Salesforce Salesforce Loyalty Management Practice Exams
Last updated on Oct 21,2026- Exam Code: Salesforce Loyalty Management
- Exam Name: Salesforce Loyalty Management Accredited Professional Exam
- Certification Provider: Salesforce
- Latest update: Oct 21,2026
A Consultant will need to create a new voucher definition for a new voucher, wherever the new voucher has the requirements.
A total of two vouchers will be issued to the member.
The first voucher has a face value of $100, and the second voucher has a face value of $200.
Both vouchers must be used within three months after the first voucher’s disbursement date.
The first voucher will be issued to the members over a period of a month.
Which voucher definition settings will fulfill the new voucher’s requirements?
- A . Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- B . Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
- C . Type: Fixed valued, Expiration Type: Period, Expiration Period: 90, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Checked
- D . Type: Fixed valued, Expiration Type: Period, Expiration Period: 3, expiration Period Unit Month, Face Value: $300, Partial Redeemable: Unchecked
For the integration of Loyalty Management and Service Cloud, which two methods should a Technical Consultant use for associating a Loyalty Program Member with a Case?
- A . Add the loyalty Program Members’ related list on the Case page layout
- B . Add the ‘Create Case’ action on the Loyalty Program Member page layout
- C . Add the ‘Associate Program Member’ action on Case page layout
- D . Add the ‘Cases’ related list on the Loyalty Program Member page layout
A, D
Explanation:
For integrating Loyalty Management and Service Cloud, a Technical Consultant should use the following methods to associate a Loyalty Program Member with a Case:
Add the Loyalty Program Members’ related list on the Case page layout (A): This allows agents to view and access loyalty program member information directly from a Case record.
Add the ‘Cases’ related list on the Loyalty Program Member page layout (D): This enables the viewing and management of cases related to a specific loyalty program member from their loyalty member record.
These configurations enhance the integration between Loyalty Management and Service Cloud, providing a seamless experience for service agents handling loyalty program members’ inquiries and cases.
A company has an existing Loyalty Program. The Salesforce Administrator has been asked to automate the current redemption process for non-qualifying points based on the products, regions, available dates and tiers.
What task does the Administrator need to complete first to implement a decision table for the redemption process?
- A . Create a decision table with input & output values
- B . Create a flow to confirm members have points to redeem
- C . Set the "Is Redeemable" flag on the Loyalty Program Currency
- D . Create an object with fields for storing redemption details
A
Explanation:
To automate the current redemption process for non-qualifying points based on various criteria like products, regions, available dates, and tiers, the Administrator needs to first Create a decision table with input & output values (A). A decision table in Salesforce Loyalty Management allows for the specification of complex redemption rules and conditions in a structured format, making it the foundational step in automating the redemption process. This table will define how non-qualifying points can be redeemed under different scenarios, serving as the basis for the automated redemption logic.
A Loyalty member has achieved enough points for Gold tier status; however, the member reports some benefits are missing.
What should the Administrator do to troubleshoot and correct the error?
- A . Confirm the member is assign to the correct tier and that tier has benefits
- B . Adjust points on the member record to trigger member benefits actions
- C . Confirm the program and member are in an active status
- D . Issue a promotion to the member of the mission benefits
The Loyalty Analytics Base App license provides technical Consultants access to Loyalty analytics data with what limitations?
- A . Rows do not have an analysis limit, only licenses do
- B . Administrators can analyze up to 25 million rows
- C . Administrators can analyze up to 1 million rows
- D . Administrators can analyze up to 10 million rows
An Administrator must configure a tier point reset for a Loyalty Program to occur once every two years.
Which two setting does the Administrator need to consider in this scenario?
- A . The Loyalty tier group field is populated.
- B . The qualifying point reset date, period, and frequency are set on the tier group.
- C . The Currency type field must correspond to qualifying.
- D . The currency type field must correspond to non-qualifying.
BC
Explanation:
The two settings that the Administrator needs to consider in this scenario are:
B. The qualifying point reset date, period, and frequency are set on the tier group. This setting determines when and how often the qualifying points are reset for all members in the tier group. For example, if the qualifying period is set to two years and the frequency is set to yearly, then the points are reset every year after two years of enrollment1.
C. The Currency type field must correspond to qualifying. This setting ensures that the tier group uses the same currency type as the loyalty program for tier assessment. For example, if the loyalty program uses qualifying points for tier assessment, then the tier group must also use qualifying points as the currency type2.
A company has new accrual and redemption partner that they wish to add to its Loyalty program as part of a strategic business partnership.
Once the Administrator selects the loyalty program, which steps should the Administrator take to add new partner to the program?
- A . Enter the program partner name > Associate to an account> Set program partner type to ‘Both’ (Accrual and Redemption)
- B . Enter the partner contact name > Associate to a partner Contact Name > Set program type to ‘Both’ (Accrual and Redemption)
- C . Enter the program partner name > Associate to a Partner Contact Name > Set program partner type to ‘Both’ (Accrual and Redemption)
- D . Chose relevant account name to Associate to the program > Set program partner type to ‘Both’ (Accrual and Redemption)
In order to view the information pertaining to a member’s recent transactions and manual adjustments on the Contact record, what are the two suggestions that an IT Administrator should propose to the Member Services team? Select two
- A . Incorporate the ‘Member Summary Embedded Dashboard’ on the Contact record
- B . Incorporate the Member Service Manager Home Dashboard on the Contact record
- C . Incorporate the ‘Transaction Journals’ related list on the Contact record
- D . Incorporate the ‘View Member Profile’ component on the Contact record
For implementing a multi-tiered loyalty program, which Salesforce object structure is most appropriate for managing tier upgrades based on annual spending?
- A . Loyalty Ledger
- B . Tier Group
- C . Program Rule
- D . Qualifying Event
Loyalty Management enables the onboarding and managing of cross-industry program partners to increase member engagement with the Loyalty program. The consultant needs to add a program partner.
Which fields are required to set up a partner?
- A . Name, Partnership Start Data, Industry, Status, Billing Type
- B . Name, Program, Program Partnership Category, Type, Billing Type
- C . Name, Partnership Start Data, Billing Type, Status, Type
- D . Name, Partnership Start Data, Industry, Status, Type