ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #41
When transferring non-consumable assets between stockrooms, how must they be transferred?
- A . In sets of two items
- B . No more than 10% of the source stockroom’s inventory
- C . As a single entity with a quantity of one
- D . In groups of ten items
Correct Answer: C
Question #42
When creating a stock rule that replenishes from a vender, what is primary requirement for the warehouse stockroom? (Choose two)
- A . The stockroom manager must have a valid email address Most Voted
- B . The stockroom must have an assigned manager Most Voted
- C . The stockroom must have an assignment group
- D . The stockroom manager must have a valid mobile phone
- E . The stockroom manager must have a valid time zone
Correct Answer: A, B
A, B
Explanation:
According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager’s email address for approval2.
The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.
Reference:
1: ServiceNow Product Documentation: Stock Rules
2: Stock Rules in ServiceNow – GlideFast ServiceNow
A, B
Explanation:
According to the ServiceNow Product Documentation on Stock Rules1, stock rules are records that define the conditions and actions for replenishing the stock of assets in a stockroom when they drop below a specified threshold1.
According to the ServiceNow GlideFast blog post on Stock Rules in ServiceNow2, when creating a stock rule that replenishes from a vendor, the primary requirement for the warehouse stockroom is that it must have an assigned manager and the manager must have a valid email address2.
The reason for this requirement is that the stock rule will generate a purchase order for the procurement of additional assets from the vendor, and the purchase order will be sent to the stockroom manager’s email address for approval2.
The other options are not primary requirements for the warehouse stockroom when creating a stock rule that replenishes from a vendor. The stockroom does not need to have an assignment group, a valid mobile phone, or a valid time zone for the stock rule to work.
Reference:
1: ServiceNow Product Documentation: Stock Rules
2: Stock Rules in ServiceNow – GlideFast ServiceNow
Question #43
Once a Catalog Item has been requested, what mechanism determines the approvals, and tasks that are triggered in the application?
- A . Processes
- B . Flows
- C . Procedures
- D . Actions
- E . Scripts
Correct Answer: B
B
Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.
Reference:
Flow Designer
Service Catalog Request Fulfillment
B
Explanation:
Once a catalog item has been requested, the mechanism that determines the approvals and tasks that are triggered in the application is the flow12.
A flow is a graphical representation of a business process that consists of one or more actions, such as approvals, tasks, notifications, scripts, etc., that are executed based on certain conditions and triggers12.
A flow can be associated with a catalog item to define the fulfillment process for that item, such as who needs to approve it, what tasks need to be performed, and what notifications need to be sent12.
A flow can be created and managed using the Flow Designer, a low-code development tool that allows users to design and test flows without writing any code12.
A flow can be activated or deactivated, versioned, and published to make it available for use12.
A flow can be monitored and debugged using the Flow Execution Details and the Flow Logs12.
Reference:
Flow Designer
Service Catalog Request Fulfillment
Question #44
What critical information should be tracked for your contracts? (Choose two)
- A . Who purchased the assets
- B . What each contract costs
- C . What needs to be cancelled
- D . What assets each contract covers
Correct Answer: B, D
B, D
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
Reference:
1: Hardware Asset Management overview – ServiceNow – Now Support
2: Contract and renewal management – ServiceNow
B, D
Explanation:
According to the ServiceNow Hardware Asset Management overview document1, contracts are records that define the terms and conditions for the acquisition, maintenance, or disposal of assets1. They can include information such as vendor, start date, end date, cost, and renewal options1.
According to the ServiceNow Data Sheet on Contract and Renewal Management2, some of the critical information that should be tracked for contracts are2:
What each contract costs: This information helps users to monitor and optimize the total cost of ownership (TCO) of their assets, as well as to plan and budget for future contract renewals or negotiations2.
What assets each contract covers: This information helps users to identify and manage the assets that are under contract, such as software licenses, hardware devices, or enterprise assets2. It also helps users to align their asset investments to their business outcomes and avoid penalties or service disruptions2.
The other options are not critical information that should be tracked for contracts. Who purchased the assets and what needs to be cancelled are not relevant to the contract management process, as they do not affect the contract terms, conditions, or performance2.
Reference:
1: Hardware Asset Management overview – ServiceNow – Now Support
2: Contract and renewal management – ServiceNow
Question #45
What three areas of data quality does the CMDB Health Dashboard focus on? (Choose three)
- A . Correctness
- B . Completeness
- C . Configuration
- D . Conciseness
- E . Conformity
- F . Compliance
Correct Answer: A, B, E
A, B, E
Explanation:
The three areas of data quality that the CMDB Health Dashboard focuses on are Correctness, Completeness, and Conformity. These metrics help ensure the quality and reliability of data in the Configuration Management Database (CMDB).
A, B, E
Explanation:
The three areas of data quality that the CMDB Health Dashboard focuses on are Correctness, Completeness, and Conformity. These metrics help ensure the quality and reliability of data in the Configuration Management Database (CMDB).
Question #46
The current value of an asset (original cost less the depreciated amount) is known as:
- A . Cost of ownership
- B . Residual value
- C . Current balance
- D . Salvage value
Correct Answer: B
B
Explanation:
The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.
The current value of an asset is also known as the residual value or the book value12.
The residual value is the estimated value of the asset at the end of its useful life2.
The residual value is used to calculate the depreciation expense of the asset over its useful life2.
The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.
The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.
The current balance is the amount of money available in an account at a given time4.
Reference:
1: Asset depreciation
2: Depreciation
3: Cost of ownership
4: Current balance
B
Explanation:
The current value of an asset is the amount that the asset is worth at the present time, based on its original cost and the accumulated depreciation1.
The current value of an asset is also known as the residual value or the book value12.
The residual value is the estimated value of the asset at the end of its useful life2.
The residual value is used to calculate the depreciation expense of the asset over its useful life2.
The residual value is different from the salvage value, which is the estimated value of the asset if it is sold or disposed of2.
The cost of ownership is the total amount of money spent on acquiring, maintaining, and operating an asset over its lifetime3.
The current balance is the amount of money available in an account at a given time4.
Reference:
1: Asset depreciation
2: Depreciation
3: Cost of ownership
4: Current balance
Question #47
Which of the following are components of the asset request structure? (Choose three)
- A . Procurement orders
- B . Transfer orders
- C . Stock order tasks
- D . Purchase orders
- E . Catalog tasks
Correct Answer: A,B,E
Question #48
What is the process of restructuring data to maintain consistency?
- A . Integration
- B . Normalization
- C . Discovery
- D . Service Mapping
Correct Answer: B
Question #49
How can you automate the replenishment of stock levels?
- A . Transfer Rules
- B . Transfer Orders
- C . Stock Filters
- D . Stock Rules
Correct Answer: D
Question #50
Stockroom C has seven Bluetooth keyboards with a total value of $630. The asset manager procures two more of the same model keyboards for $360 and adds them to Stockroom C.
When one of these keyboards is consumed, what is the value of the consumed Bluetooth keyboard?
- A . 110
- B . 180
- C . 63
- D . 90
Correct Answer: A