Atlassian ACP-420 Practice Exams
Last updated on Oct 21,2026- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Oct 21,2026
Several service projects and knowledge bases in three cloud sites (acme, boxx, casa) are connected as shown.
Which additional connection can definitely be established by the project administrator?
- A . Option A
- B . Option B
- C . Option C
- D . Option D
Sam sees three knowledge base articles related to one of his assigned tickets. However, the ‘Share as comment’ option is disabled for one of them.
What is the root cause?
- A . The space that contains the article has been archived.
- B . Restricted pages cannot be shared in customer comments.
- C . Sam is not an agent in the project the issue belongs to.
- D . Comment visibility on that article is set to ‘Internal Only’.
- E . Sam does not have the ‘Add comment’ space permission.
You want to transition two requests from a queue at the same time. After selecting all issues and choosing the transition action, you are presented with the screen shown.
Which statement is definitely true?
- A . The requests are mapped to individual issue types.
- B . One of the requests cannot be transitioned.
- C . Both requests are of the same request type.
- D . You have the Make bulk changes global permission.
Which two actions should an automation rule include to effectively warn about breaching SLAs?
- A . Send an email to the customer
- B . Notify the project manager
- C . Create a follow-up issue
- D . Post a comment in the issue
- E . Send an email to the assigned agent
What is crucial when managing project permissions in Jira?
- A . Ensuring all users have the same level of access
- B . Customizing access based on user roles and needs
- C . Providing admin access to all users
- D . Limiting all users to view-only permissions
How are project roles typically created at the site level?
- A . By the Jira admin
- B . Automatically by Jira
- C . By each project admin individually
- D . Cannot be created at the site level
What is the first step in adding an agent to a project in Jira Service Management?
- A . Inviting the agent via email
- B . Assigning them a role in the project settings
- C . Giving them Jira admin permissions
- D . None of the above
How can a customer add request participants through the portal?
- A . By entering their email addresses
- B . Automatically, based on organization settings
- C . They cannot add participants
- D . By the project admin only
You were asked to build a queue for tickets that meet the following criteria:
– created within the last week
– ‘Time to resolution’ SLA is breached or has 4 hours remaining or less
Select the correct JQL query.
- A . created >= -1w AND "Time to resolution" = remaining("4h")
- B . created >= -1w AND "Time to resolution" <= remaining("4h")
- C . created <= -1w AND "Time to resolution" <= remaining("4h")
- D . created >= -1w AND "Time to resolution" <= remaining("4h") AND "Time to resolution" != breached()"
Your team dashboard has the ‘Service project report’ gadget that displays the SLA success rate for two SLAs: ‘Time to first response’ and ‘Time to resolution’. You need the gadget to display another SLA: ‘Time to close after resolution’.
What action is required to display it?
- A . Replace the gadget with the ‘Filter counts’ gadget
- B . Configure the gadget to change the date range
- C . Configure the gadget to auto refresh
- D . Add a third series to the ‘SLA success rate’ report