Genesys GCX-SCR Practice Exams
Last updated on Oct 21,2026- Exam Code: GCX-SCR
- Exam Name: Genesys Cloud CX: Scripting Certification
- Certification Provider: Genesys
- Latest update: Oct 21,2026
Question #41
Devlin is assigned to create multiple scripts with many common sections, so he decides to create a script template from an existing script.
To create a script template, help him to select the correct option in the image.
- A . 1
- B . 2
- C . 3
- D . 4
Correct Answer: D
D
Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
D
Explanation:
In the image provided, option 4 (D) represents the button used to manage script settings, which includes options for creating a script template. To create a script template from an existing script, the user must navigate to this menu and select the appropriate option to convert or save the script as a template for future use. This ensures that common sections can be reused across multiple scripts efficiently.
Question #42
Which of the following is NOT a feature of Genesys Cloud CX contact center?
- A . Human Capital Management
- B . Workforce Management
- C . Quality Management
- D . Automatic Call Distribution
Correct Answer: A
A
Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX
A
Explanation:
Human Capital Management (HCM) is not a feature of Genesys Cloud CX contact center. Genesys Cloud CX offers features like Workforce Management (WFM), Quality Management (QM), and Automatic Call Distribution (ACD), which are integral to managing contact center operations. These features help optimize agent performance, ensure quality service delivery, and efficiently route interactions to the right agents.
HCM typically refers to broader HR systems that manage employee lifecycle processes such as recruitment, onboarding, and payroll, which are outside the scope of Genesys Cloud CX
Question #43
Once you set the page name in the script, you cannot change it later.
- A . True
- B . False
Correct Answer: B
B
Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
Reference: Genesys Cloud CX Scripting Documentation.
B
Explanation:
In Genesys Cloud CX, once you set the page name in a script, you can change it later if needed. The platform allows for flexibility in managing and editing scripts, including renaming pages to better reflect their content or purpose as the script evolves.
Reference: Genesys Cloud CX Scripting Documentation.
Question #44
Which of the following attributes ensure that the interactions are routed to the most qualified agent?
(Choose two.)
- A . Languages
- B . Medians
- C . Skills
- D . Index Ratings
- E . Knowledge levels
Correct Answer: A, C
A, C
Explanation:
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer’s preferred language, enhancing the customer experience by providing language-appropriate service.
Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer’s issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.
A, C
Explanation:
The attributes Languages and Skills are essential in ensuring that interactions are routed to the most qualified agent in Genesys Cloud CX.
Languages: This attribute ensures that interactions are routed to agents who can communicate in the customer’s preferred language, enhancing the customer experience by providing language-appropriate service.
Skills: This attribute ensures that the interaction is handled by an agent who has the necessary skills to resolve the customer’s issue effectively. Skills might include technical expertise, product knowledge, or specific customer service abilities.
These attributes are crucial in ACD (Automatic Call Distribution) configurations, where the goal is to match customers with agents who are best equipped to meet their needs.
Question #45
Which data type is not supported in the scripter interface?
- A . String
- B . Char
- C . Number
- D . Boolean
Correct Answer: B
B
Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user’s input.
Reference: Genesys Cloud CX Scripting Components Documentation.
B
Explanation:
To add a scheduled callback option to your script in Genesys Cloud CX, the components that need to be bound together are the Date/Time Input and a Button.
Date/Time Input: This component allows the agent or customer to select a specific date and time for the callback.
Button: This component is used to submit the selected date and time, triggering the scheduling of the callback.
These two components work together to enable the scheduling functionality within the script, allowing for the seamless setup of callbacks based on the user’s input.
Reference: Genesys Cloud CX Scripting Components Documentation.
Question #46
HTML, JavaScript for CSS is a prerequisite for configuring Genesys Cloud CX Scripts.
- A . True
- B . False
Correct Answer: B
B
Explanation:
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts.
The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
Reference: Genesys Cloud CX Scripting Documentation.
B
Explanation:
HTML, JavaScript, or CSS knowledge is not a prerequisite for configuring Genesys Cloud CX Scripts.
The scripting interface in Genesys Cloud CX is designed to be user-friendly, allowing users to create and configure scripts using a visual editor without needing to know web development languages like HTML, JavaScript, or CSS. The platform abstracts these complexities, making it accessible to users with varying technical backgrounds.
Reference: Genesys Cloud CX Scripting Documentation.
Question #47
Select the default page name which the editor automatically adds when you create a new script.
- A . Home Page
- B . Script Page
- C . Start Page
Correct Answer: C
C
Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
C
Explanation:
The default page name that the editor automatically adds when you create a new script in Genesys Cloud CX is Start Page. This page serves as the initial landing page of the script, and it typically contains the first set of instructions or content that the agent will see when the script is launched.
Question #48
Identity the statements that correctly describe script sharing functionality in Genesys Cloud. (Choose two.)
- A . Scripts cannot be shared between users.
- B . Scripts can be shared with other users within the same organization.
- C . Scripts cannot be shared across divisions.
- D . Scripts can be shared across organizations.
Correct Answer: B, C
B, C
Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed. Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
Reference: Genesys Cloud CX Script Sharing and Permissions Documentation.
B, C
Explanation:
he correct statements about script sharing functionality in Genesys Cloud are:
Scripts can be shared with other users within the same organization: This allows collaboration and ensures that users with the appropriate permissions can access and modify scripts as needed. Scripts cannot be shared across divisions: Scripts are generally confined to the division in which they were created, and sharing across divisions is restricted unless specific permissions or configurations allow it.
Sharing scripts is an essential feature for collaborative work within the same organization but is limited by the organizational structure, such as divisions.
Reference: Genesys Cloud CX Script Sharing and Permissions Documentation.
Question #49
Identify the script property which is used for exchanging or passing data from one application to another that is unrelated to the call.
- A . Callback
- B . Data Actions
- C . UUI
- D . Outbound
Correct Answer: C
C
Explanation:
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.
C
Explanation:
UUI (User-to-User Information) is the script property used for exchanging or passing data from one application to another that is unrelated to the call itself. UUI data is often used in scenarios where information needs to be transferred alongside a call but is not directly related to the telephony functions, such as passing customer data between different systems within an organization.
This capability is essential for integrating various systems and ensuring that relevant data accompanies interactions throughout different touchpoints.
Question #50
You must define the phone configuration in Genesys Cloud CX to associate with a physical phone.
What binds the phone’s settings in Genesys Cloud CX to a physical phone?
- A . Phone model
- B . Base settings
- C . Phone name
- D . Hardware ID (MAC address]
Correct Answer: D
D
Explanation:
In Genesys Cloud CX, the Hardware ID (MAC address) is what binds the phone’s settings to a physical phone. When configuring a phone in Genesys Cloud CX, you need to enter the MAC address, which uniquely identifies the physical device on the network. This binding ensures that the phone configuration, including the phone model, base settings, and other details, are correctly associated with the correct physical device.
The MAC address serves as the unique identifier that allows Genesys Cloud CX to apply the appropriate settings to the correct phone, ensuring seamless operation.
D
Explanation:
In Genesys Cloud CX, the Hardware ID (MAC address) is what binds the phone’s settings to a physical phone. When configuring a phone in Genesys Cloud CX, you need to enter the MAC address, which uniquely identifies the physical device on the network. This binding ensures that the phone configuration, including the phone model, base settings, and other details, are correctly associated with the correct physical device.
The MAC address serves as the unique identifier that allows Genesys Cloud CX to apply the appropriate settings to the correct phone, ensuring seamless operation.