Salesforce Salesforce Slack Administrator Practice Exams
Last updated on Oct 22,2026- Exam Code: Salesforce Slack Administrator
- Exam Name: Salesforce Certified Slack Administrator Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
You’re an Org Owner on your organizations slack enterprise grid instance an employee recently quit and there’s a concern that the employee exported sensitive information prior to leaving. the security team know what this former employee may have accessed.
What should you do? (Select the best answer.)
- A . Revoke the encryption key with the Enterprise Key Management (EKM) feature so that the data from the former employee’s account is protected.
- B . Use the member analytics dashboard to confirm the former employee’s account activity.
- C . Export the former employee’s access logs from the admin dashboard.
- D . Access your security information and event management (SIEM) fool to view actions logged by the former employee.
Tam Corp sells 15 versions of their software to customers around the world. They have a global team (e.g., sales, engineering, support, and human resources) of 500 employees.
Tam Corp is moving to the Enterprise Grid plan from two workspaces on the Plus plan. On their current Plus plan, they organize one workspace by team (e.g., #sales-team, #engineering-team, and #support-team), and the other workspace is primarily for recruiting discussions and the leadership team.
Leadership does not want the move from Plus to Grid to significantly impact how teams are communicating today.
When considering how to structure the Enterprise Grid, what is the structure that aligns with leadership and allows the teams to communicate most effectively?
- A . Create workspaces for each department and sub-department in the company.
- B . Create workspaces for each product line sold, where each workspace is the "primary" workspace for the employee.
- C . Create workspaces based on how information is shared, and where employees have one "primary" workspace where they spend 80% of their time.
- D . Create one workspace, where each product line sold has its own channel.
You provide channel strategy recommendations to your organization and want to ensure the right level of information visibility.
In which situation would a private channel best suit the needs of the teams involved?
- A . A team of human resources members and hiring team members need to have an ongoing discussion regarding an open role, including discussion of rote requirements, compensation, and candidate information.
- B . A team within your organization has announced that they’re kicking off a new project and will need a channel to collaborate.
- C . A cross functional team would like to explore new ideas for providing customer value on a new product line.
- D . Your organization is globally distributed and would Iike to create a channel specific to events occurring at your organizations headquarters location.
As an Org Admin in your organization’s Slack Enterprise Grid instance, you manage the existing four workspaces. Since your org is rapidly growing, you need a way to communicate upcoming trainings that are available to the entire company.
What is the best action to ensure these communications are seen in each current and future workspace? (Select the best answer.)
- A . Create an org-wide channel dedicated to company trainings.
- B . Create a multi-workspace channel for training that exists in each workspace.
C Have each Workspace Admin post in the correct public training channel. - C . Create a Slack Connect channel dedicated to company trainings.
Marianne, an Org Admin, hears feedback that it’s difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren’t aware there was already a channel on a certain topic.
Which action should Marianne’s team take first to address the problem?
- A . Change her workspace settings to allow all members to archive channels.
- B . Standardize and communicate channel naming conventions.
- C . Encourage members to add a channel purpose and topic.
- D . Restrict new channel creation to admins only.
You’re a Workspace Admin for AcmeTesting Inc. You currently have a Slack workspace for the company’s sales organization called AcmeTesting Sales, which has two sub-departments within it: Finance and Services.
The AcmeTesting Sales workspace has these standard prefixes: help-, proj-. and announcements.
What is an appropriate channel name within the AcmeTesting Sales workspace? (Select the best answer)
- A . #sales-help-services
- B . #acme-sales proj finance
- C . #help finance
- D . #announcements team
You’re a Slack Workspace Owner responsible for setting up an app-approval process.
In order to set up this process, which two actions are recommended? (Select the TWO best answers.)
- A . Instruct app requestors to post a business justification in #help-admins when requesting apps.
- B . Restrict apps that aren’t already used by your organization.
- C . Send all app approval requests to app managers in a Slackbot message.
- D . Turn on app approval so members can only install apps that have been pre-approved.
- E . Send all notifications to a specific channel that includes all app managers for app Approval.
Anna, a Workspace Owner, has decided to restrict channel creation in her workspace to Workspace Admins only. This will allow her and the other Workspace Admins to enforce channel naming conventions.
What are two best practices Workspace Admins should follow in this scenario? (Choose two.)
- A . Keep up to date on all channel naming conventions to accurately process requests.
- B . Prepare for a decrease in workload since channel requests will need to be processed less frequently.
- C . Create a process for channel requests.
- D . Appoint other members of their workspace to help with the workload.
You’re the Workspace Primary Owner of a Slack Free plan. You want to allow all employees in your company to join your workspace when they’re ready. You also want to prevent anyone outside your company from accessing your workspace without admin approval.
What should you do? (Select the best answer.)
- A . Allow all workspace members to invite new members.
- B . Invite all employees to the workspace by entering their email addresses in the invite
- C . Direct your employers to access Slack through your identity provider (IdP). flow from the workspace settings page.
- D . Enable employees to sign up for the workspace using the company’s email domain.
Your organization’s Head of Customer Service is looking for ways to better support internal collaboration between service agents when working through high-priority customer tickets. There is a dedicated Customer Service workspace and service agents frequently need to schedule meetings to troubleshoot tickets internally in real-time. This increases the time to ticket resolution.
As a Workspace Admin, what recommendation should you provide to the Head of Customer Service to help service agents collaborate more efficiently in Slack ad reduce meetings? (Select the best answer.)
- A . Enable service agents to create a new channel for each high-priority customer ticket and us emoji reactions to expedite responses.
- B . Encourage service agents to use Huddles when troubleshooting high-priority customer tickets
- C . Enable service agents to post Clips in team channels to provide troubleshooting demos for high-priority customer tickets.
- D . Advise service agents to ask for help in their team channel and troubleshoot high-priority customer tickets in thread.