Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 21,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 21,2026
The leadership team at Universal Containers (UC) is focused on customer retention. The business analyst (BA) has been asked to implement a new customer for life program on the salesforce platform. Before their can move forward, they need to understand the lifecycle and all of the related interaction that IC has with its customers.
Which type of session should the BA perform?
- A . User Acceptance testing
- B . Journey Mapping
- C . Requirements Gathering
Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution.
What should the BA do next?
- A . Review future state distribution processes for CK.
- B . Explore how retailers similar to CK handle distribution.
- C . Shadow an operations team member at the CK distribution facility.
A business analyst (BA) Is coordinating a User Acceptance Testing (UAT) session focused on Service Cloud enhancements.
Which resource Is critical for the BA to include in UAT?
- A . Support agents
- B . System developers
- C . Quality assurance testers
Cloud Kicks (CK) wants to redefine its lead-to-customer business process. CK wants to unify the interactions between sales, marketing, and customers to provide a more seamless experience. The business analyst (BA) need to create a visual representation that includes the steps and inputs from both sales and marketing.
Which tool should the BA use to capture all launches of the current state?
- A . Journey Mapping
- B . Process Mapping
- C . Whiteboarding
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
- A . Work with subject matter experts to perform UAT in a sandbox.
- B . Work with the solution architect to perform unit testing in a sandbox.
- C . Work with the quality assurance (QA) team to perform UAT in a sandbox.
A business analyst (BA) at Cloud Kicks is preparing for a user acceptance testing (UAT) session to release a record-triggered flow that notifies account and opportunity owners once a quote has been accepted.
What should the BA do during UAT to ensure the solution meets the requirements?
- A . Work with subject matter experts to perform UAT in a sandbox.
- B . Work with the solution architect to perform unit testing in a sandbox.
- C . Work with the quality assurance (QA) team to perform UAT in a sandbox.
A few users have reported an issue with the recent Cloud Kicks?
Salesforce implementation.
What should the business analyst do first?
- A . Gather requirements from end users.
- B . Provide additional end user training.
- C . Create a high priority bug for a quick fix.
Universal Containers (UC) wants to overhaul its Service Cloud implementation and has hired a consulting company to help drive requirements. In an effort to gain more information about the project, the business analyst (BA) has begun to review UC’s structure to understand the functions of each department, how departments interact, and who reports to whom within UC.
Which technique is the BA using?
- A . Enterprise Analysis
- B . Stakeholder Analysis
- C . Strategy Analysis
The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version is mandatory when it comes to releasing.
What is the most efficient process for the BA to track the changes they are committing?
- A . Agile planning
- B . DevOps
- C . Metadata backups
Cloud Kicks is a rapidly growing company and has just expanded its team to include a business analyst (BA). The IT directory has asked the BA to use application Lifecycle Management (ALM) for all Salesforce development projects.
Which step of the ALM cycle requires the BA to study current business process gather requirements, and analyze them?
- A . Test
- B . Plan
- C . Build