Atlassian ACP-420 Practice Exams
Last updated on Oct 21,2026- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Oct 21,2026
What is the main goal of ticket deflection in the context of a knowledge base?
- A . To reduce the number of tickets by providing self-help resources
- B . To deflect blame for issues
- C . To route tickets to external agents
- D . To increase ticket response times
What is the main functionality provided by integrating Jira Service Management with Halp?
- A . Automated SLA tracking
- B . Creating tickets from Slack conversations
- C . Managing project resources
- D . Real-time customer feedback analysis
What is the first step to add JSM reports to a dashboard?
- A . Create a new dashboard
- B . Select the ‘Add Gadget’ option
- C . Write a JQL query for the report
- D . Configure user permissions
You need to configure the ‘Time to assign’ SLA with the following requirements:
– Severity 1 issues should be assigned within 4 hours on a 24/7 calendar.
– Severity 2 issues should be assigned within 4 hours during business hours.
– Regardless of Severity, issues with a Standard Support Level should not be measured against this SLA.
– Everything else should be assigned within 48 hours during business hours.
The current configuration is shown:
What do you need to change to meet all requirements?
- A . Add and configure another goal.
- B . Change the order of at least one goal.
- C . Update the calendar of an existing goal.
- D . Update the JQL statement of an existing goal.
How can saved filters be used effectively in JSM?
- A . To restrict data access
- B . To automate issue assignments
- C . To track specific project metrics
- D . To customize user interfaces
What feature should be configured to allow agents to search for Confluence articles directly from a Jira request?
- A . Application links
- B . Quick filters
- C . Smart search
- D . Direct search integration
Where can an announcement be added in the Help Center?
- A . On the login page only
- B . On the main page, visible to all visitors
- C . Within each individual service desk project
- D . Announcements can’t be added to the Help Center
Which of the following is a ticket channel in Jira Service Management?
- A . Direct phone calls logged by agents
- B . Email
- C . In-person requests
- D . Automated bot responses
Which of the following is a focus of knowledge base reports in JSM?
- A . Page views
- B . Link clicks
- C . Feedback ratings
- D . All of the above
What is the primary purpose of adding an organization to a project?
- A . To give them admin rights over the project
- B . To restrict their access to the project
- C . To manage permissions and access more efficiently
- D . Organizations cannot be added to projects