Asset Management?
- A . cmdb_model_category
- B . alm_hardware
- C . No migration is required
- D . alm_asset
What are ways to measure trustworthy data? (Choose four)
- A . Sustainability
- B . Plausibility
- C . Credibility
- D . Dependability
- E . Transferability
- F . Reliability