Atlassian ACP-420 Practice Exams
Last updated on Oct 22,2026- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Oct 22,2026
Which two options should you recommend for effectively monitoring project progress?
- A . Using detailed Jira reports for granular insights
- B . Relying on external reporting tools only
- C . Configuring dashboards with relevant JSM reports
- D . Ignoring JSM reports in favor of manual tracking
- E . Automating notifications based on saved filters
Demonstrate Understanding of Schemes in Company-Managed Projects. (Choose Two)
- A . Issue type schemes define what issue types are available in projects
- B . Permission schemes set what users can and cannot do in projects
- C . Notification schemes control email updates for hardware changes
- D . Workflow schemes determine the lifecycle of issues
- E . Field configuration schemes determine the visibility of fields
Review Deba’s permissions:
– Jira Service Management product access
– Administer Projects permission in ITSM project
– no global permissions
What two actions can Deba do? (Choose two.)
- A . customize the Jira Service Management default workflow
- B . add and delete organizations in ITSM project
- C . add and remove customers in organizations in the ITSM project
- D . add users to the Service Desk Team project role
- E . grant users Jira Service Management product access
- F . allow customers to create their own accounts
What is the primary function of the @ mention feature in Jira?
- A . To share issues with external customers
- B . To tag team members in comments for attention
- C . To assign issues to other users
- D . To mark issues as confidential
How can customers set their preferred language in the Customer Portal?
- A . Through their user profile settings in the portal.
- B . Language preference is set by the system administrator.
- C . Customers need to request language changes via support.
- D . Customers cannot change language settings themselves.
How can customers set their preferred language in the Customer Portal?
- A . Through their user profile settings in the portal.
- B . Language preference is set by the system administrator.
- C . Customers need to request language changes via support.
- D . Customers cannot change language settings themselves.
Which option best describes how to set the project default language in Jira Service Management?
- A . It is determined by the server’s location.
- B . Set through the project settings under ‘Language Options’.
- C . Automatically syncs with the browser language of the admin.
- D . Project default language setting is not available.
Which of the following is not a role assigned to internal users?
- A . Customer
- B . Agent
- C . Watcher
- D . Collaborator
What benefit does using the @ mention feature provide in a collaborative environment?
- A . Increases email traffic
- B . Reduces the need for meetings
- C . Ensures privacy of communications
- D . Enhances real-time collaboration
Which scenario is ideal for using an auto-close rule for incidents after 3 days of inactivity?
- A . When incidents require immediate follow-up
- B . When the team operates in multiple time zones
- C . When customer feedback is not necessary
- D . When resolving low-priority incidents that don’t need follow-up