ServiceNow CIS-HAM Practice Exams
Last updated on Oct 22,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 22,2026
What is the purpose of stock rules? (Choose two)
- A . To automatically transfer assets when a low quantity threshold is detected in a stockroom
- B . To track stock orders from a vendor
- C . To send notifications when a low quantity threshold is detected in a stockroom
- D . To track stock movement between stockrooms
- E . To send notifications when a stock shipment arrives at a stockroom
Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?
- A . Now Agent Mobile App
- B . Now Procurement App
- C . Now Mobile App
- D . Now Onboarding App
Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?
- A . Asset tag
- B . Display name
- C . Model category
- D . Model number
- E . Asset tracking unit
Which of these tables are installed with Hardware Model Normalization? (Choose three)
- A . Device Type
- B . Hardware Manufacturer
- C . Hardware Normalize Key
- D . Hardware Model Library
- E . Device Name
What are the four tiers of Capability Blueprint?
- A . Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance
- B . Trustworthy Data, Practical Management, Process Integration, Business Alignment
- C . Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance
- D . Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment
Which of the following are considered original costs as opposed to operational expenses? (Choose three)
- A . Warranty costs
- B . Purchase price or lease cost
- C . Delivery costs
- D . Resource costs for support
- E . Replacement parts
- F . Maintenance agreements
What are the five valid phases of the Now Create methodology?
- A . Create, recap, execute, deliver, review
- B . Initiate, plan, execute, review, close
- C . Review, prepare, create, validate, recap
- D . Initiate, plan, execute, deliver, close
D
Explanation:
According to the Now Create ebook, the Now Create methodology consists of five phases: initiate, plan, execute, deliver, and close. Each phase has a specific purpose, outcome, and set of tasks that guide the project team to successful delivery. The other options are not valid phases of the Now Create methodology.
What are the Normalization statuses? (Choose six)
- A . Manufacturer Normalized
- B . Match Not Found
- C . Partially Normalized
- D . Normalized
- E . Manually Normalized
- F . Version Normalized
- G . New
- H . Found
A, B, C, D, E, F
Explanation:
These normalization statuses are used to describe the different stages of an asset in the normalization process, including manufacturer normalized, match not found, partially normalized, fully normalized, manually normalized, and version normalized.
Which applications are required to perform a blind audit of your asset inventory?
- A . Hardware Asset Management (HAM) and ServiceNow My Assets mobile app
- B . Hardware Asset Management (HAM) and Software Asset Management (SAM)
- C . ITSM Asset Management and ServiceNow My Assets mobile app
- D . ITSM Asset Management and ServiceNow Agent mobile app
- E . Hardware Asset Management (HAM) and ServiceNow Agent mobile app
Which of the following are valid substates of the Retired state? (Choose four)
- A . Disposed
- B . Donated
- C . Vendor Credit
- D . Destroyed
- E . Pending Disposal
- F . Sold