ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #21
During an audit, when is the Scanned Assets related list updated in the asset audit form?
- A . When the nightly scheduled job runs
- B . Each time scans are submitted from the app
- C . Every time an item is scanned from the app
- D . Every 15 minutes
- E . Every hour
Correct Answer: C
C
Explanation:
During an audit, the Scanned Assets related list in the asset audit form is updated every time an item is scanned from the app. This ensures real-time data tracking throughout the audit process.
C
Explanation:
During an audit, the Scanned Assets related list in the asset audit form is updated every time an item is scanned from the app. This ensures real-time data tracking throughout the audit process.
Question #22
Assets can be moved between stockrooms by using:
- A . Stock orders
- B . Stock rules
- C . Transfer rules
- D . Transfer orders
Correct Answer: D
D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.
The other options are not correct because:
Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.
Reference:
ServiceNow Hardware Asset Management: Transfer orders
ServiceNow Hardware Asset Management: Create a transfer order
ServiceNow Hardware Asset Management: Stock orders
[ServiceNow Hardware Asset Management: Stock rules]
[ServiceNow Hardware Asset Management: Transfer rules]
D
Explanation:
According to the ServiceNow Hardware Asset Management documentation, assets can be moved between stockrooms by using transfer orders. A transfer order is a record that tracks the movement of assets from one stockroom to another. A transfer order can be created manually by the stock manager or automatically by the system based on predefined rules or workflows1. A transfer order contains information such as the source and destination stockrooms, the assets to be transferred, the shipment details, and the status of the transfer2.
The other options are not correct because:
Stock orders are records that track the procurement of assets from vendors, not the movement of assets between stockrooms3.
Stock rules are rules that define the minimum and maximum stock levels for each asset model in a stockroom, not the movement of assets between stockrooms.
Transfer rules are rules that define the conditions and actions for creating transfer orders automatically, not the records that track the movement of assets between stockrooms.
Reference:
ServiceNow Hardware Asset Management: Transfer orders
ServiceNow Hardware Asset Management: Create a transfer order
ServiceNow Hardware Asset Management: Stock orders
[ServiceNow Hardware Asset Management: Stock rules]
[ServiceNow Hardware Asset Management: Transfer rules]
Question #23
Which view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets?
- A . Homepage
- B . Home
- C . Overview
- D . My Assets
Correct Answer: D
D
Explanation:
The My Assets view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets. This helps users understand the status of their assets and undertake updates or replacements at appropriate times.
D
Explanation:
The My Assets view displays metrics to the user to indicate when they are due for a refresh based on the scheduled retirement of their assets. This helps users understand the status of their assets and undertake updates or replacements at appropriate times.
Question #24
What are the key steps for importing asset data? (Choose three)
- A . Merge transform maps
- B . Run transform map
- C . Update transform map
- D . Create transform map
- E . Load data
- F . Consolidate data
Correct Answer: B,C,D
Question #25
The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three)
- A . Mobile Asset Receiving
- B . Mobile My Assets
- C . Hardware Model Normalization
- D . Hardware Asset Dashboard
- E . Stockrooms
- F . Asset & Model Records
- G . Asset Inventory Audit
Correct Answer: A,C,G
Question #26
What is the global standard for product recognition used during hardware model normalization?
- A . IAPSO
- B . UPC
- C . UNSPSC
- D . ECCMA
- E . NIGP
Correct Answer: C
Question #27
You have just created a new hardware model record for a group of laptops you purchased.
When does normalization first run to normalize the record?
- A . When the daily scheduled HAM C Daily job runs
- B . When the weekly scheduled HAM C Normalization job runs
- C . When you save the hardware model record
- D . When you click the Normalize Hardware Model link under Related Links
Correct Answer: C
C
Explanation:
Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A) When the daily scheduled HAM C Daily job runs: This is not the correct answer, because the daily scheduled HAM C Daily job does not run normalization. The daily scheduled HAM C Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B) When the weekly scheduled HAM C Normalization job runs: This is not the correct answer, because the weekly scheduled HAM C Normalization job does not run normalization for the first time. The weekly scheduled HAM C Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1.
Reference:
1: Hardware Normalization
2: Daily Scheduled HAM C Daily Job
C
Explanation:
Normalization is the process of standardizing the hardware model data by manufacturer name, model name, and model number1.
Normalization helps to maintain a clean and consistent configuration management database (CMDB) and to avoid duplicate or inaccurate hardware models1.
Normalization first runs to normalize the record when you save the hardware model record1.
This means that when you create or edit a hardware model record, the system automatically checks the record against the normalization rules and the Hardware Content Service Lifecycle data, and updates the record with the normalized values if applicable1.
Therefore, the answer that reflects when normalization first runs is C. When you save the hardware model record.
The other options are not the correct answer because they describe different scenarios or actions:
A) When the daily scheduled HAM C Daily job runs: This is not the correct answer, because the daily scheduled HAM C Daily job does not run normalization. The daily scheduled HAM C Daily job is a scheduled job that runs various tasks related to hardware asset management, such as updating the asset status, calculating the depreciation, and sending notifications2.
B) When the weekly scheduled HAM C Normalization job runs: This is not the correct answer, because the weekly scheduled HAM C Normalization job does not run normalization for the first time. The weekly scheduled HAM C Normalization job is a scheduled job that runs normalization for all the existing hardware models in the CMDB on a weekly basis1. It does not affect the newly created or edited hardware models, which are normalized when they are saved1.
D) When you click the Normalize Hardware Model link under Related Links: This is not the correct answer, because clicking the Normalize Hardware Model link under Related Links does not run normalization for the first time. Clicking the Normalize Hardware Model link under Related Links is a manual action that allows you to run normalization for a specific hardware model record at any time1. It does not affect the automatic normalization that runs when you save the hardware model record1.
Reference:
1: Hardware Normalization
2: Daily Scheduled HAM C Daily Job
Question #28
Any normalization that has occurred on a model can be reverted by using this feature.
- A . Normalizations cannot be reverted
- B . Rollback Normalization Business Rule
- C . Undo Normalization Scheduled Job
- D . Revert Normalization UI Action
Correct Answer: D
Question #29
What are the baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin? (Choose three)
- A . Hardware asset order
- B . Hardware bulk stock order
- C . Hardware swap order
- D . Hardware retire order
- E . Hardware deployment
- F . Hardware disposal
Correct Answer: A, D, F
A, D, F
Explanation:
The baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin include hardware asset order, hardware retire order, and hardware disposal. These processes help streamline and automate various stages of hardware asset management.
A, D, F
Explanation:
The baseline asset lifecycle automation flows provided by the Hardware Asset Management (HAM) plugin include hardware asset order, hardware retire order, and hardware disposal. These processes help streamline and automate various stages of hardware asset management.
Question #30
What do certification filters define?
- A . The percentage of tasks required for the certification to be considered complete
- B . When the certification is performed
- C . The assets to be certified
- D . What fields are displayed for certification
Correct Answer: C