ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #61
What are the main purposes of transfer order line tasks? (Choose two)
- A . To help track service levels and the time frame needed to complete a transfer order
- B . To move transfer order lines from one stage to another
- C . To help track the total number of assets moved from one stockroom to another
- D . To automate reordering of consumables as they are consumed by users
- E . To move transfer orders from one stage to another
Correct Answer: A, B
A, B
Explanation:
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
Reference:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
A, B
Explanation:
According to the ServiceNow Product Documentation on Transfer Orders1, transfer orders are records that define the movement of assets from one stockroom to another1. They can be used to replenish the stock of assets, fulfill asset requests, or relocate assets1.
According to the ServiceNow Product Documentation on Transfer Order Line Tasks2, transfer order line tasks are records that define the actions that need to be performed for each transfer order line2. A transfer order line is a record that defines the quantity and model of the assets that are being transferred1.
The main purposes of transfer order line tasks are2:
To help track service levels and the time frame needed to complete a transfer order: Transfer order line tasks have a due date and a state that indicate the progress and completion of the transfer order line. They also have a priority and an assignment group that determine the urgency and the responsibility of the transfer order line. These fields help users to monitor and manage the service levels and the time frame needed to complete a transfer order.
To move transfer order lines from one stage to another: Transfer order line tasks have a type that defines the action that needs to be performed for the transfer order line, such as pick, pack, ship, or receive. As transfer order line tasks are completed, the transfer order line moves from one stage to another, such as requested, in transit, or received. These stages reflect the status and location of the assets that are being transferred.
Reference:
1: ServiceNow Product Documentation: Transfer Orders
2: ServiceNow Product Documentation: Transfer Order Line Tasks
Question #62
In order for a hardware model to be fully normalized rather than partially normalized, what field is required in the hardware model record?
- A . Manufacturer
- B . Name
- C . Asset tag
- D . Display name
- E . Model number
Correct Answer: A
A
Explanation:
For a hardware model to be fully normalized rather than partially normalized, the Manufacturer field is required in the hardware model record. This field is crucial for ensuring the normalization of the hardware model.
A
Explanation:
For a hardware model to be fully normalized rather than partially normalized, the Manufacturer field is required in the hardware model record. This field is crucial for ensuring the normalization of the hardware model.
Question #63
When disposing of an IT asset through a vendor, what documentation should be attached to the retired asset’s record as proof of adherence to environmental, regulatory, and legal requirements?
- A . Certificate of discharge
- B . Certificate of decommission
- C . Certificate of destruction
- D . Certificate of disposal
- E . Certificate of retirement
Correct Answer: C
Question #64
A user’s broken laptop is replaced via an incident. Upon completion, the Incident Management application triggers the swap/replace asset task.
Which fields are automatically updated in the associated asset record? (Choose three)
- A . Software allocations
- B . Maintenance contracts
- C . Depreciation values
- D . Related CI record
- E . Disposal information
Correct Answer: A, D, E
Question #65
Which are valid hardware model lifecycle phases? Choose 3 answers
- A . End of Subscription
- B . General Availability
- C . Upgrade
- D . End of Life
- E . Pre-release
- F . Beta
Correct Answer: BDE
BDE
Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement.
The valid hardware model lifecycle phases are:
• Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
• General Availability: The hardware model is available for purchase and supported by the manufacturer.
• End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
• Disposal: The hardware model is disposed of or recycled.
BDE
Explanation:
According to the ServiceNow Hardware Asset Management documentation, hardware model lifecycle phases are the stages that a hardware model goes through from its introduction to the market to its retirement.
The valid hardware model lifecycle phases are:
• Pre-release: The hardware model is not yet available for purchase, but it is planned to be released in the future.
• General Availability: The hardware model is available for purchase and supported by the manufacturer.
• End of Life: The hardware model is no longer available for purchase or supported by the manufacturer.
• Disposal: The hardware model is disposed of or recycled.
Question #66
How does an end user determine what consumables they have consumed?
- A . Navigate to Self-Service > My Consumables
- B . Navigate to Self-Service > My Assets
- C . Navigate to Asset > Hardware Asset Dashboard
- D . Navigate to Self-Service > My Hardware Asset Dashboard
Correct Answer: B
Question #67
Inventory audit results provide easy visibility into the reconciliation of scanned assets to the existing inventory.
What audit statuses are displayed as part of the results? (Choose four)
- A . Scanned
- B . Not found
- C . New
- D . Scanned and not expected
- E . Scanned and expected
- F . Expected and not found
Correct Answer: ABDF
Question #68
A component is considered a configuration item (CI) as opposed to an IT asset when you want to:
- A . Track its incurred costs
- B . Manage its retirement
- C . Track its relationship information
- D . Manage its license contracts
- E . Know who is using it
Correct Answer: C
C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
C
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a configuration item (CI) is an entity or thing that you wish to track that is required for the delivery of a service. A CI can be a hardware asset, a software asset, a service, a document, or any other component that is part of the IT infrastructure1. A CI is different from an IT asset in that a CI focuses on the technical attributes and relationships of the component, while an IT asset focuses on the financial and contractual aspects of the component2. Therefore, a component is considered a CI as opposed to an IT asset when you want to track its relationship information, such as its dependencies, impacts, and interactions with other CIs. Relationship information helps to manage the configuration and performance of the IT services and to identify and resolve incidents and problems3.
The other options are not correct because:
Track its incurred costs: This is a function of an IT asset, not a CI. An IT asset tracks the cost, depreciation, and value of the component, as well as the budget and expenses related to the component2.
Manage its retirement: This is also a function of an IT asset, not a CI. An IT asset tracks the status, location, ownership, and history of the component, as well as the events and actions that occur during the asset lifecycle, including its retirement or replacement2.
Manage its license contracts: This is another function of an IT asset, not a CI. An IT asset tracks the terms and conditions, warranties, service level agreements (SLAs), and renewals of the contracts associated with the component. Contract management helps to manage the vendor relationships and compliance obligations of the component2.
Know who is using it: This is not a specific function of either an IT asset or a CI, but rather a common attribute that can be shared by both. Both an IT asset and a CI can have a user or owner field that indicates who is using or responsible for the component4.
Reference:
ServiceNow Hardware Asset Management: Asset and CI management
ServiceNow Hardware Asset Management: Configuration Management
ServiceNow Hardware Asset Management: Configuration item (CI)
ServiceNow Hardware Asset Management: Asset and CI fields
Question #69
Since trustworthy data is key to good asset management practices, where would you look to determine the number of days until next Content Service download will occur?
- A . Asset > Administration
- B . Asset > Overview
- C . Asset Hardware Model Normalization > Content Service Setup
- D . Asset > Asset Audits > Asset Audits
- E . Asset > Hardware Asset Dashboard
Correct Answer: C
Question #70
What are the three tiers of Lifecycle Management? (Choose three)
- A . Know what you don’t have
- B . Increase onboarding controls
- C . Know what you have
- D . Improve management controls
- E . Improve efficiency
Correct Answer: CDE