Cisco 500-444 Practice Exams
Last updated on Oct 22,2026- Exam Code: 500-444
- Exam Name: Cisco Contact Center Enterprise Implementation and Troubleshooting
- Certification Provider: Cisco
- Latest update: Oct 22,2026
What are two functions of the Cisco CiscoCertUtil tool? (Choose two.)
- A . is supported on servers running Linux Server
- B . generates certificate signing requests (CSR)
- C . generates self-signed certificates in the PEM format, which is an X509 extension
- D . creates a log file pertaining to the operations that it performs for troubleshooting
- E . validates any certificate
To which Cisco Unified Communications Manager configuration object should the call be transferred to maintain end-to-end reporting context when an agent transfers a call to another ICM Skill Group?
- A . CTI route point
- B . Agent IP phone
- C . Route pattern
- D . Translation pattern
What are two types of upgrades available for CCE? (Choose two.)
- A . Common Ground
- B . User Interface
- C . Deviation
- D . Technology Refresh
- E . Standard
Which three modes can implement single sign-on in PCCE? (Choose three.)
- A . Non-SSO
- B . SSO
- C . ldS
- D . ldP
- E . SAML
- F . Hybrid
B D E
Explanation:
Single sign-on in PCCE can be implemented in SSO, IdP (Identity Provider), and SAML (Security Assertion Markup Language) modes.
How are microapps defined and configured using PCCE Web Administration Manager (S.P.O.G)?
- A . Call Settings-> IVR Settings->Network VRU Scripts
- B . Route Settings -> Media Routing Domain
- C . Route Settings -> Sip Server Groups
- D . Desktop Settings -> Resources -> Call Variables Layout
How is a call assigned to a call type in the PCCE system?
- A . when the call terminates, and data is written to the Cisco TCD table
- B . when the call is first post-routed from Cisco Unified Customer Voice Portal
- C . when the call is routed to an agent
- D . when a call-routing script hits the first Queue to Skill Group node
Which sync is triggered when an administrator performs any create, update, or delete operation on a specific configuration item?
- A . Automated differential
- B . Push
- C . Manual differential
- D . OnDemand
What is used to build VXML applications?
- A . Configuration Manager
- B . PCCE Web Administration Manager (S.P.O.G)
- C . Call Studio development platform
- D . Script Editor tool
What are two specifications for UC on UCS Tested Reference Configuration (TRC)? (Choose two.)
- A . defined as Configuration Based
- B . VMware vSphere is optional
- C . VMware vCenter is required
- D . defined as Rule Based
- E . VMware vSphere is required
Which core components are required for calls that originate from Cisco Unified Communications Manager to Cisco Unified CVP using Comprehensive mode when using microapps?
- A . CUCM: CTI Route Port, SIP Trunk, ICM: CVP Type 2 VRU, CUBE. VXML Gateway
- B . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 2 VRU and Network VRU labels, VXML Gateway
- C . CUCM: CTI Route Port and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway
- D . CUCM: CTI Route Point and SIP Trunk, ICM: CVP Type 10 VRU and Network VRU labels, VXML Gateway