ServiceNow CIS-HAM Practice Exams
Last updated on Oct 23,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 23,2026
Question #161
Which catalogs support the request and procurement process? (Choose three)
- A . Product Catalog
- B . Vendor Catalog
- C . Asset Catalog
- D . Service Catalog
- E . Procurement Catalog
Correct Answer: A,B,D
Question #162
What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?
- A . Transform mappings
- B . Mapping assist
- C . Normalization transformation
- D . Normalization mappings
- E . Transform normalization
Correct Answer: B
Question #163
Normalization status is the level of normalization match based on what characteristics? (Choose three)
- A . Model name
- B . Model category
- C . Model number
- D . Display name
- E . Manufacturer
Correct Answer: A, C, E
A, C, E
Explanation:
According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.
Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.
Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.
Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.
The characteristics that are used to determine the normalization status are the following1:
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21. Manufacturer: The name of the company that produces the hardware product, such as Dell or HP. Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status.
Reference:
Hardware Model Normalization
What is Hardware Asset Management?
A, C, E
Explanation:
According to the Hardware Model Normalization document, normalization status is the level of normalization match based on the characteristics of the hardware model data in the ServiceNow platform and the Content Library, which is a cloud-based service that provides normalized and enriched hardware model data.
The normalization status shows how well the hardware model data matches the Content Library data, and it can be one of the following1:
Fully Normalized: The hardware model data matches the Content Library data completely, indicating a complete and accurate model record.
Partially Normalized: The hardware model data partially matches the Content Library data, indicating a missing or incorrect model field.
Match Not Found: The hardware model data does not match any of the Content Library data, indicating a discrepancy or a gap in the model normalization process.
Not Normalized: The hardware model data has not been compared with the Content Library data yet, indicating a pending or incomplete model normalization process.
The characteristics that are used to determine the normalization status are the following1:
Model name: The name of the hardware product, such as Dell Latitude E7450 or HP ProLiant DL380 Gen10.
Model number: The unique identifier of the hardware product, such as 210-AFZC or 875671-B21. Manufacturer: The name of the company that produces the hardware product, such as Dell or HP. Therefore, the correct answers are options A, C, and E, as they are the characteristics that are used to determine the normalization status.
Reference:
Hardware Model Normalization
What is Hardware Asset Management?
Question #164
When does hardware normalization run by default?
- A . On an hourly basis
- B . On a daily basis
- C . Every 12 hours
- D . Upon saving
Correct Answer: D
Question #165
When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?
- A . The software allocations remain with the hardware asset and need to be reclaimed manually.
- B . The software allocations are automatically returned back into inventory.
- C . The software allocations are removed from the asset, but not returned to inventory.
- D . The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().
- E . The behavior is controlled by the configurable system property glide.ham.retire_sw().
Correct Answer: D
Question #166
What field must an agent complete when resolving an incident in order for the HAM asset tasks to automatically update all configuration item (CI) and asset records associated to the Incident?
- A . Asset and CI Action
- B . Asset-CI Task Action
- C . Asset Task Action
- D . Asset Action
Correct Answer: B
Question #167
Under which condition does the Now Platform NOT create an asset automatically?
- A . Configuration normalization
- B . Enforced CI verification
- C . Data synching
- D . Data justification
- E . Model characterization
Correct Answer: D
Question #168
With regard to Contract Management notifications, what is the most important contract dale to be aware of?
- A . Extend date
- B . Renew date
- C . Expire date
- D . Start date
Correct Answer: C
Question #169
A contract can be cancelled when the State is what?
- A . Expired
- B . Active
- C . Inactive
- D . Rejected
Correct Answer: B
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are: Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again. Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this
state, but you can edit it or delete it.
Reference:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a contract is a record of the terms and conditions that govern the relationship between a vendor and an organization. A contract can have different states that indicate its status and lifecycle. The states are: Draft: The contract is being created or modified and has not been submitted for approval.
Requested: The contract has been submitted for approval but has not been approved yet.
Active: The contract has been approved and is in effect. You can cancel the contract in this state, if you want to terminate it before its end date due to various reasons, such as breach of contract, mutual agreement, or vendor performance1.
Expired: The contract has reached its end date and is no longer valid. You cannot cancel the contract in this state, but you can renew it or extend it.
Renewed: The contract has been renewed for another term with the same or modified terms and conditions. You cannot cancel the contract in this state, but you can renew it or extend it again. Extended: The contract has been extended beyond its original end date with the same terms and conditions. You cannot cancel the contract in this state, but you can renew it or cancel it.
Canceled: The contract has been terminated before its end date. You cannot cancel the contract in this state, but you can reactivate it or delete it.
Rejected: The contract has been rejected by the approver. You cannot cancel the contract in this
state, but you can edit it or delete it.
Reference:
ServiceNow Hardware Asset Management: Contract and renewal management
ServiceNow Hardware Asset Management: Contract states
Question #170
How do you prevent normalization information fora specific hardware model from being sent to the ServiceNow Content Service?
- A . Select Exclude from content service on the Normalization tab of the hardware model record
- B . Click the Exclude button on the hardware model record
- C . Click the Opt-out button on the hardware model record
- D . Select Opt-out from content service on the Normalization tab of the hardware model record
Correct Answer: D
D
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select "Opt-out from content service" on the Normalization tab of the hardware model record.
D
Explanation:
To prevent normalization information for a specific hardware model from being sent to the ServiceNow Content Service, you need to select "Opt-out from content service" on the Normalization tab of the hardware model record.