Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 22,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 22,2026
Universal Containers is nearing the launch date for its new Salesforce Loyalty Management program. The business analyst (BA) has ensured the user acceptance testing (UAT) plan has the proper test scripts.
What is another important item the BA should look for in the UAT plan?
- A . Estimated cost
- B . Timelines
- C . Process maps
A sales manager at Cloud Kicks recently learned about Salesforce Macros and believes service agents could benefit from the feature. The sales manager created the following user story: "As a service agent I want Salesforce Macros to complete repetitive tasks faster."
What should the business analyst change to improve the user story?
- A . Replace the specific feature with a goal.
- B . Change the user story to the sales manager persona.
- C . Add a quantifiable reason why the feature is needed.
Cloud Kicks (CK) recently decided to transition its business from spreadsheets to a Salesforce solution. CK leaders are excited about the capabilities of Salesforce. Each leader has different ideas about how the platform should be implemented. CK has hired a business analyst (BA) to help define and manage the implementation.
What should the BA do in the first discovery meeting with stakeholders?
- A . Collaborate with stakeholders to examine and define CK’s purpose, customers, metrics, and overall business to inform project direction and vision.
- B . Discuss and document specific pain points in existing processes to inform future project requirements.
- C . Preview potential Salesforce solutions and collect feedback from stakeholders on each option to inform the direction of the project.
During a requirements workshop, the marketing team mentions they need help reporting on their marketing effort return on investment (ROI). They ask for a new field on the Opportunity object named "Customer Origin".
What should the business analyst do next?
- A . Explain to the customer that the workshop is focused on documenting requirements, rather than solutioning, and write down their pain points
- B . Write the user story: As a marketer, I need to track customer origin on Opportunity so that I can report on the ROI of our marketing efforts.
- C . Ask follow-up questions to determine if standard Salesforce functionality around Leads, Campaigns, and Opportunities could meet this need.
The business analyst (BA) is preparing for the initial requirements gathering workshops with Cloud Kicks on a new Sales Cloud project. The BA has identified the stakeholders, reviewed the project scope, and scheduled each workshop.
Which key steps should the BA take next?
- A . Identify persona, document the current state, and purpose the future state.
- B . Document the current state, offer a survey to stakeholder, and propose the future state.
- C . Document the current state, email it to attendees with an agenda, and propose the future state.
Support managers at Cloud Kicks have received urgent feedback from staff that record pages are slow to respond and users and growing frustrated. The business analyst (BA) has been asked to evaluate to determine which pages are being accessed most frequently and which pages are the slowest to load.
What is the first step the BA should take to help resolve the issue?
- A . Update page layouts in production.
- B . Create a test plan for each web browser.
- C . Confirm steps to reproduce the issue.
After stakeholders formally signed off on requirements, the business analyst (BA) received numerous emails requesting changes to Salesforce during uses acceptance testing (UAT). The BA quickly became overwhelmed by the requests and needs a way to organize and peritonitis them.
What should the BA use to help them organize these requests?
- A . Change request log
- B . Scope statement specification
- C . Gap analysis document
Universal Containers has a new client, and the business analyst wants to leverage customer-centric discovery to ensure a successful project outcome.
Which step of this process happens before the first requirements workshop?
- A . Be Your Customer
- B . Know Your Customer
- C . Connect With Your Customer
A Cloud Kicks business analyst (BA) is conducting user interviews with the support team as part of a migration to Salesforce.
Several users indicate they use multi-factor authentication (MFA) on their phones to log in to existing systems. Other users have indicated they access existing systems with only a username and password.
How should the BA resolve the issue?
- A . Determine the most commonly used process.
- B . Ask the security team to confirm company policy.
- C . Ask executive leadership to make the decision.
Which Salesforce standard license can be given to someone who need access only identity services, such as single sign-on (SSO)?
- A . Identity Only
- B . Lightning Platform
- C . SSO License
- D . Salesforce License