Genesys GCP-GCX Practice Exams
Last updated on Oct 22,2026- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Oct 22,2026
Which of the following are AND Evaluation Methods? (Choose three.)
- A . All skills matching
- B . Best available skills
- C . Bullseye matching
- D . Disregard skills
- E . Agent availability
Amelia is changing departments within the organization and has a new manager. Currently, Genesys Cloud CX is not synchronized with the HR systems.
What steps should you take to update her reporting structure in Genesys Cloud CX?
- A . Do nothing. Genesys Cloud CX will update everything automatically.
- B . Update her manager in her profile. Genesys Cloud CX will automatically update her place in the hierarchy.
- C . Update her peers. Genesys Cloud CX will then update her manager automatically.
- D . Update her manager and her peers in her profile.
Genesys Cloud CX tracks metric statistics in __________ minute intervals.
- A . 20
- B . 30
- C . 45
- D . 10
What do a Service Level of 80 and a Service Level Target of 20 for Voice interactions mean?
- A . 80 calls must be answered every 20 seconds.
- B . 80% of calls must be answered within 20 seconds.
- C . 80% of agents must answer calls within 20 seconds.
- D . 20 chats and calls must be answered in 80 seconds.
Which of the following Genesys Cloud CX features helps ensure that enough agents are in the right place at the right time?
- A . Routing
- B . Queue Management
- C . Workforce Management
- D . Reporting and Analytics
Where can you add preconfigured settings to the phones?
- A . Admin > Telephone > Phone Management > Calls
- B . Admin > Telephone > Phone Management > Phones
- C . Admin > Telephone > Phone Management > Base Settings
Which of the following is used to design and personalize your own working environment, allowing you to configure and store custom views for future use?
- A . Activity
- B . Evaluations
- C . Documents
- D . Workspaces
Once you create a custom field on your profile, it cannot be deleted from the Admin interface
- A . True
- B . False
Which setting allows you create a place for each group in your organization to upload, organize, and share documents and files?
- A . Workspaces
- B . People
- C . Queues
- D . Groups
Genesys Cloud CX Collaborate supports video chat with upto_____people simultaneously
- A . 8
- B . 10
- C . 12
- D . 14