Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
What is a business adoption barrier?
- A . solution is not implemented
- B . customer lacks technical knowledge
- C . services are unpurchased
- D . lack of customer stakeholder
During the delivery of a security solution, adoption barriers were identified. Those barriers were addressed, and the customer’s business goals are now fulfilled. The customer is pleased with their solution and shares this experience in blogs and social media.
In which stage is the customer?
- A . Adoption
- B . Optimize
- C . Expand
- D . Advocate
Refer to the exhibit.
Which action should the Customer Success Manager take to improve the health index of Company B?
- A . Analyze annual recurring revenue growth and reduce renewal risks associated with technology.
- B . Perform a marketing campaign and design a roadmap of new products.
- C . Provide recommendations for training and offer scripts for learning products.
- D . Observe the net promoter scores and how likely the customer is to create a success story.
What is a leading indicator of adoption in the healthscore?
- A . renewal
- B . integrated account plan
- C . product sales
- D . product quality
Which adoption barrier results from failing to identify key stakeholders?
- A . missing value of product roadmap
- B . fragmented purchase
- C . lack of resources
- D . additional training requirements
Which definition of customer success is true?
- A . It is the business methodology of ensuring that customers achieve their expected and unexpected outcomes while using your product or service.
- B . It is a business methodology for increasing recurring revenues by minimizing the risk of churn while driving adoption and expansion.
- C . It is the business methodology of ensuring that customers are always on the latest software releases and subscription contracts so that they can focus on the core business activities that make them successful.
- D . It is a measure of the Net Promoter Score that results from a disciplined engagement of sales, services, marketing, and customer success teams working seamlessly to deliver a positive experience for the customer.
A
Explanation:
Reference: https://www.gainsight.com/guides/the-essential-guide-to-customer-success/
Which two results of a successful customer onboarding stage are the most important? (Choose two.)
- A . organization chart discussed
- B . account relationships identified
- C . desired business outcomes discussed
- D . stakeholders identified
- E . network diagrams discussed
Which Customer Success activity is critical from the supplier perspective?
- A . identifying opportunities for sales expansion
- B . driving full adoption of the company’s technology across all supported solutions
- C . ensuring the customer has a success plan and is achieving each milestone in a timely manner
- D . listening carefully to the customer’s feedback and taking actions so the company’s solutions can be improved
The customer wants to increase the number of services in their portfolio and improve the time to launch these services.
Which two business outcomes are appropriate? (Choose two.)
- A . cost efficiency
- B . employee satisfaction
- C . time to market
- D . business growth
- E . sustainability
The customer wants to increase their market share and protect brands reputation.
Which two business outcomes are critical to the company’s success? (Choose two.)
- A . risk management
- B . credibility
- C . business growth
- D . cost efficiency
- E . sustainability