Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 22,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
A business analyst is using storytelling to communicate the vision for a Salesforce solution to business stakeholders.
Which storytelling technique should the BA use in their initial demo of a solution to business stakeholders?
- A . Highlight a perspective from testing feedback that identifies bugs and pain points in their business challenges.
- B . Give a perspective from a relatable persona that shows the development team can solve their business challenges.
- C . Describe a perspective from the business requirements document that addresses architectural concerns based on their business challenges.
The business analyst (BA) at Universal Containers is responsible for defining the enhancement features for the current Salesforce CPQ implementation that must be configured in the next phase of the project.
Which type of document should the BA create to achieve the objective?
- A . Business analysis plan
- B . Scope statement specification
- C . Functional requirements specification
The business analyst is auditing data access by documenting Field-level Security on the Account object in Salesforce.
How do end users participate as stakeholders in data Governance?
- A . They export their data back it up locally.
- B . They implement their data entry workarounds in the system.
- C . They provide valuable feedback on how they use data.
A business analyst is gathering requirements for an automation that triggers tasks when an opportunity status changes. The requirement is that the system must alert the finance team when an opportunity is won.
What is an example of a well-written user story in this scenario?
- A . As a finance team member, I need to know when an opportunity is won that 1 can set up a billing
account and update the account number. - B . As an opportunity is won, task must be created for the finance team to set up a billing account and update the account the account number.
- C . As the system, it need to alert the finance team when an opportunity is won so they can set up a billing account and update the account number.
A business analyst (BA) is in the process of documenting requirements.
The BA wrote the following user story:
"As a sales team manager, I want the ability to access reports on Sales Cloud to evaluate if the team’s daily activities are meeting the set goals.’’
Which acceptance criteria is most appropriate for this user story?
- A . Able to monitor the sales team’s performance
- B . Able to click the Run button on sales reports
- C . Able to view the sales team’s reports
The business analyst (BA) at Cloud Kicks is managing a project to build a recruiting app for the management and human resources (HR) teams. The HR director wants the app to help the team navigate the hiring process more efficiently. The BA designs a Stakeholder Wheel to better understand all of the people with an interest m the project.
Which level of influence should the BA place the MR Director on the stakeholder wheel?
- A . The Sponsor
- B . The Enterprise
- C . The project
Universal Containers is integrating its enterprise resource planning (ERP) with Salesforce to gain inventory visibility for the sales team. One of the user stories for this project is: ‘’As a sales rep, I want to be able to find containers dose to my customer so I can tell them which products they can receive quickly.
Which acceptance criteria is most appropriate for this story?
- A . Sales rep can see the inventory closest to a customer with a quick action.
- B . As a sales rep, I see the Inventory closest to a customer.
- C . Sales rep can see the inventory closest to a customer
Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use.
In which scenario should he business analyst recommend Kanban?
- A . Work is generally project-based and can be broken into smaller pieces.
- B . Work includes platform support requiring immediate outage handling.
- C . Work is predictable but sometimes lacks sufficient planning.
The sales team at Universal Containers (UC) has been using multiple tools to track opportunities, leading to inaccurate forecasting and an unclear picture of UC’s sales pipeline. UC has appointed a project team to implement Sales Cloud to help resolve these issues. TTie sales team doubts the new tool will meet their needs and is concerned it will be difficult to use. The business analyst (BA) assigned to the project knows the stakes are high to get the right solution in place.
Using their influence, what should the BA do to gain the necessary buy-in and support from the sales team to ensure a solution meets the requirements?
- A . Ask questions to understand their needs and focus on shared goals.
- B . Present the pros and cons of the decision by using logic and facts.
- C . Demonstrate the BA’s expertise and clearly state the decision is final.
Universal Containers wants the ability to fill out a survey based on customer feedback. The team is unable to visualize a possible solution in order to confirm the requirements.
Which elicitation technique should the business analyst use to help the team meet its goal?
- A . Prototyping
- B . Brainstorming
- C . Observation