Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 22,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
Northern Trail Outfitters (NTO) is a rapidly growing company that needs to hire a business analyst (BA) to help revamp its sales and support processes. The stakeholder at NTO wants to understand the top skills of a BA and has asked a consultant for more information.
Which BA skills should the consultant recommend to NTO?
- A . Requirements writing, communication, creativity, problem-solving, synthesis, project management
- B . Team leadership, communication, personas, change management, synthesis, legal and compliance issues
- C . Information discovery, analysis, synthesis, communication, collaboration, documentation
Northern Trail Outfitters follows an Agile methodology for its Marketing Cloud projects. The project team creates several types of documents.
Which document should a business analyst use to. capture the software and behavioral requirements of the application?
- A . Scope statement specification
- B . Functional requirements specification
- C . System requirements specification
At Universal Containers, a business analyst (BA)r solution architect, lead developer, quality assurance lead, and other team members need access to user stories as part of the Agile lifecycle of enhancements to a Marketing Cloud integration project.
What should the BA do to give all team members access and visibility to the most recent user stories as the project is in motion?
- A . Define a common repository to hold all user stories and track changes over time.
- B . Allow each team member to merge all user stories at the end of user acceptance testing.
- C . Send emails to stakeholders with all of the changes to the user stories.
Universal Containers is working to improve Salesforce adoption. Customer reps are utilizing many Salesforce features in the org, but sales reps are still relying on their personal spreadsheets.
What should the business analyst do to better understand the sales reps process in order increase Salesforce adoption?
- A . Host Focus group, conduct surveys, and shadow the sales reps to observe the tools they use and how the use them.
- B . Run reports based on usage to see where the sales reps are spending the majority of their time in Salesforce.
- C . Arrange for the sales reps to collaborate with customer service reps to learn service reps interact with Salesforce.
The business analyst at Cloud Kicks is using a checklist to assess the quality of user stones for an
upcoming Experience Cloud implementation.
Which characteristics make a user story successful?
- A . Clean Direct, Concise, Cross Functional, Configurable
- B . Actionable., Concise, Testable, Solution-oriented, Defined
- C . Independent, Negotiable, Valuable, Estimable. Small, Testable
A business analysis (BA) is creating a business flowchart to review with a customer service team that is using service team that is using Service Cloud. The team is organized by the products and the regions they support.
Which step should the BA include e in the business flowchart?
- A . Capture decision steps and different outcomes.
- B . Illustrate which fields are integrated with an external system.
- C . Set limits to the scope that will be documented.
Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities.
Which area of user acceptance testing (UAT) was overlooked”
- A . Functionality on interconnected objects should be part of UAT.
- B . Several teams should be part of UAT to represent multiple viewpoints.
- C . End users who are experts in that functionality should participate in UAT.
Prioritize which requirements will be included in the minimum viable product.
Cloud Kicks will launch a new customer experience portal. During discussions with the VP of customer service, a business analyst (BA) recorded the following:
• All logins must use multi-factor authentication (MFA).
• Portal pages should load within 2 seconds.
How should the BA document the items?
- A . functional requirement
- B . Non-functional requirement
- C . User story
The operations team at Universal Containers is developing a new inventory forecasting application available on its Experience Cloud site. Management wants to identify key external stakeholders to assist with determining project priorities.
Which external stakeholders should the business analyst recommend?
- A . Governing bodies
- B . Third-party vendors
- C . Buyers and customers