Cisco 820-605 Practice Exams
Last updated on Oct 22,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 22,2026
What is a type of expansion opportunity?
- A . additional user groups
- B . positive customer sentiment
- C . strong stakeholder communication
- D . using latest release versions
Which statement describes an end user adoption barrier?
- A . There are insufficient licenses for additional staff from a newly acquired company to use the solution.
- B . The CIO insists on conducting training for all heads of department before deploying the new Collaboration solution.
- C . The budget is insufficient to implement the solution for a new branch of the business.
- D . Staff refuses to change their habits and continues to use a noncompliant social media application to conduct business communications.
D
Explanation:
Reference: https://useriq.com/user-adoption-barriers/
A large university has deployed a new IT solution designed to improve the overall student and staff experience.
Which approach to measure success is the best?
- A . Twice yearly student and staff surveys with two QUESTIONs related to IT
- B . Measure the number of complaints raised by students
- C . Combination of tailored surveys and IT tools-based metrics
- D . Implement staff Super Users to provide feedback
Who confirms the use cases targeted in a Customer Success Plan?
- A . primary customer stakeholder
- B . account team sales lead
- C . customer enterprise architect
- D . Customer Success Manager
Which element of the renewal risk analysis is associated with a customer’s requests to maintain existing pricing?
- A . customer budget
- B . adoption barriers
- C . value realization
- D . competitive differentiation
A customer voices frustration because the purchased solution is not being adopted as expected within the organization, and the organization’s new leadership does not have a historical perspective of the expected outcomes.
Which two activities should the Customer Success Manager initiate to create mitigation plans to address these risk factors? (Choose two)
- A . Research the list of accelerators.
- B . Review the account health score.
- C . Analyze the adoption report.
- D . Examine the recent QBR results.
- E . Evaluate the architecture value cards.
On which two objectives should communication with customer executives focus? (Choose two)
- A . return on investment
- B . new sales
- C . product improvement
- D . user training
- E . time to value
Which two outcomes are expansion opportunities within customer success? (Choose two.)
- A . expansion of solution features
- B . renewal of solution subscription
- C . purchase of a new solution
- D . deployment of solution
- E . expansion of solution services
Which action should be taken when new company leadership is forcing a competitor’s solution?
- A . Recheck the value realized by the current solution.
- B . Demonstrate how the current solution is a lower-cost solution than competitors.
- C . Hold an executive briefing to evaluate risks of the proposed solution.
- D . Tell the new leadership about the long-standing relationship between two companies.
Which two activities support Customer Success planning? (Choose two.)
- A . service ticket tracking
- B . adoption barrier identification
- C . quality control
- D . service delivery program management
- E . KPI tracking