Cisco 820-605 Practice Exams
Last updated on Oct 21,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 21,2026
What is the customer success objective of a Quarterly Success Review?
- A . Introduce new products and services.
- B . Evaluate renewal contract.
- C . Align work effort to outcomes.
- D . Create a success plan.
What should be the primary source of information about a customer’s current adoption barriers?
- A . current industry trends
- B . insight from the account team
- C . bill of materials
- D . customer strategic goals
Which Key Performance Indicators contribute to customer value achievements?
- A . profit and risk reduction
- B . employee usage and training volume
- C . product, services, and sales
- D . cost, time, and customer satisfaction
Which analysis model is used to better understand the customer business environment?
- A . dashboard
- B . SWOT
- C . renewal contract
- D . RACI
Customer A has 120.000 employees and a meeting booking system that is 20 years old. It provides a personalized service that arranges all aspects of video conference meeting. This service includes 21 staff people globally. Customer A has invested in a video conferencing solution. Their desired outcome is to create a cost-savings, self-serve approach to achieve business innovation through face-to-face communications.
Which adoption barrier will the customer encounter?
- A . technical barrier
- B . cultural barrier
- C . product barrier
- D . cost barrier
The customer wants to reduce their exposure to security events.
Which business outcome is critical to the company’s success?
- A . risk management
- B . market growth
- C . sustainability
- D . cost efficiency
Which type of analytics has telemetry that demonstrates the customer’s use of the software and actions to date?
- A . diagnostic
- B . descriptive
- C . prescriptive
- D . predictive
What are two customer advantages of purchasing subscription licenses? (Choose two.)
- A . It enables software providers to control customer consumption.
- B . The customer can discontinue the subscription if value is not realized.
- C . It provides the customer with a pay per use model.
- D . It creates high aftermarket resale value.
- E . Software maintenance is offered through a separate contract.
Which task drives advocacy with customer stakeholders?
- A . creating a success story
- B . creating a Customer Success Plan
- C . creating technical documentation
- D . creating a stakeholder map
Which action should a Customer Success Manager take when the product utilization score is not improving?
- A . Conduct customer interviews to understand current adoption barriers and develop a solution plan.
- B . Engage the sales team to upsell the solution and offer options and product diversity to the customer.
- C . Review the support case history to identify product quality or customer education issues.
- D . Contact the product operations team to review the telemetry and offer insights to the customer.