Salesforce Salesforce Agentforce Specialist Practice Exams
Last updated on Oct 21,2026- Exam Code: Salesforce Agentforce Specialist
- Exam Name: Salesforce Agentforce Specialist
- Certification Provider: Salesforce
- Latest update: Oct 21,2026
An AI Specialist wants to ground a new prompt template with the User related list.
What should the AI Specialist consider?
- A . The User related list should have View All access.
- B . The User related list needs to be included on the record page.
- C . The User related list is not supported in prompt templates.
Universal Containers (UC) wants to enable its sales reps to explore opportunities that are similar to previously won opportunities by entering the utterance, "Show me other opportunities like this one."
How should UC achieve this in Einstein Copilot?
- A . Use the standard Copilot action.
- B . Create a custom Copilot action calling a flow.
- C . Create a custom Copilot action calling an Apex class.
What is best practice when refining Einstein Copilot custom action instructions?
- A . Provide examples of user messages that are expected to trigger the action.
- B . Use consistent introductory phrases and verbs across multiple action instructions.
- C . Specify the persona who will request the action.
How does Secure Data Retrieval ensure that only authorized users can access necessary Salesforce data for dynamic grounding?
- A . Retrieves Salesforce data based on the ‘Run As" users permissions.
- B . Retrieves Salesforce data based on the user’s permissions executing the prompt.
- C . Retrieves Salesforces data based on the Prompt template’s object permissions.
Universal Containers’ service team wants to customize the standard case summary response from Einstein Copilot.
What should the AI Specialist do to achieve this?
- A . Customize the standard Record Summary template for the Case object,
- B . Summarize the Case with a standard copilot action.
- C . Create a custom Record Summary prompt template for the Case object.
A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.
How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?
- A . The LLM interprets the user’s request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities
- B . The LLM uses a static set of rules to match the user’s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
- C . Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then
performs the steps for each action, such as retrieving a fast of open opportunities.
A sales manager is using Agent Assistant to streamline their daily tasks. They ask the agent to Show me a list of my open opportunities.
How does the large language model (LLM) in Agentforce identify and execute the action to show the sales manager a list of open opportunities?
- A . The LLM interprets the user’s request, generates a plan by identifying the apcMopnete topics and actions, and executes the actions to retrieve and display the open opportunities
- B . The LLM uses a static set of rules to match the user’s request with predefined topics and actions, bypassing the need for dynamic interpretation and planning.
- C . Using a dialog pattern. the LLM matches the user query to the available topic, action and steps then
performs the steps for each action, such as retrieving a fast of open opportunities.
Universal Containers’ data science team is hosting a generative large language model (LLM) on Amazon Web Services (AWS).
What should the team use to access externally-hosted models in the Salesforce Platform?
- A . Model Builder
- B . App Builder
- C . Copilot Builder
Universal Containers (UC) is Implementing Service AI Grounding to enhance its customer service operations. UC wants to ensure that its AI- generated responses are grounded in the most relevant data sources. The team needs to configure the system to include all supported objects for grounding.
Which objects should UC select to configure Service AI Grounding?
- A . Case, Knowledge, and Case Notes
- B . Case and Knowledge
- C . Case, Case Emails, and Knowledge
Universal Containers (UC) is using Einstein Generative AI to generate an account summary. UC aims to ensure the content is safe and inclusive, utilizing the Einstein Trust Layer’s toxicity scoring to assess the content’s safety level.
In the score of 1 indicate?
- A . The response is the least toxic Einstein Generative AI Toxicity Scoring system, what does a toxicity category.
- B . The response is not toxic.
- C . The response is the most toxic.