ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
How often are the tabs in the Hardware Asset dashboard updated?
- A . Daily based on scheduled job
- B . Hourly
- C . In real time
- D . Every 15 minutes
What happens to the consumable’s asset record after it has been consumed?
- A . The record is marked inactive but remains in the system
- B . The record state is set to in use
- C . The record remains in the system for reporting purposes only
- D . The record is removed from the system
Within the asset audit form, where would you find the list of all assets that were found at the stockroom or warehouse that is being audited?
- A . Identified assets
- B . Scanned assets
- C . Expected assets
- D . Labelled assets
- E . Inventoried assets
What information would you track for a configuration item (CI) versus an asset? (Choose two)
- A . Financial
- B . Lifecycle
- C . Contractual
- D . Operational
- E . Relationship
When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found.
What are potential causes of this? (Choose three)
- A . You have opted out of the Content Service
- B . The content is not available from the Content Service
- C . Your model form contains a good Model number, but a bad model Name
- D . Something on your model form may be badly formatted
- E . The content has not been downloaded from the Content Service
What is the default display name for an asset?
- A . An automatically generated combination of serial number and model category
- B . An automatically generated combination of asset tag and model
- C . An automatically generated combination of serial number and model
- D . An automatically generated combination of asset tag and model category
Baseline ITSM Asset Management provides which features? (Choose three)
- A . Mobile My Assets
- B . Hardware Model Normalization
- C . Asset Inventory Audit
- D . Hardware Asset Dashboard
- E . Hardware Manufacturer Lifecycle Dates
- F . Stockrooms
- G . Mobile Asset Receiving
When a stock manager receives a new delivery of consumables, what happens if all the following fields match another record in the stockroom?
* Assigned to
* Model
* Model category
* State
* Stockroom
* Substate
- A . The stock manager must create a separate model record if the cost per item is more/less
- B . The data is automatically merged to create a blended quantity and cost
- C . The data is automatically created in a new record if the cost per item is more/less
- D . The stock manager must merge the consumable records to create a blended quantity and cost
Key features of consumables are: Choose 2 answers
- A . Can Be discovered
- B . Managed in bulk
- C . Retired on consumption
- D . Fixed cost
- E . Low value
Select the three main components of the data certification process. (Choose three)
- A . Certify the certification
- B . Assign the certification tasks
- C . Create the certification filter
- D . Create the certification schedule
- E . Run the certification