Free Salesforce Certified Sales Cloud Consultant Practice Exams - Page 2 of 9

Question #11

At a kickoff meeting for a new project, a consultant starts gathering information to be used in the project implementation plan.

They ask the participants to define what project success will look like.

Which strategy is the consultant using?

A . Design Direction
B . Discovery
C . Challenge Framing

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Question #12

A sales rep at Cloud Kicks must have access to all child accounts of the accounts they own. The organization-wide default setting for Account is Private.

What happens if a sales rep has access to a parent account?

A . Access to child account records is granted via the Account Hierarchy.
B . Access to child account records needs to be shared manually,
C . Access to child account records is controlled by default Account Teams.

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Question #13

The Contact Us form on the Cloud Kicks website creates leads that sales reps need to contact in a timely manner. The VP of sales wants to know when the lead status is still new a day after the lead was created. Sales reps want a simple way to contact these leads.

Which action should the consultant take to meet the requirements?

A . Create a Lead list view filtered for "Lead created date not equal to TODAY” and "Status equals new".
B . Create a Lead escalation rule with criteria “Lead created date not equal to TODAY" and "Status not equal to new”.
C . Create a dynamic report with a filter where “Lead created date is equal to TODAY" and “Status equals new",

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Question #14

Cloud Kicks has a Web-to-Lead form on its website. Following an update to the form to add new picklist values, some leads are routing to the default lead owner.

What should the consultant validate when troubleshooting the issue?

A . The picklist values are part of Lead assignment rule criteria.
B . A new web-to-lead form needs to be created to reflect the new picklist values.
C . Picklist values are included in only one rule entry.

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Question #15

Cloud Kicks (CK) frequently works with contractors for marketing focus groups. These contractors change companies often, and CK wants to retain its company history through Accounts.

What should the consultant recommend?

A . Use a custom object to represent the previous companies.
B . Implement the Contacts to Multiple Accounts feature.
C . Implement Person Accounts to represent the relationship.

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Correct Answer: B
B

Explanation:

The Contacts to Multiple Accounts feature in Salesforce allows a single contact to be associated with multiple accounts, which is useful for situations where individuals change companies or have multiple affiliations. For Cloud Kicks, this feature enables tracking of contractors’ historical company associations while maintaining a single contact record for each individual. This method retains a complete history of each contractor’s company associations over time, aligning with CK’s need to retain company history.

For more on Contacts to Multiple Accounts, refer to: Contacts to Multiple Accounts Overview. Cloud Kicks (CK) frequently works with contractors who change companies often. CK wants to retain the company history of these contractors through Accounts. To meet this requirement, the consultant should recommend implementing the Contacts to Multiple Accounts feature. Key Points:

Contacts to Multiple Accounts Feature:

Overview: This feature allows a single contact to be associated with multiple accounts in Salesforce. Primary Account: Each contact has a primary account, which is the account reflected in the Account Name field on the contact’s detail page.

Related Accounts: Additional accounts can be associated with the contact via the Related Accounts list, maintaining a history of previous employers or associations. Benefits:

Historical Tracking: CK can track the history of contractors as they move between different companies, retaining valuable relationship data.

Data Integrity: Eliminates the need for duplicate contact records, ensuring data remains clean and consistent.

Enhanced Relationships: Provides a complete view of a contact’s affiliations, aiding in marketing and communication efforts.

Why Other Options Are Less Suitable:

Option A: Using a custom object to represent previous companies is unnecessary and complicates the data model when standard functionality exists.

Option C: Implementing Person Accounts is intended for organizations that deal with individuals rather than businesses. It merges account and contact fields for B2C scenarios, which doesn’t align with CK’s need to track contractors associated with multiple companies. Salesforce Sales Cloud

Reference: Relate a Single Contact to Multiple Accounts: Salesforce Help – Contacts to Multiple Accounts

Setting Up Contacts to Multiple Accounts: Salesforce Setup Guide

By implementing the Contacts to Multiple Accounts feature, Cloud Kicks can effectively manage contractors who frequently change companies while preserving their company history through Accounts.

Question #16

Universal Containers (UC) has Account and Contact data it wants to migrate to Sales Cloud. The data comes from several sources and the data quality is unknown. The consultant wants to assess the entire data set for quality prior to loading it to production without impacting UC’s current operations. The consultant recommends using a Full Copy sandbox as an initial step.

Which Sales Cloud feature should the consultant use to support this approach?

A . Import Wizard
B . Duplicate Jobs
C . External IDs

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Question #17

The sales director of retail products at Cloud Kicks wants to allow sales reps to clone orders to avoid repetitive tasks.

Which guideline should a consultant consider when cloning an order with products?

A . A cloned order must have a later end date from the associated contract.
B . A cloned order must be associated with the same contract as the original order.
C . A cloned order’s start date must fall between the associated contract’s start and end dates.

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Question #18

The admin at Universal Containers is attempting to retire a Product that is being replaced by a newer version, but they are receiving an error because the Product is associated to an Opportunity.

What should the consultant recommend to resolve the issue most efficiently?

A . Create a flow to delete the Product from the Price Book.
B . Archive the Product and each related Price Book entry.
C . Edit the Product record and uncheck the Active field.

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Question #19

Cloud Kicks is in the process of implementing Sales Cloud for its sales teams. Senior management has concerns about adoption.

What should a consultant recommend to encourage adoption?

A . Establish goals and key metrics.
B . Re-define the sales process.
C . Run training in a sandbox environment.

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Question #20

It is a priority at Cloud Kicks to implement logic and automation to qualify top leads. The company has captured significant data points on converted leads and won opportunities.

What should the consultant do first to ensure a best practices implementation?

A . Identify a recommended base Lead score, evaluate the results, and adjust the score accordingly.
B . Review converted lead data with sales and marketing to understand the interaction patterns that led to conversion.
C . Configure a qualification screen flow to help sales reps quickly determine which leads are most important.

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