ServiceNow CIS-HAM Practice Exams
Last updated on Oct 21,2026- Exam Code: CIS-HAM
- Exam Name: Certified Implementation Specialist - Hardware Asset Management
- Certification Provider: ServiceNow
- Latest update: Oct 21,2026
Question #1
By default, what Quick links are available on the Hardware asset overview view? (Choose three)
- A . Transfer orders
- B . Assets eligible for refresh by model category
- C . Asset requests
- D . Model normalization
- E . Asset count by model category
- F . Asset count by lifecycle state
Correct Answer: B, E, F
Question #2
When designing steps with operations requiring variables, it is best practice to do what?
- A . hard core variables
- B . always use scalar variables
- C . query targets for variables Most Voted
- D . design for a static environment
Correct Answer: C
Question #3
Delegated Developers are granted access only to what in which they are working?
- A . Interfaces
- B . APIs
- C . Instances
- D . Scopes
Correct Answer: D
D
Explanation:
Delegated Developers are granted access only to scopes in which they are working1. A scope is a set of application files and data that are isolated from other applications on the same instance2.
Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.
Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1. These permissions determine what types of files and data they can access and modify within the scope1.
Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.
Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1.
Reference:
1: Delegated Development – Product Documentation: San Diego – ServiceNow
2: Application Scoping – Product Documentation: San Diego – ServiceNow
D
Explanation:
Delegated Developers are granted access only to scopes in which they are working1. A scope is a set of application files and data that are isolated from other applications on the same instance2.
Scopes allow developers to create and modify applications without affecting the functionality or security of other applications or the platform2.
Delegated Developers can be assigned developer permissions for specific scopes by an application administrator or a system administrator1. These permissions determine what types of files and data they can access and modify within the scope1.
Delegated Developers can also request cross-scope access to access resources from another scope, which must be approved or denied by the owner of the target scope1.
Delegated Developers do not have access to interfaces, APIs, or instances, unless they are explicitly granted by an administrator or a cross-scope request1.
Reference:
1: Delegated Development – Product Documentation: San Diego – ServiceNow
2: Application Scoping – Product Documentation: San Diego – ServiceNow
Question #4
Which of these automatic restocking actions are available in baseline? (Choose two)
- A . Create a task assigned to stock room manager to contact procurement manager
- B . Create a task assigned to the stock room manage to create a purchase order
- C . Create a new asset from any returned inventory
- D . Create a transfer order to restock from another stockroom
- E . Create a transfer order to restock from a vendor
Correct Answer: D, E
Question #5
What happens to the associated assets when you cancel a transfer order line on a transfer order?
- A . The asset(s) on the order line are released, but their state remains Pre-allocated
- B . The asset(s) on the order line are released and they can be attached to another transfer order
- C . All assets on the transfer order are released, but their state remains Pre-allocated
- D . A transfer order line cannot be cancelled once it is in a state of Ready for fulfillment
- E . All assets on the transfer order are released and they can be attached to another transfer order
Correct Answer: B
Question #6
When a hardware asset is retired, what happens to any existing software allocations on that asset?
- A . The software allocations are handled based upon the configuration of the system property glide.ham.retire_sw().
- B . The software allocations are removed from the asset, but not returned to inventory.
- C . The software allocations are automatically returned back into inventory.
- D . The software allocations remain with the hardware asset and need to be reclaimed manually.
Correct Answer: A
A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired.
The possible values are:
• Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
• Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
• Remove: The software allocations are removed from the asset, but not returned to inventory.
A
Explanation:
According to the ServiceNow Hardware Asset Management documentation, the system property glide.ham.retire_sw() determines the behavior of software allocations when a hardware asset is retired.
The possible values are:
• Reclaim: The software allocations are automatically returned to inventory and the software installation records are deleted.
• Retain: The software allocations remain with the hardware asset and need to be reclaimed manually.
• Remove: The software allocations are removed from the asset, but not returned to inventory.
Question #7
What is the third tier of the capability blueprint?
- A . Practical management
- B . Strategic conformance
- C . Trustworthy data
- D . Operational integration
- E . Financial management
Correct Answer: D
Question #8
When creating a stock rule that replenishes from a vendor, what is a primary requirement for the warehouse stockroom? Choose 2 answers
- A . The stockroom must have an assigned manager
- B . The stockroom manager must have a valid email address
- C . The stockroom must have an assignment group
- D . The stockroom manager must have a valid time zone
- E . The stockroom manager must have a valid mobile phone
Correct Answer: AB
AB
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders. The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.
AB
Explanation:
According to the ServiceNow Hardware Asset Management documentation, a stockroom is a location where assets are stored and managed. A stockroom must have an assigned manager who is responsible for overseeing the stockroom operations and inventory. The stockroom manager must have a valid email address to receive notifications and alerts related to the stockroom, such as low stock levels, stock transfers, and stock orders. The other options are not primary requirements for the warehouse stockroom. The stockroom does not need to have an assignment group, a valid time zone, or a valid mobile phone.
Question #9
What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two)
- A . Replacement parts
- B . Storage costs
- C . Maintenance agreements
- D . Warranty costs
Correct Answer: A,C
Question #10
When working in conjunction with a Field Service Management (FSM) change task, what feature removes the need to manually update the asset record associated to the task?
- A . CI update flow
- B . Asset inventory
- C . Scheduled job
- D . Asset task
- E . On-demand job
Correct Answer: D
D
Explanation:
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
Reference:
1: Create a change task for field service
2: Asset tasks
D
Explanation:
A field service management (FSM) change task is a task that is created from a change request and assigned to a field service agent to perform work on a configuration item (CI) or an asset1.
An asset task is a task that is created from an asset record and linked to an FSM change task to track the work done on the asset2.
When an asset task is completed, the asset record associated to the task is automatically updated with the latest information, such as location, status, assignment group, assigned to, and so on2.
This feature removes the need to manually update the asset record after completing the FSM change task, saving time and ensuring accuracy2.
Reference:
1: Create a change task for field service
2: Asset tasks