ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #31
What is an attribute that will remain unchanged throughout the life of the asset?
- A . Memory
- B . Serial number
- C . CPU type
- D . Operating system
Correct Answer: A
Question #32
Which of the following are considered assets? (Choose three)
- A . Facilities
- B . Contracts
- C . Hardware
- D . Software entitlements
- E . Software distributions
Correct Answer: A,C,D
Question #33
What types of inventory audits are supported with the Hardware Asset Management (HAM) application? (Choose two)
- A . Stockroom audit
- B . Vendor audit
- C . Location audit
- D . Discovery audit
Correct Answer: A C
A C
Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are
delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit.
The other options that are not types of inventory audits supported by the HAM application are: Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with the vendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3. Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4.
Reference:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management
A C
Explanation:
Inventory audits are the processes of verifying the accuracy and consistency of the hardware asset inventory across the enterprise1.
The Hardware Asset Management (HAM) application supports the following types of inventory audits1:
Stockroom audit: This is an audit that verifies the quantity and condition of the hardware assets in a stockroom. A stockroom is a physical location where hardware assets are stored before they are
delivered to the end users or transferred to another stockroom2. A stockroom audit helps to optimize the inventory levels, avoid overstocking or understocking, and identify any discrepancies or issues with the stockroom assets1.
Location audit: This is an audit that verifies the presence and status of the hardware assets in a specific location, such as an office, a building, or a floor. A location audit helps to ensure that the hardware assets are assigned to the correct owners, locations, and departments, and to identify any missing, unknown, or unauthorized assets1.
Therefore, the types of inventory audits that are also options in the question are A. Stockroom audit and C. Location audit.
The other options that are not types of inventory audits supported by the HAM application are: Vendor audit: This is not a type of inventory audit, but a type of vendor management activity. Vendor management is the process of managing the relationships and contracts with the vendors that provide hardware assets and services to the organization3. Vendor audit is an activity that evaluates the performance, quality, and compliance of the vendor based on predefined criteria and metrics3. Discovery audit: This is not a type of inventory audit, but a type of configuration management activity. Configuration management is the process of maintaining the accuracy and consistency of the operational and relationship information of IT assets and services in the Configuration Management Database (CMDB)4. Discovery audit is an activity that compares the actual configuration items (CIs) in the IT environment with the expected CIs in the CMDB and identifies any differences or discrepancies4.
Reference:
1: Hardware Asset Inventory Audit
2: Stockrooms
3: Vendor Management
4: Configuration Management
Question #34
An event runs each night to send reminders to contract administrators about contract expiration dates (e.g., so they can renew or renegotiate the contract).
By default, when does the contract administrator receive these notifications? (Choose four)
- A . 10 days before
- B . 1 week before
- C . 60 days before
- D . Day of expiration
- E . 90 days before
- F . 30 days before
Correct Answer: A,C,E,F
Question #35
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.
Based on this role alone, which of the following operations can Hamm perform? (Choose four)
- A . Revert normalization results
- B . Create and delete asset records
- C . Create purchase orders
- D . Create flows
- E . Import assets
- F . Add Service Catalog entries
Correct Answer: A,B,C,E
Question #36
How do you calculate residual value?
- A . Subtract the amortized value from the cost of the asset
- B . Subtract storage and lease cost from the cost of the asset
- C . Subtract the depreciation from the cost of the asset
- D . Subtract the salvage value from the cost of the asset
Correct Answer: C
Question #37
Hardware models may not be fully normalized until updated content is downloaded from the Hardware Model Normalization Content Service.
How do you determine if the content has been downloaded?
- A . Determine if the business rule, Create a Hardware Normalization Download, has been triggered yet or not
- B . Review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard
- C . Review the Hardware Model Content Service Download section on the Model Management tab of the Hardware Asset dashboard
- D . Query the scheduled job reports to determine if the Hardware Normalization Content Library Download job has completed yet
Correct Answer: B
B
Explanation:
To determine if the content has been downloaded, you can review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard. This date will show when the content was last updated, helping you understand whether the content has been downloaded or not.
B
Explanation:
To determine if the content has been downloaded, you can review the Last updated date of the Central Data Service Download Status jobs on the Normalization and Content Service dashboard. This date will show when the content was last updated, helping you understand whether the content has been downloaded or not.
Question #38
Which features are part of the ServiceNow Mobile App? (Choose two)
- A . Provides end users visibility to their assigned hardware
- B . Enables reclamation of mobile devices
- C . Provides users visibility to their disposed consumables
- D . Enables end users to log incidents for their assigned assets
Correct Answer: A,D
Question #39
A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three)
- A . Manage its procurement, maintenance, or retirement
- B . Track its operational information
- C . Track its monetary value or costs
- D . Manage its associated license, warranty, or lease contracts
- E . Know its relationships to other assets in the CMDB
Correct Answer: ACD
Question #40
When a Document Template is created from an HR Case, the name of the person who created the document is added to the name of the attachment.
Why?
- A . It indicates who should sign the document
- B . It indicates who generated the document
- C . It indicates the Opened for user
- D . It indicates who the document is about
Correct Answer: B
B
Explanation:
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter – John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the
document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
Reference:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates
B
Explanation:
According to the ServiceNow Product Documentation on Document Templates1, document templates are records that define the layout and content of a document that can be generated from a table record, such as an HR case1. They can include information such as fields, variables, images, and signatures1.
According to the ServiceNow Product Documentation on Generate Documents from Templates2, when a document template is created from an HR case, the name of the person who created the document is added to the name of the attachment2. For example, if John Smith created a document from the template Employee Termination Letter, the attachment name would be Employee Termination Letter – John Smith.docx2.
The reason for this naming convention is to indicate who generated the document, which can be useful for auditing and tracking purposes2. It can also help to avoid confusion or duplication if multiple documents are generated from the same template by different users2.
The other options are not the correct explanation for why the name of the person who created the
document is added to the name of the attachment. It does not indicate who should sign the document, as the signature can be added as a variable in the template1. It does not indicate the Opened for user, as the document can be generated for any HR case, not necessarily the one that the user opened2. It does not indicate who the document is about, as the document can contain information about multiple parties, such as the employee, the manager, and the HR representative2.
Reference:
1: ServiceNow Product Documentation: Document Templates
2: ServiceNow Product Documentation: Generate Documents from Templates