Genesys GCX-SCR Practice Exams
Last updated on Oct 21,2026- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Oct 21,2026
Question #11
You have just added 53 employees to Genesys Cloud CX, and one of them, Jonn Camper, has emailed to inform you that he did not receive the invitation email.
Which of the following options is the best way to move forward if you want John to be able to use the features and functions of Genesys Cloud CX?
- A . Resend the invite.
- B . Add John to Genesys Cloud CX again so that a new invitation will be generated.
- C . Submit a ticket to Genesys Cloud CX support.
- D . Tell John to be patient and wait for the email to arrive.
Correct Answer: A
A
Explanation:
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.
A
Explanation:
When a new user in Genesys Cloud CX, such as John Camper, does not receive the invitation email, the best course of action is to resend the invite. This option allows you to send the invitation email again without needing to create a new user or escalate the issue unnecessarily. Resending the invite is a straightforward process that can be performed directly from the Genesys Cloud CX admin interface. It ensures that John will receive the necessary instructions to activate his account and access Genesys Cloud CX features.
This action avoids duplication of users and unnecessary delays, providing a quick resolution to the issue.
Question #12
Is it possible to transfer data to and from scripts?
- A . Yes
- B . No
Correct Answer: A
A
Explanation:
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.
A
Explanation:
It is possible to transfer data to and from scripts in Genesys Cloud CX. This capability is fundamental to creating interactive and dynamic scripts that can respond to real-time information and update the system based on user inputs. Data can be passed into scripts from external sources such as databases or other services, and data collected during an interaction can be sent back to the system for further processing or storage.
This data transfer allows for scripts to be highly customizable and context-sensitive, enhancing the overall effectiveness of customer interactions.
Question #13
You are working on a complex script that has multiple stack containers and components placed inside each other. You could use the feature to make sure you’ve selected the correct component or container.
- A . Validate
- B . Nesting Indicators
- C . Debug
- D . Container
Correct Answer: B
B
Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.
B
Explanation:
When working on a complex script in Genesys Cloud CX that includes multiple stack containers and components nested within each other, Nesting Indicators are a helpful feature to ensure that you have selected the correct component or container. These indicators visually show the hierarchy of components within the script, making it easier to navigate and edit complex structures.
Using Nesting Indicators helps avoid errors by providing a clear view of how elements are organized within the script, ensuring that modifications are applied to the correct components.
Question #14
You are creating a script with multiple pages that have a common header section. Choose an efficient way to create multiple page scripts.
- A . Create a component template for the header section and use it in subsequent pages.
- B . Create a header section individually for all the pages.
- C . Use the script template to duplicate header sections.
- D . Use the Export-Import feature.
Correct Answer: A
A
Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template. Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.
A
Explanation:
The most efficient way to create multiple pages in a script that share a common header section is to create a component template for the header. This template can then be reused on each page, ensuring consistency and saving time. By using a component template, you only need to design the header once and can easily apply it across all pages. This approach also makes updates easier, as changes to the header template will automatically reflect on all pages using that template. Creating individual headers for each page or duplicating them using a script template would be less efficient and prone to inconsistencies.
Question #15
Your company has just acquired a new building, and you have to add this new location to Genesys Cloud CX.
What are the prerequisites to perform this task? (Choose two.)
- A . You must know the exact coordinates of the new building.
- B . You must have images of all the users located at the new location.
- C . You must collect general information such as building address, number of floors, location contact information, etc.
- D . You must have the basic profile data for all users at the new location.
- E . You must have Admin rights to Genesys Cloud CX.
Correct Answer: C, E
C, E
Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
General Information (C): This includes the building’s address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX. Admin privileges are necessary to access the system’s settings and to configure new locations. Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.
C, E
Explanation:
When adding a new location to Genesys Cloud CX, the prerequisites include:
General Information (C): This includes the building’s address, the number of floors, and contact information for the location. This data is essential for accurately setting up the location within the platform.
Admin Rights (E): You must have administrative rights to perform this task within Genesys Cloud CX. Admin privileges are necessary to access the system’s settings and to configure new locations. Coordinates or images of users are not required to add a new location, making these options unnecessary for this task.
Question #16
Files uploaded to the workspace can be shared with non-members of the Genesys Cloud CX organization.
- A . True
- B . False
Correct Answer: B
B
Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.
B
Explanation:
Files uploaded to a workspace in Genesys Cloud CX cannot be shared with non-members of the Genesys Cloud organization. Workspace files are restricted to members within the organization for security and collaboration purposes, preventing external access to sensitive or proprietary information. Thus, sharing files with users outside the Genesys Cloud CX organization is not possible directly from the workspace.
Question #17
An agent is handling a call as part of an outbound dialing campaign and needs to transfer the caller to another agent but also wants to pass info about the interaction to the second agent. Select the correct statement.
- A . Update the customer details in the script.
- B . Invoke ‘Outbound Update Contact’ action
- C . Use the notes section to pass information about the interaction.
- D . Both A and B.
Correct Answer: C
C
Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.
C
Explanation:
When an agent is involved in an outbound dialing campaign and needs to transfer a call to another agent while also passing interaction information, the most appropriate method is to use the Notes section in Genesys Cloud CX. The Notes section allows agents to input relevant details about the interaction, which can then be viewed by the next agent handling the call. This is a simple and efficient way to pass context between agents during a transfer. Options A and B involve updating customer data, but this is not the most direct or recommended method for passing interaction-specific information during a transfer.
Question #18
You can combine Genesys Cloud CX Voice and BYOC Cloud to get the benefits of both cloud telephony connection options.
- A . True
- B . False
Correct Answer: A
A
Explanation:
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.
A
Explanation:
You can indeed combine Genesys Cloud CX Voice with BYOC Cloud to leverage the benefits of both cloud telephony connection options. Genesys Cloud CX Voice provides a fully managed telephony service, while BYOC (Bring Your Own Carrier) Cloud allows you to use your own telephony provider. Combining these options can give your organization flexibility, allowing you to maintain existing carrier relationships while benefiting from the scalability and management features of Genesys Cloud CX.
Question #19
What property should you enable for a variable whose value is to be saved to external storage?
- A . Custom
- B . Input
- C . Output
- D . External
Correct Answer: C
C
Explanation:
When you want to save a variable’s value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
Reference: Genesys Cloud CX Scripting Variables Documentation.
C
Explanation:
When you want to save a variable’s value to external storage in Genesys Cloud CX, you should enable the Output property for that variable. The Output property designates that the value of the variable can be exported or sent out of the current script, which is necessary for saving data to external systems like a CRM or database.
This setting is crucial for ensuring that data collected or processed in the script is correctly passed on to other systems for further use.
Reference: Genesys Cloud CX Scripting Variables Documentation.
Question #20
Enable the Data Actions property in the script.
- A . 2,3,4,1,5
- B . 2,1,5,4,3
- C . 1,2,5,3,4
- D . 5,4,2,3,1
Correct Answer: B
B
Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents
start interacting with the CRM through the script.
Reference: Genesys Cloud CX Data Actions and Scripting Documentation.
B
Explanation:
To create a script that allows agents to write data to an external CRM, the correct sequence of steps is as follows:
Configure the CRM integration in Genesys Cloud CX: Before any scripting can take place, the CRM must be integrated with Genesys Cloud CX. This integration setup is the foundation that allows data to flow between the two systems.
Create a Script: Once the integration is configured, you can create a new script that will be used by agents to interact with the CRM.
Enable the Data Actions property in the script: This property must be enabled to allow the script to perform data actions, which include sending and receiving data from the CRM.
Configure the respective data action of the configured CRM in Scripts: After enabling Data Actions, you must set up the specific actions that will interact with the CRM, such as writing data to a contact record.
Give necessary permission to agents to view and execute data actions: Finally, you must ensure that agents have the appropriate permissions to execute these data actions, which may involve granting them specific roles or permissions in Genesys Cloud CX.
This sequence ensures that all necessary configurations and permissions are in place before agents
start interacting with the CRM through the script.
Reference: Genesys Cloud CX Data Actions and Scripting Documentation.