Cisco 500-444 Practice Exams
Last updated on Oct 22,2026- Exam Code: 500-444
- Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
- Certification Provider: Cisco
- Latest update: Oct 22,2026
Which Cisco Unified Border Element configuration is used in Contact Center Enterprise with Cisco Unified Customer Voice Portal and Cisco Unified Border Element deployment?
- A . voice gateway must be dedicated for VXML browser sessions.
- B . Cisco Unified Border Element must be configured as media pass flow-around mode.
- C . Cisco Unified Border Element must be configured as media pass flow-through mode.
- D . Box-to-box Cisco Unified Border Element must be used for redundancy.
Which two claim rules will be added to specify the claims sent from ADFS to Cisco Identity Service as part of a successful SAML assertion in PCCE? (Choose two.)
- A . sAMAccountName – Logon names maintained for backward compatibility
- B . user_principal – For Identifying the authentication realm of the user in the assertion sent to Cisco Identity Service.
- C . E-Mail Address – For the Outgoing claim type
- D . Unspecified – For the Incoming name ID format
- E . uid – For Identifying the authenticated user in the claim sent to the applications
What are the Active and Configured agent counts for the 2K deployment model?
- A . 2K/4K
- B . 2K / 8K
- C . 2K/10K
- D . 2K/12K
What are two ways to deploy security certificates in CCE? (Choose two.)
- A . Certificate Authority (CA)
- B . 3rd party signed
- C . Security Authority (SA)
- D . Digitally signed
- E . Self-signed
Which two descriptions apply for Third-party Servers Specs Based?(Choose two.)
- A . defined as Rule Based
- B . VMware vSphere is optional
- C . defined as Configuration Based
- D . VMware vCenter is required
- E . may be available as a packaged offer such as the Cisco Business Edition 7000 Platform
Where can the readiness for the CCE deployment be verified?
- A . CCE Web Admin -inventory
- B . CCE Web Admin -> Machines – inventory
- C . CCE Web Admin -> Deployment Settings – Inventory
- D . CCE Web Admin -> Infrastructure – Inventory
What are two components of Cisco VOS? (Choose two.)
- A . Finesse
- B . CCE
- C . CUIC
- D . CVP
- E . ECE
Which keytool command lists certificates in the cacerts file?
- A . keytool -list -showinfo
- B . keytool -list -keystore cacerts
- C . keytool -list cacerts
- D . keytool -list -alias
What is needed to execute a particular script that is configured using script explore for a specific time?
- A . Dialed Number mapped to a CallType and in turn mapped to a scheduled script
- B . Dialed Number mapped to a CallType
- C . Dialed Number with scheduled script
- D . Agent mapped to Dialed Number and Dialed Number in turn mapped with scheduled script
Where should a trust relationship be established by downloading and exchanging a metadata file when configuring the Cisco IdS using PCCE Web Administration Manager (S.P.O.G)?
- A . IdS to IdP
- B . IdS to IdP and IdP to IdS
- C . IdP to IdS
- D . IdS to IdP and IdP to Active Directory (AD)