Atlassian ACP-420 Practice Exams
Last updated on Oct 21,2026- Exam Code: ACP-420
- Exam Name: Atlassian Managing Jira Projects for Cloud
- Certification Provider: Atlassian
- Latest update: Oct 21,2026
You’ve added a new issue type to a project.
How do you ensure relevant stakeholders receive notifications about it?
- A . Update the project’s notification scheme to include the new issue type
- B . Create a new notification scheme for each new issue type
- C . No action needed; new issue types use the default scheme
- D . Send manual notifications for new issue types
Up to now, your service projects were used by internal employees only. Everyone, including both agents and internal customers, received only standard Jira notifications when issue events occurred.
Now, external customers will begin using the projects. You want them to receive only Jira Service Management notifications and only when their requests are resolved.
Identify the two configurations that must be changed to meet the requirement? Choose two.)
- A . notification schemes
- B . System User Default Settings
- C . project customer notifications
- D . personal settings
- E . global Jira Service Management configuration
Which option in Jira allows users to choose between receiving notifications in HTML or text format?
- A . User profile settings
- B . Project access settings
- C . Issue type settings
- D . There is no such option in Jira
How can a task be assigned to an agent in Jira?
- A . Manually by selecting an agent
- B . Automatically by setting a project default assignee
- C . By the agent volunteering for tasks
- D . Both Manually by selecting an agent and Automatically by setting a project default assignee
What must be enabled for a customer to send requests via email?
- A . Global customer permissions
- B . Product access
- C . Knowledge base permissions
- D . Customer permissions
How can an admin delete a request type in Jira Service Management?
- A . From the project settings under Request Types
- B . Directly from the issue navigator
- C . Deleting is not possible; it can only be disabled
- D . By contacting Atlassian support
Which component is necessary when configuring a custom rule to act based on specific issue updates?
- A . Trigger
- B . Condition
- C . Action
- D . All of the above
change status ‘Escalated’ to ‘In Progress’ when viewed by Jira users who are not agents
How many requirements can be satisfied in the workflow and only by a Jira administrator?
- A . 1
- B . 2
- C . 3
- D . 4
- E . 5
How are issue types linked to request types in a Jira Service Management project?
- A . Issue types can be directly mapped to multiple request types
- B . Each request type can only have one specific issue type
- C . Request types can be linked to any issue type at any time
- D . There is no direct link between issue types and request types
What feature does the Customer Portal primarily offer?
- A . A place for customers to submit and track requests
- B . A direct communication channel to the company CEO
- C . Access to the company’s financial reports
- D . Real-time chat with product developers