Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 24,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 24,2026
A business analyst (BA) is preparing to demonstrate the functionality built by the development team over the last sprint to the client.
Which technique should the BA use to create a compelling demo?
- A . Functional – requirements, code/configuration, run as user
- B . Storytelling – hero, challenge, helper, victory
- C . STAR method – situation, task, action, result
Universal Containers is merging with another company that uses a different CRM. During requirements workshops, the incoming support team has been proactively sharing ideas, but the incoming sales team has been less engaged.
What should the BA do to ensure they are able to gather the necessary requirements?
- A . Put extra effort into following up with the sales team … requirements.
- B . Shift focus to the support team since they are proactively providing requirements.
- C . Continue the requirements workshops and hope the salesforce become more responsive.
The business analyst at Universal Containers is writing users stories to support the Salesforce implementation for the sales operations division.
There is a request for visibility into sales rep’ pipeline so that can see their revenue.
Which missing component is necessary to finish this user story?
- A . Who
- B . Why
- C . When
After the first round of user acceptance testing for a Sales Cloud project, the business analyst discovered that a high number of test cases failed.
What is a possible reason why the test cases failed?
- A . Missing test org access details
- B . Missing test result details
- C . Missing test script details
A business analyst (BA) is compiling a list of subject matter experts to consult throughout the discovery for a new Service Cloud implementation.
What is the primary value of the BA speaking with customer service reps?
- A . Validating current processes
- B . Estimating the project cost
- C . Building solution design consensus
Northern Trail Outfitters (NTO) is undergoing a Salesforce implementation for Service Cloud. The busjpess analyst is currency working with the development team as they build features in the sandbox. NTO wants to test these features before the changes are deployed to the production environment.
As part of the Application lifecycle Management (ALM) process, which three development models does Salesforce support?
- A . Change Set Development, Org Development, Package Development
- B . Rapid Application Development, Org Development Package Development
- C . Salesforce DX, Flow Builder, Rapid Application Development
Which tool is used to create reports, incorporate filters and select the Report Type?
- A . Data Loader
- B . Report Builder
- C . A csv file that will then get imported.
- D . Report Composer
From where can an Admin unlock a user?
- A . Setup > Locked Users > Unlock
- B . Users > Select user > Unlock
- C . Setup > Object Manager > Users > Select User > Unlock
- D . Users > Logins > Unlock Users
As a part of discovery, the business analyst (BA) at Universal Containers is trying to understand how Salesforce was implemented.
What should the BA utilize to help uncover any technical constraints or potential problems in a Salesforce implementation?
- A . Salesforce Optimizer
- B . Setup Audit Trail
- C . Reports and Dashboards
When creating a new User how can the Admin make sure a temporary password is generated?
- A . Select "Temporary Password and Confirmation Email Required"
- B . There are no temporary passwords available for setup of new users in Salesforce.
- C . Select "Generate Passwords and notify the user via email."
- D . This is a default feature, no setup required.