ServiceNow CIS-SPM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-SPM
- Exam Name: Certified Implementation Specialist - Strategic Portfolio Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #41
Users with what role can be considered for resource planning?
- A . it_project_user.
- B . it_user.
- C . it_pps_user.
- D . pps_resource.
Correct Answer: D
D
Explanation:
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
D
Explanation:
According to the ServiceNow Resource Management document, users with the pps_resource role can be considered for resource planning, as this role grants access to the Resource Management application and allows the users to view and update their resource allocations. The other options are not correct, as they are not roles that are related to resource planning. The it_project_user role grants access to the Project Portfolio Management application and allows the users to create and update projects. The it_user role grants access to the IT Service Management application and allows the users to manage incidents, problems, and changes. The it_pps_user role grants access to the Project Portfolio Suite application and allows the users to manage portfolios, programs, and projects.
Question #42
Where do you define ‘Roles’ requested via resource plans?
- A . No need to define it differently, they are same as system roles.
- B . Roles under system security.
- C . Under skill management modules.
- D . Resource roles under resource management.
Correct Answer: D
D
Explanation:
According to the Assigning Resource Roles document, you define ‘Roles’ requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define ‘Roles’ requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.
D
Explanation:
According to the Assigning Resource Roles document, you define ‘Roles’ requested via resource plans under resource roles in the Resource Management application. Resource roles are the roles that users can request or allocate for resource plans. The other options are not correct, as they are not the places where you define ‘Roles’ requested via resource plans. The system roles are the roles that grant access to various applications and modules in the system. The roles under system security are the roles that control the security settings and permissions for the system. The skill management modules are the modules that manage the skills and skill levels of users and groups.
Question #43
What is the formula for Committed Utilization?
- A . Assigned Hours/Capacity
- B . (Allocated Hours + Confirmed Hours)/Capacity
- C . Confirmed Hours/Capacity
- D . Allocated Hours/Capacity
Correct Answer: C
Question #44
Where is planned cost calculated from when requesting resources from a group and when resource role is specified?
- A . The distribution costs
- B . The task rate cards.
- C . The hourly rate of the specified role.
- D . The CI rate cards.
Correct Answer: C
C
Explanation:
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A) The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B) The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not
the resource plan3.
D) The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DistributionCosts.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_CIRateCards.html
C
Explanation:
According to the ServiceNow documentation1, when requesting resources from a group and when resource role is specified, the planned cost is calculated from the hourly rate of the specified role. The system uses the rate card associated with the resource plan to determine the hourly rate for each role. The other options are incorrect because:
A) The distribution costs: The distribution costs are the costs that are distributed across the project tasks based on the resource plan allocation2.
B) The task rate cards: The task rate cards are the rate cards that are applied to the project tasks, not
the resource plan3.
D) The CI rate cards: The CI rate cards are the rate cards that are applied to the configuration items, not the resource plan4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_ResourcePlans.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_DistributionCosts.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_TaskRateCards.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/resource-management/concept/c_CIRateCards.html
Question #45
What is the demand workbench used for? Choose 2 answers
- A . Approving demands
- B . Comparing demands with portfolios
- C . Approving ideas
- D . Comparing and prioritizing demands against other demands
Correct Answer: BD
BD
Explanation:
The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.
BD
Explanation:
The demand workbench is a feature of ServiceNow Demand Management that allows you to view and assess business demands in a single place. You can use the demand workbench to compare demands with portfolios and see how they align with your strategic goals and objectives. You can also use the demand workbench to compare and prioritize demands against other demands based on their scores, risks, and benefits. You can find more information about the demand workbench in the Product Documentation for ServiceNow.
Question #46
If a lens has four entities, which entity within the lens structure would not have a parent reference?
- A . Top-level entity
- B . Second-level entity
- C . Third-level entity
- D . Bottom entity
Correct Answer: A
A
Explanation:
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html
A
Explanation:
According to the ServiceNow documentation1, a lens is a hierarchical structure that consists of entities and relationships. An entity is a data object that represents a business concept, such as a project, a demand, or a resource. A relationship is a link between two entities that defines how they are connected. A lens can have up to four levels of entities, each with a parent reference to the entity above it, except for the top-level entity, which has no parent reference. The top-level entity is the root of the lens and defines its scope and type. For example, a project lens has a project as the top-level entity, and a demand lens has a demand as the top-level entity.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/it-business-management/concept/c_Lens.html
Question #47
In which table can you find cost information for a specific fiscal period?
- A . cost_plan_breakdown
- B . pm_project
- C . cost_plan
- D . expense_line
Correct Answer: A
A
Explanation:
According to the ServiceNow documentation1, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency.
The other options are incorrect because:
B) pm_project: The pm_project table stores the information about projects, such as name, description, state, and status2.
C) cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project3.
D) expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html
A
Explanation:
According to the ServiceNow documentation1, the cost_plan_breakdown table stores the cost information for a specific fiscal period. This table contains the fields such as cost plan, fiscal period, amount, and currency.
The other options are incorrect because:
B) pm_project: The pm_project table stores the information about projects, such as name, description, state, and status2.
C) cost_plan: The cost_plan table stores the information about cost plans, such as name, type, and project3.
D) expense_line: The expense_line table stores the information about expense lines, such as expense type, amount, and date4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanBreakdownTable.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_CostPlanTable.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ExpenseLineTable.html
Question #48
Is resource capacity derived from FTE or schedules?
- A . Only Schedules.
- B . Both.
- C . Neither.
- D . Only FTE.
Correct Answer: A
A
Explanation:
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
A
Explanation:
Resource capacity is the total number of hours that a resource or a group of resources is available for work in a given time period. According to the Product Documentation for ServiceNow, resource capacity is derived from the user or group schedule, which defines the working hours and days for each resource. The group capacity is rolled up from the schedules of all the members. Note: Capacity is not derived from FTE, but from schedules. Both FTE and schedules must be in synchronization with each other. FTE is a measure of how much work a resource can perform in a standard work week, and it is used to calculate the resource demand and allocation.
Question #49
How many WBS levels can be shown on the planning console?
- A . One.
- B . Two.
- C . Three.
- D . No Limit.
Correct Answer: D
D
Explanation:
According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html
D
Explanation:
According to the ServiceNow documentation1, the planning console can show as many WBS levels as desired, starting from the level 1 to the lowest system components. The WBS levels can be expanded or collapsed by clicking the plus or minus icons next to the task names. The planning console also allows users to create, edit, and delete tasks, as well as add dependencies, assign resources, and track progress.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/concept/c_PlanningConsole.html
Question #50
Using the Request type field on a resource plan, which options can be used to request a resource? Choose 3 answers
- A . Day
- B . FTE
- C . Person Days
- D . Hours
- E . Month
Correct Answer: BCD
BCD
Explanation:
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.
BCD
Explanation:
Using the Request type field on a resource plan, you can request a resource by specifying the amount of FTE, person days, or hours that you need for a task or a project. FTE stands for full-time equivalent and represents the percentage of a standard work week that a resource can perform. Person days are the number of days that a resource works on a task or a project. Hours are the number of hours that a resource works on a task or a project. You can find more information about the Request type field in the Product Documentation for ServiceNow.