Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 22,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?
- A . Financial, Technical, Operational
- B . Technical, Stakeholder, Enterprise
- C . Enterprise, Strategy, Stakeholder
Cloud Kicks (CK) needs to integrate the industry standard due-diligence in its sales process to verify customers in Sales Cloud. CK asks the business analyst (BA) to identify which stage in the sales process the industry standard due-diligence should be embedded.
What should the BA do to meet the requirement?
- A . Develop a process map as a base, work with stakeholders to understand the trigger point, and locate the stage.
- B . Identify the triggers, locate the stage, and add the standard due-diligence as a subprocess.
- C . Locate the stage, add the standard due-diligence as a subprocess, and set the trigger point.
The business analyst at Cloud Kicks received verbal acceptance of all user stories by the product owner and set the status of the user stories to ‘’Ready for Development’’ on a spreadsheet. The development team later reports are unable to confirm which user stories are ready to be built.
- A . The user stories were save outside of a shared repository
- B . The definition of done of the user stories was unclear.
- C . The user stories were linked to the incorrect business process map.
A cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce. Serval users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have located they access existing systems with only username and password.
- A . Select the requirement used by the majority of the support team.
- B . verify the requirement with the security team.
- C . Bring the requirement to the product owner’s attention.
In which of the following app markets CANT the Salesforce App be found?
- A . Google Play
- B . AppExchange
- C . App Store
Which method should a business analyst use to show current state business flows in Salesforce?
- A . Universal Process Notation
- B . Entity Relationship Diagramming
- C . Storyboarding
Cloud Kicks has invited stakeholders from multiple departments and roles to participate in its latest Salesforce project. Each stakeholder’s experiences and priorities for the project are different which causes tension within the team and a lack of clarity around project direction.
What should the business analyst do to help the team work together more effectively?
- A . Encourage leadership to share their vision for the project, and ask the larger team to focus feedback only on the key objectives, pain points, and requirements outlined by leaders
- B . Limit participation in key project discovery, requirements, and solutioning meetings to leadership.
and engage the larger team to answer questions directly/ related to their roles when needed. - C . Lead the stakeholders in creating a team agreement that assigns project roles and outlines how the team will collaborate, disagree, develop trust, and define success
A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA’s evaluation to inform decisions about UC’s future implementations of Sales Cloud and Service Cloud.
What should the BA use for their evaluation?
- A . Cross-functional flowchart
- B . Entity Relationship Diagram (ERD)
- C . Universal Process Notation (UPN)
Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource.
What does an activity box marked "C Customer’ mean?
- A . The customer should be responsible.
- B . The customer should be informed.
- C . The customer should be consulted.
The lead business analyst (BA) at Cloud Kicks is putting together user Stories for the new sales process that will be implemented in Sales Cloud. The lead BA is advising junior BAS on how to construct a user story.
What should the lead BA tell the junior BAs to include in a user story?
- A . Include the V2MOM structure
- B . Include who, What, and why
- C . Include technical details