Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
Which two steps in the customer lifecycle approach are owned by the sales and marketing team? (Choose two)
- A . Deployment
- B . Adoption
- C . Awareness
- D . Evaluation
- E . Experience
What is the best method to measure customer consumption of technology?
- A . telemetry and analytics
- B . recurring revenue management
- C . enterprise CRM and incident management
- D . content management
What is a lagging indicator of the customer achieving the value proposition?
- A . product deployment
- B . contract renewal
- C . decrease in the number of problem reports
- D . movement to evaluate stage
How does the Customer Success Manager identify the product and solutions purchased by a customer?
- A . Baseline products and solutions with the account team
- B . Check sales for the customer pipeline to record products and solutions
- C . Tour facility with the customer to catalog products and solutions
- D . Review statement of work to archive products and solutions mentioned
Which activity reduces the risk of chum?
- A . providing a discount on renewal
- B . lowering the service level
- C . expanding the customer footprint
- D . educating on product features
Who does a Customer Success Manager work with to overcome a technical solution adoption barrier encountered by a customer?
- A . Customer Success Specialist
- B . Technical Engineer
- C . Sales Engineer
- D . Solution Product Manager
Which list of components of a Customer Success Quarterly Success Review is common?
- A . results from prior quarter, product roadmap, proposed marketing new products, and confirm goals for the next quarter
- B . results from prior quarter, agreed actions completed, benchmarking with the market, and confirm goals for next quarter
- C . results from prior quarter, services delivered, issues and open services cases, and confirm goals for next quarter
- D . results from prior quarter, cover roadmap and promote new products, and confirm goals for next quarter
In an onboarding session, introductions to new stakeholders were made, new KPIs were collated, and desired use cases were discussed.
Which step does the Customer Success Manager take next?
- A . Document the session, stakeholder interests, and metrics for leadership
- B . Create a success plan to be reviewed with the customer at the next review meeting
- C . Provide technical configuration for development
- D . Discuss new opportunities and new products to purchase
During the past few months, the Customer Success Manager has been working on adoption sessions with all Network Security Staff from Company ABC. They had significant progress in how administrators are using the solution, implementing best practices, and reducing by half the time they spend performing a repetitive task. However, in a recent conversation, upper management questioned the renewal of the solution subscription.
Which barrier must the CSM overcome?
- A . operational
- B . business
- C . technical
- D . data
Which statement describes the difference between customer success and customer sales?
- A . Customer sales is about selling solutions to meet business needs. Customer success is about getting customers to utilize those solutions to get the value they intended.
- B . Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about making sure the customer deploys the solution within an effective timeline. - C . Customer sales is about getting customers to utilize their solutions to get the value they intended.
Customer success is about expanding the customer’s portfolio. - D . Customer sales is about selling solutions to meet business needs. Customer success is about finding product opportunities for sales as the customer utilizes their current solution.