Salesforce Strategy Designer Practice Exams
Last updated on Oct 01,2026- Exam Code: Strategy Designer
- Exam Name: Salesforce Certified Strategy Designer
- Certification Provider: Salesforce
- Latest update: Oct 01,2026
A strategy designer is working with a product team to reach more diverse audiences.
How should the designer make a case for ensuring all future releases meet accessibility standards7
- A . Evaluate competitors’ accessibility standards.
- B . Focus rationale on how refactoring later is more expensive.
- C . Plot accessibility standards against impact and difficulty.
C
Explanation:
Mapping out accessibility standards in terms of their impact on users and implementation difficulty provides a clear, strategic view of why meeting these standards is essential. This approach helps in prioritizing accessibility efforts based on their potential to enhance user experience and inclusivity, while also considering the practical aspects of integrating these standards into product development.
An online retailer developing a new sales strategy that releases a new, limited time promotion every 10 minutes to keep shoppers engaged.
The retailer’s strategy designer has concerns that the promotion falls into an ethical risk zone around addiction.
Which strategy should be used to bring potential issues to light?
- A . Design a workshop for the team to slow down and think through the potential consequences of the strategy to uncover stakeholder perspectives.
- B . Release the project as intended knowing customer feedback will force the concerns to be addressed later.
- C . Create a provocative presentation showing how strategies like these will lead to unhealthy shopping behaviors, and send it to leadership.
A
Explanation:
The best strategy to use to bring potential issues to light for a sales strategy that falls into an ethical risk zone around addiction is to design a workshop for the team to slow down and think through the potential consequences of the strategy and uncover stakeholder perspectives, as this helps foster ethical awareness, reflection, and dialogue. Releasing the project as intended or creating a provocative presentation may not address the ethical risk or create alignment.
Claud Kicks (CK) wants to launch a new application that change the processes and operating procedures within the organization propose a rollout of the new application, CK’s design team plans on building and testing a Minimum Viable Product (MVP).
Which outcome should the team focus on when defining the MVP?
- A . Testing an outline of all features and possibilities of the product.
- B . Validating or invalidating the essential features of the product.
- C . Assessing essential features of the product with a large group of users.
B
Explanation:
The purpose of building and testing a Minimum Viable Product (MVP) is to validate or invalidate the essential features of the product, that is, the features that deliver the core value proposition and solve the user’s problem. Testing an outline of all features and possibilities of the product or assessing essential features of the product with a large group of users are not suitable outcomes for an MVP, as they may introduce unnecessary complexity or bias.
Cloud Kicks is going to conduct research with users of products to better understand their needs .
What are some safeguards that should be put in place to ensure the research is conducted ethically?
- A . A customer journey map, research scenario, and a RAID log
- B . A hypothesis, project plan, and financial reimbursement for users
- C . A code of conduct, ethics training, and a research data handling policy
C
Explanation:
Some safeguards that should be put in place to ensure the research is conducted ethically are a code of conduct, ethics training, and a research data handling policy. A code of conduct is a set of principles and guidelines that define ethical behavior and expectations for researchers and participants. Ethics training is a way to educate researchers on ethical issues and best practices in conducting research. A research data handling policy is a document that specifies how research data will be collected, stored, accessed, shared, analyzed, and disposed of in a secure and compliant manner. A customer journey map, research scenario, and a RAID log are tools for planning and documenting research activities, but they do not address ethical issues. A hypothesis, project plan, and financial reimbursement for users are elements of research design and execution, but they do not ensure ethical conduct.
A strategy designer at Cloud Kicks discovered a complex UX problem with its online shopping platform and now needs to effectively describe the problem in the customer context. This description should speak to the urgency of the problem, be a call-to-action for others to be involved, and inspire hope for change.
Which type of statement should the designer make?
- A . Needs
- B . Challenge
- C . Mission
B
Explanation:
A challenge statement effectively articulates a complex UX problem by framing it in a way that highlights its significance, encourages involvement, and inspires action. It positions the issue as an opportunity for improvement, motivating the team to engage in finding solutions and driving positive change.
Cloud Kicks’ stakeholders da strategy designer to help with their business goal of reducing support costs. After a series of interviews, the designer recommends self-service in Experience Cloud as a way to address the goal.
Which capability should drive self-service in Experience Cloud?
- A . @ Allowing customers to see their open cases
- B . Exposing their knowledge base to customers
- C . Providing dashboards of orders to customers
B
Explanation:
Exposing a knowledge base to customers in Experience Cloud allows for effective self-service by providing easy access to information, solutions, and guidance. This capability empowers customers to resolve their inquiries independently, contributing to the reduction of support costs by decreasing the demand on direct support channels.
Customer adoption
C. Push notifications
Explanation:
For a mobile app managing mental health, HIPAA (Health Insurance Portability and Accountability Act) regulations are a crucial external factor. These regulations govern the privacy and security of health information, which is especially pertinent for apps handling sensitive mental health data. Ensuring compliance is essential to protect user information and avoid legal issues.
While conceptualizing a new footwear line, the design team gained feedback that both employees and consumers are seeking more sustainable products. Leaders need more rationale to justify the investment.
Which values-based design principle should be used to reinforce this feedback?
- A . Create products from recycled materials.
- B . Use energy from renewable resources.
- C . Focus on creating enduring advantage
A
Explanation:
The best values-based design principle to use to reinforce the feedback that both employees and consumers are seeking more sustainable products is to create products from recycled materials, as this helps reduce environmental impact, conserve resources, and demonstrate social responsibility. Using energy from renewable resources or focusing on creating enduring advantage may not be directly related to the product design.
The design team at Cloud Kicks is in the early stages of exploring an idea for a wearable device to track customers activity during workouts.
They employ footwear designers and manufacturing experts, but they lack an engineer experienced in consumer hardware.
What should the strategy designer do to determine whether or not to pursue this product idea?
- A . Perform secondary research on common hardware issues.
- B . Hire an engineer with experience in consumer devices.
- C . Conduct an expert interview in consumer device engineering.
C
Explanation:
The strategy designer should conduct an expert interview in consumer device engineering to determine whether or not to pursue this product idea. An expert interview is a way to gather information and insights from someone who has specialized knowledge or experience in a relevant domain. It can help validate assumptions, identify risks, and explore opportunities for innovation. Performing secondary research may not provide enough depth or specificity for this product idea. Hiring an engineer may be premature and costly at this stage.
8 1. A strategy designer is working with a group of developers who have yet to buy into the team design process.
What should the strategy designer to do to engage them more?
During the ideation stage, a Cloud Kicks team developed a low fidelity prototype to help the
company hone its strategy.
Which question should the strategy designer focus on next to ensure success?
- A . Whet ere the team’s technical capabilities to deliver on the solution?
- B . What are the assumptions about market conditions that would have to be true?
- C . What user experience success metrics should be included in the product?
B
Explanation:
After developing a prototype, it’s crucial to examine the underlying assumptions about the market that need to hold true for the solution to succeed. This helps in identifying potential risks and validating the strategy’s alignment with market realities, guiding further development and refinement.