ServiceNow CIS-HAM Practice Exams
Last updated on Oct 23,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 23,2026
Question #171
What is the preferred method of parsing in the Transform/Compose step of an event rule?
- A . Python
- B . Regex
- C . sed/awk
- D . JavaScript
Correct Answer: B
B
Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.
Reference:
Flow Designer
Service Catalog Request Fulfillment
B
Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.
Reference:
Flow Designer
Service Catalog Request Fulfillment
Question #172
What prevents two asset managers from transferring the same asset at the same time?
- A . A stockroom rule
- B . A business rule
- C . A stock rule
- D . A transfer rule
Correct Answer: B
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to enforce data consistency and integrity, such as preventing duplicate transfers of the same asset. The other options are not valid terms in ServiceNow Hardware Asset Management.
B
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a business rule is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried. Business rules can be used to enforce data consistency and integrity, such as preventing duplicate transfers of the same asset. The other options are not valid terms in ServiceNow Hardware Asset Management.
Question #173
Several of your models are listed as Match Not Found on the Model Management tab of the Hardware Asset dashboard.
What are the potential causes of this? (Choose three)
- A . The hardware model content has not yet been downloaded from the Content Service
- B . Normalization could not match any of the three key fields in the hardware model form with a rule in the Content Service
- C . Your hardware model form contains a good model number, but a badly formatted model name
- D . You have opted out of the ServiceNow Content Service
- E . A normalization rule for the hardware model does not exist in the Content Service
Correct Answer: A,B,E
Question #174
When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?
- A . No configuration is required: asset tasks automatically activate behind the scenes
- B . Activate HAM, then run scheduled job "Asset – Create FSM asset tasks" to insert the asset tasks
- C . Activate HAM and then re-run the scheduled FSM jobs
- D . Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs
Correct Answer: B
Question #175
From where can you publish catalog items? (Choose two)
- A . From the model category
- B . From an asset record
- C . From a user record
- D . From a vendor item
- E . From a model
Correct Answer: D,E
Question #176
What is tracked throughout the life of an asset? (Choose three)
- A . Financial data
- B . Contractual data
- C . Lifecycle data
- D . Configuration data
- E . Hardware data
Correct Answer: A, B, C
A, B, C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4.
Reference:
ServiceNow Hardware Asset Management: Hardware Asset Management overview
ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization
A, B, C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, an asset is defined as "any tangible, physical company technology asset, including those currently in use, those in storage, and support equipment"1. Throughout the life of an asset, the following data are tracked2:
Financial data: This includes the cost, depreciation, and value of the asset, as well as the budget and expenses related to the asset. Financial data helps to optimize the return on investment (ROI) and total cost of ownership (TCO) of the asset.
Contractual data: This includes the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the asset. Contractual data helps to manage the vendor relationships and compliance obligations of the asset.
Lifecycle data: This includes the status, location, ownership, and history of the asset, as well as the events and actions that occur during the asset lifecycle. Lifecycle data helps to monitor the performance and utilization of the asset and plan for its retirement or replacement.
The other options, configuration data and hardware data, are not tracked throughout the life of an asset, but rather at specific stages or levels. Configuration data is the information about the technical attributes and relationships of the asset, which is stored in the configuration management database (CMDB) and managed by the configuration management process3. Hardware data is the information about the physical characteristics and specifications of the asset, such as manufacturer, model, serial number, and barcode4.
Reference:
ServiceNow Hardware Asset Management: Hardware Asset Management overview
ServiceNow Hardware Asset Management: What is the IT Asset Lifecycle?
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Hardware Normalization
Question #177
Stock rules have automatic restocking actions that occur through a daily scheduled job.
What plugin must be activated in order to configure and use the scheduled job?
- A . Cost Management
- B . Procurement
- C . Field Service Mobile
- D . Order Management
Correct Answer: D
D
Explanation:
To configure and use the scheduled job for automatic restocking actions, the Order Management plugin must be activated. This plugin supports automated processes for inventory and order management.
D
Explanation:
To configure and use the scheduled job for automatic restocking actions, the Order Management plugin must be activated. This plugin supports automated processes for inventory and order management.
Question #178
A transfer order is used to do what?
- A . Transfer an asset between vendors
- B . Move an asset to an external stockroom
- C . Move an asset between stockrooms
- D . Transfer an asset to a user
Correct Answer: C
C
Explanation:
A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1.
A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1.
A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1.
A transfer order can be created manually or automatically based on predefined rules or thresholds1. A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1.
A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1.
Reference: Transfer orders
C
Explanation:
A transfer order is a document that is used to execute the movement of hardware assets from one stockroom location to another within the same organization1.
A transfer order is created when there is a need to replenish, share, or relocate hardware assets between different stockrooms1.
A transfer order consists of one or more transfer order lines, each containing the information about the asset to be moved, such as the model, quantity, source stockroom, destination stockroom, and expected delivery date1.
A transfer order can be created manually or automatically based on predefined rules or thresholds1. A transfer order goes through several stages, such as draft, approved, shipped, received, and closed1.
A transfer order can be tracked and managed using the Hardware Asset Management Workspace or the Transfer Order form1.
Reference: Transfer orders
Question #179
When sourcing a requested item from a supplier using the catalog task form to create a purchase order, the catalog item must be available in:
- A . Supplier Catalog
- B . Product Catalog
- C . Inventory Catalog
- D . Vendor Catalog
Correct Answer: B
Question #180
When does an asset’s lifecycle begin?
- A . When an asset request is fulfilled
- B . Upon the asset deployment
- C . When the asset is procured
- D . Upon the asset’s request
Correct Answer: C