ServiceNow CIS-SPM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-SPM
- Exam Name: Certified Implementation Specialist - Strategic Portfolio Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #11
Depending on the execution type selected for a particular project, one of these dashboards will also be available:
- A . Project Summary – Waterfall Dashboard
- B . Timecard Dashboard
- C . User Manager Dashboard
- D . PMO Dashboard
Correct Answer: A
A
Explanation:
According to the Project Summary – Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary – Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
A
Explanation:
According to the Project Summary – Waterfall Dashboard document, depending on the execution type selected for a particular project, the Project Summary – Waterfall Dashboard will also be available. This dashboard provides a comprehensive view of the project status, progress, and performance using various widgets. The other options are not correct, as they are not dashboards that are dependent on the execution type of the project. The Timecard Dashboard is a dashboard that displays the time worked by users on various tasks. The User Manager Dashboard is a dashboard that displays the user management activities and statistics. The PMO Dashboard is a dashboard that displays the portfolio and project performance and health.
Question #12
What is the default table that stores the idea categories that a user can select from when submitting an idea?
- A . dmn_demand
- B . im_category
- C . im_module
- D . im_idea_core
Correct Answer: B
B
Explanation:
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
B
Explanation:
According to the Category Configuration document, the default table that stores the idea categories that a user can select from when submitting an idea is im_category. This table contains the predefined categories for ideas, such as Business Process, Customer Service, or IT Service. The other options are not correct, as they are not the tables that store the idea categories. The dmn_demand table stores the demand records that are created from the approved ideas. The im_module table stores the idea modules that are used to group ideas by different criteria. The im_idea_core table stores the core fields of the idea records.
Question #13
Use this table to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
- A . pm_project
- B . pm_toplevel_project
- C . pm_home_page_config
- D . project_template_config
Correct Answer: C
C
Explanation:
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
C
Explanation:
According to the ServiceNow documentation1, the pm_home_page_config table is used to configure the parameters displayed on a project card on the My Projects Space page of the Project Workspace.
The other tables are used for different purposes:
pm_project: Stores information about projects2.
pm_toplevel_project: Stores information about top-level projects3.
project_template_config: Stores information about project templates.
Question #14
What features are not included in a teamspace application but can be added in teamspace settings? Choose 2 answers
- A . Idea
- B . Demand Assessments
- C . Workbench configuration
- D . Project
Correct Answer: AB
AB
Explanation:
According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.
AB
Explanation:
According to the Teamspaces document, features such as idea and demand assessments are not included in a teamspace application by default, but can be added in teamspace settings. Idea is a feature that allows users to submit and vote on ideas for new or improved products, services, or processes. Demand assessments are a feature that allows users to evaluate the demands based on various criteria, such as strategic alignment, risk, and return on investment. The other options are not correct, as they are features that are included in a teamspace application by default. Workbench configuration is a feature that allows users to customize the workbench for the teamspace. Project is a feature that allows users to create and manage projects within the teamspace.
Question #15
What are the default project template configuration records available in the Template Config module?
Choose 3 answers
- A . Project task
- B . Project subtask
- C . Project
- D . Task
- E . Project template
Correct Answer: ACE
ACE
Explanation:
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template.
The other options are incorrect because:
B) Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D) Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTaskTable.html
3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-
administration/concept/c_TableHierarchy.html
ACE
Explanation:
the default project template configuration records available in the Template Config module are Project task, Project, and Project template. These records define the fields and values that are copied from the template to the project when a project is created from a template.
The other options are incorrect because:
B) Project subtask: Project subtask is not a valid record in the Template Config module, as it is a child of the Project task record2.
D) Task: Task is not a valid record in the Template Config module, as it is a parent of the Project task record3.
1: 1
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTaskTable.html
3: https://docs.servicenow.com/bundle/vancouver-platform-administration/page/administer/table-
administration/concept/c_TableHierarchy.html
Question #16
The color band at the top of the project card in Project Workspace displays what project attribute?
- A . Status
- B . Risk
- C . State
- D . Issues
Correct Answer: A
A
Explanation:
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value.
The other options are incorrect because:
B) Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C) State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D) Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/concept/c_ProjectWorkspace.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html
A
Explanation:
According to the ServiceNow documentation1, the color band at the top of the project card in Project Workspace displays the project status. The project status is a calculated field that indicates the health of the project based on the schedule, cost, and scope variance. The color band can be green, yellow, or red, depending on the status value.
The other options are incorrect because:
B) Risk: The risk is a potential problem that could affect the project or its outcome. The risk level is displayed as a circle icon on the project card, not as a color band2.
C) State: The state is the current phase of the project, such as Draft, Planning, Work in Progress, or Closed. The state is displayed as a text field on the project card, not as a color band3.
D) Issues: The issues are the actual problems that affect the project or its outcome. The number of issues is displayed as a badge icon on the project card, not as a color band4.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-
management/concept/c_ProjectWorkspace.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateARisk.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/reference/r_ProjectTable.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-management/task/t_CreateAnIssue.html
Question #17
A checklist item record provides a name and what other element?
- A . Short description field.
- B . Status field.
- C . Percent complete field.
- D . Complete field.
Correct Answer: D
D
Explanation:
A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.
D
Explanation:
A checklist item record provides a name and a complete field. The name field is the label of the checklist item, and the complete field is a checkbox that indicates whether the checklist item is done or not. You can find more information about checklist items in the Product Documentation for ServiceNow.
Question #18
A program is a container for the following except for:
- A . Program tasks
- B . Issues
- C . Cost plans
- D . Portfolios
Correct Answer: D
D
Explanation:
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAnIssue.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateACostPlan.html: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioManagement.html
D
Explanation:
According to the ServiceNow documentation1, a program is a container for the following:
Program tasks: Tasks that define the scope and deliverables of the program2.
Issues: Problems that affect the program or its outcome3.
Cost plans: Plans that estimate the cost of the program and its components4.
A portfolio is not a part of a program, but rather a collection of programs and projects that are aligned with a strategic goal or objective.
1: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_ProgramManagement.html
2: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAProgramTask.html
3: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateAnIssue.html
4: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/task/t_CreateACostPlan.html: https://docs.servicenow.com/bundle/vancouver-it-business-management/page/product/project-portfolio-management/concept/c_PortfolioManagement.html
Question #19
If Scenario Planning for PPM is installed, a portfolio manager can access the Portfolio Planning
Workbench by navigating to which of the following? Choose 2 answers
- A . Portfolio Planning related link
- B . Portfolio Planning Workbench module
- C . Project module
- D . Program Workbench
Correct Answer: AB
AB
Explanation:
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio
Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.
AB
Explanation:
According to the Scenario Planning for PPM document, a portfolio manager can access the Portfolio
Planning Workbench by navigating to either the Portfolio Planning related link on the portfolio form or the Portfolio Planning Workbench module under the Portfolio Planning application menu. The other options are not correct, as they do not lead to the Portfolio Planning Workbench. The Project module is under the Project Portfolio Management application menu and the Program Workbench is under the Program Management application menu.
Question #20
Which role should be assigned to a user so they can read and retrieve data from any table of the Release Management application to generate reports?
- A . Business stakeholder
- B . Project manager
- C . Release user
- D . Release admin
Correct Answer: A
A
Explanation:
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.
A
Explanation:
According to the Product Documentation for ServiceNow, the business stakeholder role (rm_business_stakeholder) can read and retrieve data from any table of the Release Management application to generate reports. This role can also view the release dashboard, release calendar, and release roadmap. The other roles have different levels of access and permissions for the Release Management application. You can find more information about the roles and responsibilities for Release Management in the Product Documentation for ServiceNow.