Genesys GCX-SCR Practice Exams
Last updated on Oct 21,2026- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Oct 21,2026
Question #21
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.
- A . 2,4,1,3
- B . 2,3,4,1
- C . 1,2,3,4
- D . 2,4,3,1
Correct Answer: A
A
Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
Create a Script: Start by creating a new script that will serve as the framework for the agent’s interaction.
Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents
to add new contacts as needed.
Reference: Genesys Cloud CX Scripting Documentation.
A
Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
Create a Script: Start by creating a new script that will serve as the framework for the agent’s interaction.
Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents
to add new contacts as needed.
Reference: Genesys Cloud CX Scripting Documentation.
Question #21
You are an outbound admin and required to configure a script to allow agents to create a contact in the contact list. Select the correct sequence.
1) Associate a contact list with the script.
2) Create a Script.
3) Invoke the "Outbound Create Contact" action with appropriate variables.
4) Enable Outbound features.
- A . 2,4,1,3
- B . 2,3,4,1
- C . 1,2,3,4
- D . 2,4,3,1
Correct Answer: A
A
Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
Create a Script: Start by creating a new script that will serve as the framework for the agent’s interaction.
Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents
to add new contacts as needed.
Reference: Genesys Cloud CX Scripting Documentation.
A
Explanation:
To configure a script that allows agents to create a contact in the contact list in Genesys Cloud CX, the following sequence should be followed:
Create a Script: Start by creating a new script that will serve as the framework for the agent’s interaction.
Enable Outbound features: Before the script can interact with outbound services, outbound features must be enabled in the script settings.
Associate a contact list with the script: The script needs to be associated with a specific contact list to ensure that contacts can be added directly to the correct list.
Invoke the "Outbound Create Contact" action with appropriate variables: Finally, add the "Outbound Create Contact" action to the script and configure it with the appropriate variables to capture the necessary contact details from the agent.
This order ensures that the script is correctly set up to interact with the contact list and allows agents
to add new contacts as needed.
Reference: Genesys Cloud CX Scripting Documentation.
Question #23
Identify the template that contains one or more visual components that you can insert into a script page.
- A . Custom Template
- B . Script Template
- C . Component Template
Correct Answer: C
C
Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.
C
Explanation:
In Genesys Cloud CX, a Component Template contains one or more visual components that can be inserted into a script page. These templates are designed to provide reusable UI elements that can be consistently applied across different scripts. Using component templates helps in maintaining uniformity and speeding up the script creation process by allowing script designers to easily drag and drop pre-defined components into their scripts.
Component templates can include items such as buttons, text fields, and other interactive elements that are commonly used within the scripts.
Question #24
Which of the following routes interactions based on an algorithm that determines the best available agent for the interaction?
- A . Architect
- B . Automatic Call Distribution
- C . Emergency Groups
- D . Scheduling
Correct Answer: B
B
Explanation:
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.
B
Explanation:
Automatic Call Distribution (ACD) is the system within Genesys Cloud CX responsible for routing interactions (calls, messages, etc.) based on an algorithm that determines the best available agent for the interaction. ACD takes into account factors such as agent availability, skill sets, and proficiency ratings to ensure that interactions are handled by the most qualified agents, thereby optimizing customer service and efficiency.
ACD is a key component in contact centers, ensuring that customer interactions are managed effectively and that resources are used optimally.
Question #25
When should you consider using custom templates in the Genesys Cloud script editor?
- A . To enable advanced features within the script.
- B . To store visual elements like graphics.
- C . To create a one-time script without reuse.
- D . To create multiple scripts with similar requirements.
Correct Answer: D
D
Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
Reference: Genesys Cloud CX Scripting Templates Documentation.
D
Explanation:
Custom templates in the Genesys Cloud script editor are particularly useful when you need to create multiple scripts with similar requirements. These templates allow for consistent design and functionality across various scripts, saving time and ensuring uniformity in how interactions are handled. They are not typically used for one-time scripts or to store visual elements like graphics but are focused on reuse and consistency across multiple scripts.
Reference: Genesys Cloud CX Scripting Templates Documentation.
Question #26
You cannot schedule a callback for more than 30 days in advance.
- A . True
- B . False
Correct Answer: B
B
Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
Reference: Genesys Cloud CX Callback Feature Documentation.
B
Explanation:
In Genesys Cloud CX, you can schedule a callback for more than 30 days in advance. The platform allows flexibility in setting callback times, ensuring that customer interactions can be scheduled according to business needs, even if that requires scheduling far into the future.
The statement that you cannot schedule a callback for more than 30 days in advance is false.
Reference: Genesys Cloud CX Callback Feature Documentation.
Question #27
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A . Labels based on interaction type
- B . Classification based on interaction route
- C . Utilization of visual controls
- D . Integration of text and graphics
- E . Creation of interaction-specific script templates
Correct Answer: ACD
ACD
Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
ACD
Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
Question #27
In Genesys Cloud, what features or aspects classify scripts? (Choose three.)
- A . Labels based on interaction type
- B . Classification based on interaction route
- C . Utilization of visual controls
- D . Integration of text and graphics
- E . Creation of interaction-specific script templates
Correct Answer: ACD
ACD
Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
ACD
Explanation:
Scripts in Genesys Cloud CX are classified by several features that enhance their usability and flexibility:
Question #29
Select the categories of Prompts in Architect. (Choose two.)
- A . User
- B . Menu
- C . Data
- D . System
Correct Answer: A, D
A, D
Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types.
The most relevant categories in this context are:
User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used
within the Genesys Cloud CX platform.
Reference: Genesys Cloud CX Architect Documentation.
A, D
Explanation:
In Genesys Cloud CX Architect, prompts are categorized into several types.
The most relevant categories in this context are:
User Prompts: These are custom prompts created by users for specific needs. They are typically used for custom messages or instructions that are not covered by the standard system prompts.
System Prompts: These are built-in prompts provided by Genesys Cloud CX that handle common interactions and system messages. They cover a wide range of standard functionalities like greetings, error messages, and menu navigation prompts.
These two categories are fundamental for managing and customizing how audio prompts are used
within the Genesys Cloud CX platform.
Reference: Genesys Cloud CX Architect Documentation.
Question #30
What are the default roles that permit you to edit scripts? (Choose two.)
- A . PureCloud User
- B . Outbound Admin
- C . Script Designer
- D . Master Admin
- E . Outbound Agent
Correct Answer: C, D
C, D
Explanation:
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
Reference to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.
C, D
Explanation:
In Genesys Cloud CX, the permissions required to edit scripts are controlled by roles that include the necessary permissions for interacting with and modifying scripts. The Script Designer role (option C) is specifically created for individuals responsible for creating and editing scripts. It grants full access to the scripting interface and allows for script modifications. The Master Admin role (option D) also has broad permissions across the system, including editing and managing scripts, among other administrative tasks.
Reference to Genesys Cloud documentation indicate that other roles, like PureCloud User or Outbound Agent, do not have sufficient permissions to modify scripts. The Outbound Admin role manages outbound campaigns but does not include script editing by default.