Salesforce Health Cloud Accredited Professional Practice Exams
Last updated on Oct 22,2026- Exam Code: Health Cloud Accredited Professional
- Exam Name: Salesforce Health Cloud Accredited Professional
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
Question #101
Bloomington Caregivers has decided to enable Integrated Care Management so that Its end users can leverage Health Cloud Assessments. Administrators must now configure their org to be able to use Assessments.
Which three steps should the administrator take as part of the org setup to enable Assessments? Choose 3 answers
- A . Download and Install OmniStudio.
- B . Enable users to view and complete Assessments.
- C . Update sharing settings in Setup.
- D . Enable Discovery Framework in Setup.
- E . Add the Assessment component to the Patient page
Correct Answer: A, B, D
A, B, D
Explanation:
To enable Assessments in Salesforce Health Cloud, administrators must configure the org appropriately, ensuring that users can effectively utilize assessment tools for patient evaluations.
The following steps are essential:
Download and Install OmniStudio (Answer A):
Purpose: OmniStudio provides a suite of declarative tools, including OmniScripts and DataRaptors, essential for building and managing assessments within Health Cloud.
Implementation Steps:
Access Salesforce AppExchange: Navigate to the AppExchange marketplace.
Search for OmniStudio: Locate the OmniStudio package suitable for your Salesforce edition.
Install the Package: Follow the installation prompts, ensuring that all components are correctly deployed.
Reference: For detailed installation instructions, refer to Salesforce’s official documentation:
OmniStudio Installation.
Enable Users to View and Complete Assessments (Answer B):
Purpose: Granting appropriate permissions ensures that users can access, view, and complete assessments as part of patient care management.
Implementation Steps:
Assign Permission Sets:
Health Cloud Permission Sets: Assign relevant Health Cloud permission sets to users, such as Health Cloud Standard or Health Cloud Platform, to provide baseline access.
A, B, D
Explanation:
To enable Assessments in Salesforce Health Cloud, administrators must configure the org appropriately, ensuring that users can effectively utilize assessment tools for patient evaluations.
The following steps are essential:
Download and Install OmniStudio (Answer A):
Purpose: OmniStudio provides a suite of declarative tools, including OmniScripts and DataRaptors, essential for building and managing assessments within Health Cloud.
Implementation Steps:
Access Salesforce AppExchange: Navigate to the AppExchange marketplace.
Search for OmniStudio: Locate the OmniStudio package suitable for your Salesforce edition.
Install the Package: Follow the installation prompts, ensuring that all components are correctly deployed.
Reference: For detailed installation instructions, refer to Salesforce’s official documentation:
OmniStudio Installation.
Enable Users to View and Complete Assessments (Answer B):
Purpose: Granting appropriate permissions ensures that users can access, view, and complete assessments as part of patient care management.
Implementation Steps:
Assign Permission Sets:
Health Cloud Permission Sets: Assign relevant Health Cloud permission sets to users, such as Health Cloud Standard or Health Cloud Platform, to provide baseline access.
Question #102
A developer needs to modify the out-of-the-box Advanced Patient Card to display the Category, SubjectID, and Date for active Clinical Alerts.
Which three steps should the developer take to accomplish this? Choose 3 answers
- A . Clone the parent card.
- B . Create and activate a new child card.
- C . Create a DataRaptor to extract necessary data.
- D . Define session variables to control visibility of clinical data.
- E . Change the child card state to show active.
Correct Answer: A, C, E
A, C, E
Explanation:
To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:
Clone the Parent Card (Option A):
Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.
Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.
Create a DataRaptor to Extract Necessary Data (Option C):
Utilize OmniStudio’s DataRaptor to define a data extraction process that retrieves the specific fields―Category, SubjectID, and Date―from the Clinical Alerts object.
Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.
This step is crucial for sourcing the data that will be presented on the customized patient card.
Change the Child Card State to Show Active (Option E):
After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.
This involves setting the appropriate conditions within the card’s configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.
By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.
Reference: Advanced Patient Card – Salesforce Help
OmniStudio for Health Cloud
A, C, E
Explanation:
To modify the out-of-the-box Advanced Patient Card in Salesforce Health Cloud to display the Category, SubjectID, and Date for active Clinical Alerts, a developer should follow these steps:
Clone the Parent Card (Option A):
Begin by cloning the existing parent FlexCard that represents the Advanced Patient Card. This allows you to create a customized version without altering the original component.
Cloning ensures that the new card retains the base functionality while providing the flexibility to add or modify features as required.
Create a DataRaptor to Extract Necessary Data (Option C):
Utilize OmniStudio’s DataRaptor to define a data extraction process that retrieves the specific fields―Category, SubjectID, and Date―from the Clinical Alerts object.
Configure the DataRaptor to filter and return only active clinical alerts, ensuring that the card displays relevant information.
This step is crucial for sourcing the data that will be presented on the customized patient card.
Change the Child Card State to Show Active (Option E):
After cloning the parent card, modify the state of the child card to ensure it displays active clinical alerts.
This involves setting the appropriate conditions within the card’s configuration to filter and present only active alerts, aligning with the requirement to display current clinical information.
By executing these steps, the developer customizes the Advanced Patient Card to effectively display the desired fields for active Clinical Alerts, enhancing the utility of the patient card for healthcare providers.
Reference: Advanced Patient Card – Salesforce Help
OmniStudio for Health Cloud
Question #103
Bloomington Caregivers is implementing Health Cloud to reduce manual processes for its Contact Center agents. To help streamline caller authentication, the company plans to leverage out-of-the-box Health Cloud features.
Which Health Cloud feature should a consultant recommend the company use in this scenario?
- A . Identity Verification Flow Templates
- B . Reusable Verification FlexCards
- C . Customer Identity OmniScript Templates
- D . Verify Customer Identity Process Flow
Correct Answer: D
D
Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller’s identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference: Verify the Caller
Protect Health Information by Verifying Caller Identity
D
Explanation:
To streamline caller authentication and reduce manual processes for Contact Center agents, Bloomington Caregivers can utilize the "Verify Customer Identity Process Flow" feature in Salesforce Health Cloud.
Verify Customer Identity Process Flow:
This out-of-the-box feature enables agents to verify a caller’s identity before processing requests involving sensitive information, ensuring compliance with regulations such as HIPAA.
Salesforce
Key Components:
Identity Verification Flow: A guided process that prompts agents to ask callers specific verification questions, such as date of birth, address, or other identifying information. This ensures that only authorized individuals access sensitive health information.
Salesforce
Utility Bar Integration: The verification flow can be embedded in the utility bar of the Health Cloud console, providing agents with quick access during calls. This integration streamlines the verification process, reducing the time and effort required for authentication.
Salesforce
Implementation Steps:
Customize Verification Questions: Administrators can tailor the verification questions to align with organizational policies and the types of information available in patient records. This customization ensures that the verification process is both effective and relevant.
Salesforce
Embed the Verification Flow: Add the Verify Caller Identity flow to the utility bar or relevant record pages within the Health Cloud console. This placement allows agents to initiate the verification process seamlessly during interactions with callers.
Salesforce
Agent Training: Provide training to Contact Center agents on using the verification process flow, emphasizing the importance of verifying caller identity to protect personal health information and comply with regulatory requirements.
Benefits:
Enhanced Security: Ensures that sensitive health information is disclosed only to verified individuals, protecting patient privacy.
Regulatory Compliance: Assists in adhering to healthcare regulations, such as HIPAA, by implementing standardized verification procedures.
Operational Efficiency: Reduces manual verification processes, allowing agents to focus on providing quality service to callers.
By implementing the Verify Customer Identity Process Flow, Bloomington Caregivers can enhance the security and efficiency of their Contact Center operations, ensuring that patient information is handled with the utmost care and in compliance with regulatory standards.
Reference: Verify the Caller
Protect Health Information by Verifying Caller Identity
Question #104
Bloomington Caregivers uses Health Cloud and has an Integration setup with an external payer system.
Which three business level APIs should a consultant recommend to help the payer organization electronically receive requests for care services? Choose 3 answers
- A . Prior Authorization
- B . Admission, Discharge, and Transfer (ADT)
- C . Referral Request
- D . Care Services
- E . Benefit Verification
Correct Answer: A, C, D
A, C, D
Explanation:
Bloomington Caregivers, utilizing Salesforce Health Cloud, seeks to integrate with an external payer system to facilitate electronic requests for care services. To achieve this, the following business-level APIs are recommended:
A, C, D
Explanation:
Bloomington Caregivers, utilizing Salesforce Health Cloud, seeks to integrate with an external payer system to facilitate electronic requests for care services. To achieve this, the following business-level APIs are recommended:
Question #105
Bloomington Caregivers is implementing Health Cloud for managing the healthcare data of children under the age of 13.
Which three considerations should the company take into account to ensure compliance with the Children’s Online Privacy Protection Act (COPPA)? Choose 3 answers
- A . Implementing appropriate security measures to safeguard children’s personal information
- B . Ensuring information collected about children is protected with at rest and in-transit encryption
- C . Obtaining verified parental consent before collecting and storing any personal information of children
- D . Ensuring that Bloomington Caregivers’ system implementation partner has met all COPPA regulations during the build phase
- E . Disclosing the organization’s privacy policy to parents and obtaining their consent
Correct Answer: A, C, B
A, C, B
Explanation:
To comply with the Children’s Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
A, C, B
Explanation:
To comply with the Children’s Online Privacy Protection Act (COPPA) while implementing Salesforce Health Cloud for managing the data of children under 13, Bloomington Caregivers must consider the following:
Question #106
Bloomington Caregivers has configured the Provider Network Management add-on license. Some of the users are reporting that they are unable to access some of the new functionality.
Which two permission sets should an administrator ensure are assigned so the users can access Provider Network Management? Choose 2 answers
- A . Health cloud Foundation permission set
- B . Health Cloud Utilization Management permission set
- C . Provider Network Management permission set
- D . Health Cloud Standard permission set
Correct Answer: D, C
D, C
Explanation:
To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission sets.
Required Permission Sets:
Provider Network Management Permission Set (Answer C):
Purpose: Grants users access to features specific to managing provider networks, including adding
providers, managing contracts, and overseeing network adequacy.
Health Cloud Standard Permission Set (Answer D):
Purpose: Provides users with baseline access to Health Cloud features, ensuring they can interact with core health-related data and functionalities.
Implementation Steps:
Assign Permission Sets to Users:
Navigate to the user’s detail page in Salesforce Setup.
In the Permission Set Assignments section, click Edit Assignments.
Select **Provider
D, C
Explanation:
To ensure that users can access the functionalities of the Provider Network Management add-on in Salesforce Health Cloud, administrators must assign the appropriate permission sets.
Required Permission Sets:
Provider Network Management Permission Set (Answer C):
Purpose: Grants users access to features specific to managing provider networks, including adding
providers, managing contracts, and overseeing network adequacy.
Health Cloud Standard Permission Set (Answer D):
Purpose: Provides users with baseline access to Health Cloud features, ensuring they can interact with core health-related data and functionalities.
Implementation Steps:
Assign Permission Sets to Users:
Navigate to the user’s detail page in Salesforce Setup.
In the Permission Set Assignments section, click Edit Assignments.
Select **Provider
Question #107
A provider system wants to leverage Health Cloud to enable its care providers to conduct video visits with their patients to discuss socioeconomic factors that impact their care.
Which capability should a consultant recommend for this use case?
- A . Intelligent Appointment Management
- B . Telehealth
- C . Virtual Care
- D . Integrated Care Management
Correct Answer: C
C
Explanation:
The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.
Key Features of Virtual Care:
Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.
Integration with Care Plans: Allows discussions of SDOH within the context of the patient’s care plan, promoting holistic care.
Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.
Why Other Options Are Incorrect:
Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.
Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care."
Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.
Reference: Virtual Care Overview
C
Explanation:
The Virtual Care capability in Salesforce Health Cloud enables care providers to conduct video consultations with patients. This functionality is specifically designed to facilitate telemedicine appointments, including addressing social determinants of health (SDOH) that may impact patient care.
Key Features of Virtual Care:
Video Visits: Supports secure and HIPAA-compliant video calls between providers and patients.
Integration with Care Plans: Allows discussions of SDOH within the context of the patient’s care plan, promoting holistic care.
Scheduling and Notifications: Integrates with scheduling systems to set up and notify patients of video appointments.
Why Other Options Are Incorrect:
Intelligent Appointment Management: Focuses on optimizing in-person appointment scheduling rather than telehealth services.
Telehealth: While closely related, the specific Salesforce Health Cloud term for video consultations is "Virtual Care."
Integrated Care Management: Manages care plans and tasks but does not directly address video consultations.
Reference: Virtual Care Overview
Question #108
While setting up Advanced Therapy Management, a consultant wants to have d to Care Programs during enrollment. They need to customize the Health Cloud enrollment process to match their customer’s process.
What should the clone to customize for the customer, while leveraging out-of-the-box Health Cloud functionality?
- A . Apex Class
- B . Flow
- C . Omniscript
- D . Flexcard
Correct Answer: B
B
Explanation:
To customize the Health Cloud enrollment process for Advanced Therapy Management, Flows are the recommended tool as they are declarative and leverage out-of-the-box functionality. Flows allow customization of the enrollment process without requiring custom code.
Key Features of Flows:
Declarative Customization: Enables the configuration of the enrollment process to match specific business workflows.
Integration with Care Programs: Automates enrollment steps, such as eligibility checks, consent capture, and assigning care programs.
Reusability: Configured flows can be reused or modified for other processes within the Health Cloud ecosystem.
Why Other Options Are Incorrect:
B
Explanation:
To customize the Health Cloud enrollment process for Advanced Therapy Management, Flows are the recommended tool as they are declarative and leverage out-of-the-box functionality. Flows allow customization of the enrollment process without requiring custom code.
Key Features of Flows:
Declarative Customization: Enables the configuration of the enrollment process to match specific business workflows.
Integration with Care Programs: Automates enrollment steps, such as eligibility checks, consent capture, and assigning care programs.
Reusability: Configured flows can be reused or modified for other processes within the Health Cloud ecosystem.
Why Other Options Are Incorrect:
Question #109
Bloomington Caregivers has set up Health Cloud and needs to analyze patient referrals through Salesforce reports and dashboards.
Which Health Cloud unmanaged package should a consultant recommend to deliver a prebuilt dashboard and reports?
- A . Health Cloud Reports for Patient Referral Management
- B . Health Cloud Referral Management Reports
- C . Health Cloud Network Management Reports
- D . Health Cloud Member Referral Management Reports
Correct Answer: A
A
Explanation:
Salesforce Health Cloud offers various unmanaged packages that extend its functionality by providing specialized tools and prebuilt components. For Bloomington Caregivers aiming to analyze patient referrals through Salesforce reports and dashboards, the Health Cloud Reports for Patient Referral Management unmanaged package is specifically designed to meet this need.
This package includes:
Prebuilt Reports: A set of reports focused on key metrics related to patient or member referrals, such as referral status, sources, and outcomes.
Dashboard: A comprehensive dashboard that consolidates these reports, providing visual insights into referral patterns and performance.
By installing this package, Bloomington Caregivers can leverage ready-made analytical tools to monitor and optimize their referral processes without the need to develop custom reports from scratch. This accelerates the implementation timeline and ensures that best practices in referral management reporting are utilized.
Installation Steps:
Access the Installer URL: Navigate to the installer URL for the Health Cloud Reports for Patient
Referral Management package: Health Cloud Reports for Patient Referral Management.
Log In to Salesforce: Ensure you are logged into the Salesforce org where you intend to install the package.
Select Installation Audience: Choose the appropriate installation option (e.g., Install for Admins Only,
Install for All Users, or Install for Specific Profiles) based on your organization’s requirements.
Install the Package: Follow the on-screen instructions to complete the installation.
Verify Installation: After installation, navigate to the "Installed Packages" section in Setup to confirm that the package is listed.
Assign Permissions: Ensure that users who need access to the reports and dashboard have the necessary permissions. This may involve assigning specific permission sets or updating profile settings.
Customize as Needed: While the package provides prebuilt reports and a dashboard, you can customize them to better fit your organization’s specific needs.
Implementing this package enables Bloomington Caregivers to effectively analyze and manage patient referrals, leading to improved operational efficiency and patient care outcomes.
Reference: Install Health Cloud Packages
Monitor Patient Referrals
A
Explanation:
Salesforce Health Cloud offers various unmanaged packages that extend its functionality by providing specialized tools and prebuilt components. For Bloomington Caregivers aiming to analyze patient referrals through Salesforce reports and dashboards, the Health Cloud Reports for Patient Referral Management unmanaged package is specifically designed to meet this need.
This package includes:
Prebuilt Reports: A set of reports focused on key metrics related to patient or member referrals, such as referral status, sources, and outcomes.
Dashboard: A comprehensive dashboard that consolidates these reports, providing visual insights into referral patterns and performance.
By installing this package, Bloomington Caregivers can leverage ready-made analytical tools to monitor and optimize their referral processes without the need to develop custom reports from scratch. This accelerates the implementation timeline and ensures that best practices in referral management reporting are utilized.
Installation Steps:
Access the Installer URL: Navigate to the installer URL for the Health Cloud Reports for Patient
Referral Management package: Health Cloud Reports for Patient Referral Management.
Log In to Salesforce: Ensure you are logged into the Salesforce org where you intend to install the package.
Select Installation Audience: Choose the appropriate installation option (e.g., Install for Admins Only,
Install for All Users, or Install for Specific Profiles) based on your organization’s requirements.
Install the Package: Follow the on-screen instructions to complete the installation.
Verify Installation: After installation, navigate to the "Installed Packages" section in Setup to confirm that the package is listed.
Assign Permissions: Ensure that users who need access to the reports and dashboard have the necessary permissions. This may involve assigning specific permission sets or updating profile settings.
Customize as Needed: While the package provides prebuilt reports and a dashboard, you can customize them to better fit your organization’s specific needs.
Implementing this package enables Bloomington Caregivers to effectively analyze and manage patient referrals, leading to improved operational efficiency and patient care outcomes.
Reference: Install Health Cloud Packages
Monitor Patient Referrals
Question #110
Bloomington Caregivers is looking to streamline the user experience for its call center agents.
On the patient’s record, the company wants the ability to:
• Inform agents about changes in information
• View basic details about a patient’s insurance
• Have a complete view of all engagement interactions in one place
Which three components from Contact Center for Health Cloud should a consultant use to achieve this? Choose 3 answers
- A . Identity Verification
- B . Action Launcher
- C . Timeline
- D . Member Plan FlexCard
- E . Record Alerts
Correct Answer: C, D, E
C, D, E
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.
C, D, E
Explanation:
To enhance the user experience for call center agents in Salesforce Health Cloud, particularly on patient records, implementing specific components from the Contact Center for Health Cloud is essential.