Cisco 820-605 Practice Exams
Last updated on Oct 21,2026- Exam Code: 820-605
- Exam Name: Cisco Customer Success Manager
- Certification Provider: Cisco
- Latest update: Oct 21,2026
Which two actions are in adoption campaign? (Choose two.)
- A . messaging to users on best practice approaches to their solution
- B . messaging to stakeholders on new product releases
- C . messaging to stakeholders on the new features of their solution
- D . survey sent to all end users
- E . renewal reminder to stakeholders
At which lifecycle stage does the Customer Success Manager identify the solution purchased?
- A . Onboard
- B . Purchase
- C . Implement
- D . Select
What are two examples of expand opportunities? (Choose two.)
- A . providing solution optimization services
- B . adding headcount to manage solution by the customer
- C . training on existing features
- D . hosting an executive review
- E . increasing license count
Your client, the Director of IT Policy and Governance of Easternbank, has just informed you that the CIO is dissatisfied with the current level of utilization of the collaboration solution that was deployed 3 months ago. The client has requested a meeting to improve the situation.
Which reports are critical to the success of the meeting?
- A . number of users registered, bandwidth utilization, number of training sessions user joined
- B . number of users registered, service logs, number of users
- C . number of users registered, number of meetings user initiated, number of meetings user joined
- D . network utilization, number of meetings user initiated, number of users
You notice a decline over time in your customer’s usage of your product.
Which action do you consider?
- A . Tell the customer a new solution will soon be available
- B . Carefully tell the customer to get more people to use your product
- C . Re-assess the customer’s business process and outline the capability of the solution
- D . Show the customer a comparison of the solution versus the competition
DRAG DROP
An external customer case study is being created.
Drag and drop the contents which show value from the left onto the right. Not all content choices are used.
Explanation:
Graphical user interface, application
Description automatically generated
What defines a use case?
- A . comparison of the marketing description of what a product does and the customer’s experience.
- B . list of actions that define the interactions between a role and a system to achieve a goal.
- C . list of actions or event steps that a customer uses.
- D . list of instructions customers use for their software.
A customer’s renewal is due in the next 6 months. Analytical data has been provided to the Customer Success Manager that shows customer usage over the last 12 months.
Which two additional pieces of information are important prior to a meeting with the customer to discuss their adoption journey prior to the renewal? (Choose two.)
- A . customer annual report and quarterly business reviews
- B . sales account plan
- C . detailed contract inventory
- D . questions to validate the interpreted analytical data
- E . support tickets reports and diagnostic information
Which two elements are used to track and measure as key performance indicators? (Choose two.)
- A . lagging
- B . learning
- C . scoping
- D . leading
- E . strategizing
A customer is coming up for renewal in 180 days for three solutions. One of the solutions has not been fully enabled. The other two solutions are in regular use in production.
How should the Customer Success Manager address the one solution that has not been fully enabled?
- A . Contact the services team and request that they reach out to the customer to address the solution
- B . Make the renewals manager aware that the one solution is not fully implemented but the other two are fine
- C . Investigate why the customer has not enabled the solution and work with the sales and renewals teams to address the issue
- D . No action is needed because the customer will probably renew and you can address the issue after the renewal