Free IIBA CCBA Practice Exams - Page 8 of 30

Question #71

A business analyst (BA) is negotiating and resolving conflict with stakeholders to ensure they participate in the required BA activities.

Which element of stakeholder management is the BA performing?

A . Confirm elicitation results
B . Gain agreement on commitments
C . Monitor stakeholder engagement
D . Plan stakeholder engagement

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Question #72

An organization has hired a consulting firm to implement and customize a software solution they purchased. The firm has raised concerns regarding the effort required to develop a solution that meets all requirements.

On what basis should the requirements be prioritized in this context?

A . Benefit
B . Cost
C . Risk
D . Penalty

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Question #73

Which of the following describes the organizational policies, procedures, forms, and methodologies the business analyst is to follow?

A . Organizational process asset
B . Enterprise architecture
C . Business need
D . Matrix structure

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Question #74

While gathering information during a requirements workshop, a subject matter expert states that it is likely that an organizational restructure will occur in one of the business departments that will be utilizing parts of the new system. As such, the business analyst (BA) should:

A . ask the project sponsor to confirm whether and when the restructure will occur.
B . record a risk that requirements may change and further explore the likelihood and impact of the risk.
C . note the constraint that the solution must be flexible to accommodate different roles after implementation.
D . proceed as if the business unit will not be restructured and wait for the organization to confirm otherwise.

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Question #75

Which approach is best to take when a business analyst is assessing the solution options for a business need when there are relatively few criteria involved?

A . Focus on the life cycle costs of the solutions.
B . Focus on the commonalities of the solutions.
C . Focus on the differences of the solutions.
D . Focus on the implementation cost of the solutions.

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Question #76

Consider a business analyst who is completing the business analysis tasks of specifying and modeling requirements for an organization.

This task can help an organization achieve all of the following objectives except for which one?

A . Supporting training activities and knowledge management
B . Facilitating communication among stakeholders
C . Compliance with contracts and regulations
D . Increasing revenue and/or reducing costs within an organization

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Question #77

What type of requirements elicitation technique is the Delphi Technique?

A . Survey
B . Workshop
C . Prototyping
D . Round table

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Question #78

You work as a business analyst for u Certify Inc. You have been assigned the task to implement the job shadowing process.

Which of the following statements are true regarding the job shadowing process? Each correct answer represents a complete solution.

A . The job shadowing process is a part of business analysis planning and monitoring activities.
B . In this process, the observer is required to keep an eye on those workers whose work routine is down and who are unable to explain their work.
C . In this process, the observer has to understand their work process for better assessment of the modifications of the work required.
D . Job shadowing is an elicitation process that is a part of job observation.

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Correct Answer: C,D
C,D

Explanation:

The job shadowing process is a type of observation technique that involves following and watching a person performing a specific work activity. It is used to elicit information about the tasks, tools, events, and interactions involved in the work process, as well as the challenges, opportunities, and needs of the workers. The observer can either ask questions during the observation (active approach) or after the observation (passive approach) to clarify and validate the information gathered. The job shadowing process helps the business analyst to understand the current state of the work process and to identify the potential improvements or changes required for the future state12.

The other options are not correct because:

Option A is incorrect. The job shadowing process is not a part of business analysis planning and monitoring activities. It is a part of business analysis elicitation and collaboration activities. Business analysis planning and monitoring activities involve defining the approach, scope, tasks, deliverables, schedule, and resources for the business analysis process3.

Option B is incorrect. The job shadowing process does not require the observer to keep an eye on those workers whose work routine is down and who are unable to explain their work. This is a biased and negative assumption that does not reflect the purpose and value of the job shadowing process. The job shadowing process is meant to observe any worker who performs the work activity of interest, regardless of their performance level or communication skills. The observer should respect the worker’s privacy, autonomy, and dignity, and should not judge or evaluate their work4.

Reference: Observation techniques for business analysts – The Functional BA, section “Observation of activities or job shadowing, is the act of studying a work activity as it is being performed.”

How to Make a Job Shadowing Program a Success – AIHR, section “What is job shadowing?” Business Analysis Expert Certification, CCBA® | IIBA®, section “BABOK® Guide v3”, chapter 2, section 2.1

Job Shadowing: A Guide for Employees and Managers, section “Job Shadowing Etiquette”

Question #79

A business analyst (BA) has spent the week conducting work sessions with key stakeholders. Together, they have been reviewing user requirements and high-level design flowcharts to ensure that they have been correctly defined and documented.

Which of the following describes the purpose of their work?

A . Verifying requirements
B . Eliciting requirements
C . Approving requirements
D . Validating requirements

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Question #80

You are the business analyst for a large software development project. There are several issues that must be resolved by certain dates or the problem will prevent the project from advancing.

What technique can you use to track problems with the requirements?

A . Issue tracking
B . RTM
C . Problem tracking
D . Baselining

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