Salesforce Certified Business Analyst Practice Exams
Last updated on Oct 24,2026- Exam Code: Certified Business Analyst
- Exam Name: Salesforce Certified Business Analyst Exam
- Certification Provider: Salesforce
- Latest update: Oct 24,2026
Universal Containers is developing a new recurring app utilizing Lightning screen flows. The business analyst (BA) has started writing user stores in a repository. The project lead has edited user stories in the DevOps tool to make them more complete.
What should the BA do to understand which user stories were modified?
- A . Review the approval history.
- B . Review the change sets history
- C . Review the version control history.
Which permission is required to create, delete, refresh or activate a Sandbox?
- A . Sandbox Editor
- B . Environment Manager
- C . System Administrator
- D . Manage Sandbox
A business analyst at Universal Containers is converting a requirements document into user stories for upcoming Manufacturing Cloud deployment. The first requirement is "finance needs a time tracking sys containers."
Which option best represents the "IF component of the INVEST checklist to make a good user story from this requirement?
- A . As a finance user I want a Timesheet object implemented so I can accurately report on container profitability.
- B . As a finance user, I want to know how long it takes to assemble a container so I can accurately report on container profitability.
- C . As a finance user, I want an Assembly Time field on the container cost record so I can accurately report on container profitability.
A business analyst (BA) working on a Service Cloud implementation is reviewing user stories to verify they are written effectively.
What should the BA confirm about the user stories when completing this review?
- A . They contain substantial details and focus on technical elements.
- B . They are dependent on related acceptance criteria and overlap with other use cases.
- C . They can be easily prioritized and are small enough to estimate accurately.
The project team at Cloud Kicks is under a tight deadline to implement a new Service Cloud feature. The business analyst, BA) has received feedback from the customer that the existing functionality is difficult to use. The BA wants to better understand the customers pair points before writing requirements
Which document should the BA use?
- A . Journey map
- B . Process map
- C . Capability map
A business analyst (BA) has been assigned to a new project with Universal Containers. The program manager has shared a variety of documents with the BA prior to the project kickoff.
Which document will help the BA understand the project’s goals, stakeholders, background, and scope?
- A . System Requirements Specification (SRS)
- B . Statement of Work (SOW)
- C . Master Service Agreement (MSA)
Business analyst (BA) at Universal Containers looks at the user stories for a new implementation of the for salesforce Customer Data Platform (CDP) and notices they are too large. The BA recommends that the large Dries be broken down into smaller stories which will decrease the future level of effort for subsequent ac.
Which activity will be mast impacted by breaking down the user stories?
- A . Estimation
- B . Defining the persona
- C . Acceptance criteria
A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories.
What should the BA use to assess the quality of a user story?
- A . INVEST checklist
- B . Numerical framework
- C . Gap analysis document
The VP of sales at Clod Kicks wants to streamline the lead qualification process to improve the team’s productivity and help them reach their target goals.
A business analyst (BA) has been assigned to the project to identify the disconnect between the sales and marketing teams’ definition of a qualified lead?
What should the BA focus on?
- A . Mapping historical leas data from each team and building charts to highlight similarities
- B . Evaluating team’ skill and experience to determine how they can better align.
- C . Scheduling and all-day collaboration workshop with both team to resolve their differences
The business analyst (BA) At universal Containers is writing user stories for its Salesforce Field Service implementation.
What should the BA evaluate to understand the understand the risk level of the user stories?
- A . Scope, resource, and documentation impact
- B . Team, budget, and timeline impact
- C . Technical, operational, and regulatory impact