ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #11
Which of an organization’s assets are managed using stockrooms?
- A . All available stock, consumable or not
- B . Just consumable assets
- C . All hardware and software assets
- D . All disposable assets
Correct Answer: B
Question #12
Which is NOT a component of a hardware asset’s lifecycle?
- A . Dispose
- B . Request
- C . Consume
- D . Procure
- E . Receive
Correct Answer: C
Question #13
What baseline flow could you use to replace hardware assets nearing their end-of-life?
- A . Hardware Asset Refresh
- B . Refresh Asset Request
- C . Loaner Asset Refresh
- D . Update Asset Request
Correct Answer: A
Question #14
What is the impact of a customer opting out of the ServiceNow Content Service for specific models?
- A . Unrecognized data doesn’t get sent to the ServiceNow Content Service and the customer doesn’t receive Content Library updates
- B . Unrecognized data doesn’t get sent to the ServiceNow Content Service
- C . Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted
- D . Customer doesn’t receive Content Library updates
Correct Answer: B
Question #15
What is the default state of a newly created asset?
- A . In use
- B . Consumed
- C . On order
- D . In stock
Correct Answer: D
Question #16
An asset record tracks which data that is NOT part of configuration management? (Choose three)
- A . Lifecycle data
- B . Contractual data
- C . Financial data
- D . Logical data
- E . Operational data
Correct Answer: A, B, C
Question #17
A component is considered an IT asset when you want to: (Choose three)
- A . Manage its procurement
- B . Know its relationships to a business service
- C . Track its operational information
- D . Track its incurred costs
- E . Manage its maintenance contracts
Correct Answer: A,D,E
Question #18
Winch role allows you to allocate a resource?
- A . resource_user
- B . it_project_user
- C . business_stakertolder
- D . resource_manager
Correct Answer: D
D
Explanation:
According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
The other roles that are not the correct answer are:
A) resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.
B) it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.
C) business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4.
Reference:
1: Resource Manager Role
2: Resource User Role
3: IT Project User Role
4: Business Stakeholder Role
D
Explanation:
According to the ServiceNow Hardware Asset Management documents, the role that allows you to allocate a resource is the resource_manager role1.
The resource_manager role is a role that grants the user the ability to manage resources, such as hardware assets, consumables, and stockrooms, and to perform tasks related to resource allocation, reservation, transfer, and audit1.
The other roles that are not the correct answer are:
A) resource_user: This is a role that grants the user the ability to view and request resources, such as hardware assets and consumables, from the service catalog or the mobile app2.
B) it_project_user: This is a role that grants the user the ability to view and participate in IT projects, such as hardware asset refresh projects, and to track the progress, costs, and risks of the projects3.
C) business_stakeholder: This is a role that grants the user the ability to view and provide feedback on the business services and outcomes that are supported by the IT assets and resources4.
Reference:
1: Resource Manager Role
2: Resource User Role
3: IT Project User Role
4: Business Stakeholder Role
Question #19
When running an asset audit, you receive the result of 10 "Scanned and expected" assets.
What does this mean?
- A . You expected 10 assets in your inventory and scanned 10 assets during your audit, but none of them are on your expected inventory list.
- B . You expected 10 assets in your inventory and scanned these 10 assets during your audit.
- C . You expected 10 assets during your audit inventory and scanned 10 assets, but none of them have a record in your ServiceNow instance.
- D . You scanned 10 assets in your inventory, but none of them were on your expected inventory list.
Correct Answer: B
Question #20
Publishing an item to the Service Catalog can be done by using the “Publish to Hardware Catalog” related link in:
- A . Product Catalog
- B . Inventory Catalog
- C . Asset Catalog
- D . Supplier Catalog
Correct Answer: A