Genesys GCP-GCX Practice Exams
Last updated on Oct 22,2026- Exam Code: GCP-GCX
- Exam Name: Genesys Cloud CX Certified Professional-Consolidated Exam
- Certification Provider: Genesys
- Latest update: Oct 22,2026
Which view helps supervisors analyze performance issues with a specific skill in one or more queues?
- A . Agents
- B . Queues Activity
- C . Skills Performance
- D . Interactions
You are preparing to deploy Genesys Cloud CX and need to order trunks.
Where can you find guidelines on PSTN carrier requirements?
- A . By asking your carrier what you would need.
- B . On the PSTN carrier’s web site.
- C . Get a default trunk line installed.
- D . In the Genesys Cloud CX Resource Center.
Which of the following metrics represents the average amount of time an interaction waits in queue before an agent answers it?
- A . Average Handle Time
- B . Average Speed of Answer
- C . After Call Work
- D . Average Talk Time
Select the factors which can cause report generation failures and increased runtimes. (Choose two.)
- A . Adjusting report parameters in order to include fewer agents, queues, and interactions.
- B . Running reports during peak hours.
- C . Reviewing and ensuring the usage of scheduled reports.
- D . Asking every team member to run and save a copy of the report.
You can develop a plan to generate reports regularly, however, Genesys Cloud CX does not allow you to run reports on demand.
- A . True
- B . False
Routing is a part of customer communication that connects the customer with an appropriate automated resource or agent.
- A . True
- B . False
Phone redundancy extends to include call survivability – Even when the connection to the Edge is lost, it prevents active calls from getting disconnected.
- A . True
- B . False
Organization setting that can be configured include: Choose 2 answers
- A . Queue Management
- B . invite Links
- C . Default Language
- D . Skill
You can allocate multiple email addresses to receive suggestions, issues, and concerns regarding Genesys Cloud CX at your organization.
- A . True
- B . False
Currently, you manage all agents’ schedules using a spreadsheet. This shows when each agent is working, when they are on breaks, and when they have meetings or other events that take them away from the queue. You would like to manage these in an easier and more automated way.
Which Genesys Cloud CX contact center feature can you use to replace and automate the spreadsheet schedule?
- A . Genesys Cloud CX Workforce Management
- B . Genesys Cloud CX API
- C . Genesys Cloud CX Architect
- D . Genesys Cloud CX Reporting and Analytics